Store Manager Sales
Resume:
Christopher A. Cole
** **** ****** **. ********* 3
Liverpool, New York 13088
mailto:*********@*****.***
PROFESSIONAL SUMMARY:
• Over twenty years of experience in a leadership role. I have developed new members of a team to senior supervisors. Instructions include planning and tracking of day-to-day operations with multiple moving parts, counseling, proper reporting, equipment management, job site safety, and customer service, building and growing business accounts. I have worked in high pressure situations independently and in a team for extended periods of time.
EDUCATION:
• Bryant and Stratton College: Associate of Applied Science: Business Graduated December 2016
SKILLS & ABILITIES:
• Management
• Situational Leadership
• Small and Large Group Instruction
• Creative
• Flexible
• Adaptable
• Charismatic
• Lead with curiosity and humility
EMPLOYMENT HISTORY:
o Acting District Manager: Bath and Body Works and White Barn: Buffalo, New York: 1/2020 -current
o Oversee the operations of 10 stores within the region. o Recruiting and training of Store managers
o Set regional goal
o Ensure stores adhere to company SOP
o 3 Months of positive growth and achieving sales plan (as of 3/10/20)
o Achieved #1 District in the company for beating sales plan
• Store Manager: Bath and Body and White Barn: Syracuse, New York: 8/2018-1/2020
o Develop store strategies
o Meeting sales goals by training, motivating, and providing feedback.
o Ensuring high level of customer satisfaction through excellent customer service.
o Finished top 5 in the Region 2018
o Reversed Shrink 35%
o 17 consecutive month of positive growth and achieving sales plan
o Maintaned customer engagement results to BOC
o Grew conversion 80% to outpace BOC 35%
• Store Manager: Bath and Body Works and White Barn: Watertown, New York: 05/2016-8/2018
o Day to day operations.
o Manage payroll
o Analyze data and formulate action plans
o 1.9 million dollars in volume o 9% comp 2017-2018 o Physical inventory
o Sell and organize store products to company brand standards o Establish and leverage customer relations
o Coach and develop team members o Hiring, terminations, and recruiting
o Set standard operating procedures
o Assistant Store Manager: Lowe’s Home Improvement: Watertown, New York: 02/2012-05/2016
o Analyze sales data
o Responsible for 11-15-million-dollar zone of a 40-million-dollar store o Increase outside sales program from 2.8 million dollars to 5.2 million dollars in three years, 54% increase
o Lead, teach and model effective use of Lowe’s Company Sales Model
o Maintained physical security of store
o Coordinate schedules of team members
o Recruited, hired and developed team members
o Built customer loyalty by providing exceptional customer service
• Outside Sales Specialist: Lowe’s Home Improvement Centers: Watertown, New York: 04/2008-02/2012 o Manage customer accounts, build customer and business relationships, grew business o Developed, trained and managed Project Sales Exterior Program from inception
o Obtained Top 25 Sales Specialist multiple times, rated monthly o Obtained recognition as one of the Top 10 Sales Specialists in the Northeast Region in 2011
o Assisted in the growth of the Project Sales Exterior Program to
$500,000 in a period of two years
o Foreman: Premier Building, LLC: Watertown, New York: 2006-2008 o Effectively manage residential, commercial and construction sites o Estimated, ordered and maintained job site materials o Obtained necessary OHSA certifications
o Manage timeline for the completion of projects o Adapt and evolved to the customer’s needs
o Manage team members schedules and timecards
• Partner/Owner: Excel Builders: Watertown, New York: 2001-2006 o Effectively manage residential, commercial and construction sites Estimated product needs and labor costs
o Estimated, ordered and maintained job site materials o Obtained necessary OHSA certifications o Manage timeline for the completion of projects
o Adapt and evolved to the customer’s needs
o Manage team members schedules and timecards
• Staff Sergeant: United States Army: Fort Drum, New York: 1994-2001 o Coordinate, plan and train technical and tactical operations in foreign environments
o Maintain operational readiness of 12 subordinates in a 48 personnel platoon
o Graduated with a 95.67% academic average from Basic Non- Commissioned Officer Course
o Expert InfantrymanBadge1998
o Led team to 75% success rate of gaining Expert Infantryman Badge: 1999
o Obtained 93% passing rate for Operational Readiness Check: 1999 o Air Assault Graduate: 1996
o Combat Lifesaver Graduate: 1996
o Army Commendation Medal – 2 Awards
o Army Good Conduct Medal – 2 Awards
o Army Achievement Medals – 2 Awards
o Humanitarian Service Award
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