Customer Care Representative

OKORIE ONYEMACHI

No *B, Abbi Crescent, Agiliti Estate,

Mile 12, Lagos.

Mobile: 081********

E-mail: ********@*****.***

PERSONAL PROFILE:

I am a meticulous and dependable team player who has an energetic approach to work looking for a growing organization to add value to as well as enhance my professional skills and knowledge in a dynamic workplace. PROFESSIONAL PROFILE:

Enhance customer loyalty by providing support in a fast pace work environment and skillfully prioritizing actions to bring about effective satisfactory results. Generate repeat business by providing exceptional customer service which includes diligence in a dynamic workplace and maximizing the use of tact and diplomacy to achieve win-win outcomes. EDUCATION (HIGHEST DEGREE QUALIFICATION TO LOWEST) 2014 NNAMDI AZIKIWE UNIVERSITY ANAMBRA STATE

B.A History and International Studies

2010 HOPE HIGH INTERNATIONAL SCHOOL EBONYI STATE

Senior School Certification Exams (SSCE)

2004 SCIENCE FOUNDATION SCHOOL LAGOS STATE

Primary School Leaving Certificate

WORK EXPERIENCE:

Employer: NYSC

Year: November 2015 – July 2016

Position: Teacher

School: Community School, Omagwa, Rivers State.

KEY RESPONSIBILITIES:

Preparation of lesson notes

Teaching, assessment, marking and recording

Academic Guidance

April 2018 – On Going

Company: Private Organization – Eventsrail Limited Position: Client Service Representative

KEY RESPONSIBILITIES:

Accurate data entry and report analysis.

Onsite and online event registration.

Address customer complaints and mitigate dissatisfaction by employing timely and effective solutions.

Perform verification and attendance access control.

Attract potential clients by answering service related questions and delivering courteous client service, fostering strong rapport, retention and satisfaction.

SKILLS AND COMPETENCIES:

Competent user of Microsoft Word, Excel and PowerPoint.

Good command of English (written and oral).

Excellent communication and interpersonal skills.

Ability to work independently and within a team.

Active listener.

Positive use of language.

INTEREST:

Reading

Volunteering

Listening to music

REFERENCE:

Available on request.

Contact this candidate