Sales Customer Care
Resume:
Personal Profile
Name : EVELYN NDUKU
MUTHIANI
Sex: Female
Nationality: Kenyan
Visa : Visit Visa
Phone
Email:
*********@*****.***
Languages
English
Kiswahili
Arabic
Kamba
Referees
Mrs. Catherire Ngile
E-net manager
Email:********@*****.***
Stephen Klanjiru
Madison Insurance
Email: **************@*****.***
Djibril Boye
GAP company
Email: **************@******.***
Curriculum Vitae
Career Objective
To work in a reputable organization both national and international where organizational objectives are well defined and my abilities and skills are efficiently utilized with or without supervision. Educational Background
Diploma in sales and Marketing
Certificate in Customer care & HACCP food handling
High School Certificate
Professional Development
Specific important communication skills (customer handling)
Team player
Transferable skills
Work Experience
Sales Lady – Log Company, 2 years
Responsibilities;
Log company
Worked as part of sales team to develop new and existing market.
Involving in developing sales and pricing strategy.
Consultancy developing existing sales processes which will generate sustainable growth.
Responsible for developing own portfolio of customers.
Writing accurate and informative sales report and documentation.
Contacting prospective clients by phones and emails.
Identifying customers' needs.
Evaluating competition activity and developing appropriate responses. Sales Lady -MADISON INSURANCE-2.5
years
Responsibilities;
Achieve target insurance Sales .
Sell variety of insurance product to individual and to business
Answers any questions from dints concerning their product
Explain any feature of policy and both advantages and disadvantages
Sent reminders of premium payment and notify customers of any rate change . Sales Lady-GAP Marketing-2 Years
Responsibilities;
Worked In partership with collegues so us to achieve the goal.
Personally welcomed clients using a pleasing greattings
IDEntifying customers needs .
Evaluated competition activities and developing appropriate responses.
Making appointments to meet new and existing clients.
Providing assistance to the sales team.
Interfaces with sourcing and pourchasing to provide sales with accurate updates changes and delivery dates.
Responded to inquiries suggestion complaints and requests in timely courteous and professional manner.
Computer skills:
Microsoft office Packages
Internet browsing
Using POS software
Competences
An Outgoing and articulate communicator with strong persuasive, writing, and presentation skills; ability to develop Strategic plans, sound judgments and compelling arguments; Exceptional interpersonal skills and maintenance of
relationships at all levels; Effective working both independently and as part of a team; able to efficiently handle the demands of multiple projects in detail.
Projects
Volunteering at Children’s Orphanage as a Mobilize
Participating in environment conservation
Guiding and counseling
Hobbies
Meeting new people, Swimming, travelling and sports
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