Manager Account Executive

Address: # * *, * * * e k N a g a r, V a r a d a m b a l S t r e e t, Ambattur, Chennai – 600053

Phone: 044 -26585562, Mobile: 950*******, 824-***-**** E-mail: **********@*****.***

OBJECTIVE

To pursue career that will utilize my knowledge and experience in handling offshore operations. Managing, leading and supporting the services of the organization. Continuous Improvement and effectively contributing towards the goals and growth of organization will be the core perspective. SUMMARY

Overall 16 years of experience in business and knowledge process outsourcing - Service delivery. Managed multiple clients in back office operations. 14 plus years of experience in People Management. Possess the drive, energy, enthusiasm, excellence in the field of Client Relationship, Process Management and Technology.

1. WORK PROFILE

Organization : Cenza Technologies

Designation : Client Manager - Operations

Overall Period : Oct 2016 – Sep 2018

JOB DESCRIPTION

Managing existing client accounts for US region

Being a medium between client team, production team and the management team

To liaise closely with operations team to understand the client requirements on a technical aspect and to co-ordinate on deliverables.

Communicating with all active clients on regular basis to manage client retention, long term business relationship, understanding client’s pain points.

Responsible to sort out all issues reported by client with prompt action plan. DILIP SHANMUGASUNDARAM

Inform clients through emails, timely conference with regular production updates

Forecasting hours, resources, deliverable and to communicate with clients

Handling transition of new projects, team approvals, and performance appraisals

Collaborate with support teams and provide monthly invoices and handling operational reports Awards & Achievements

Involved in management meetings and programs - February 2017, 2018 2. WORK PROFILE

Organization : RR Donnelley

Designation : Client Manager

Overall Period : Nov 2015 – May 2016

JOB DESCRIPTION

Handled allotted existing client accounts for US, UK region

Managed as a medium between production team and clients to update on daily basis

Updating clients through emails, timely conference with regular production updates

Forecasting on-time delivery delays and to communicate with clients on the same

To follow up monthly invoices and handled operational reports Awards & Achievements

Participated in Best Leadership program in March 2016 3. WORK PROFILE

Organization : Brahas Publications

Designation : Regional Manager

Overall Period : March 2013 – Nov 2015

Brahas Technologies is registered in Australia and is operating since 2009. JOB DESCRIPTION

Managing the project team, editors and authors

Providing reviewed job brief and source materials to the project managers for creating deliverables (Books)

Will be receiving the completed project deliverables from the project managers as per schedule date.

Identifying new project possibilities with existing clients

Conducted one on one, monthly and yearly review team meetings

Generated automated reports for the management review

Improvising on operational process initiatives and team building Awards& Achievements

Received the Best Team award in September 2015

4. WORK PROFILE

Organization : Williams Lea India Pvt Ltd.

Designation : Project Coordinator – (2006 - 2008)

Designation : Account Executive (Client Management) – (2008 - 2013) Overall Period : July 2006 – March 2013

JOB DESCRIPTION

Team and account managing, client and work flow management

Regulated team productivity and quality metrics through automated reports

Handled weekly, monthly team meetings and client review calls

Handled management information reports for the entire studio

Continuous focus on operational initiatives and team building Awards & Achievements

Received Good Job award twice in Aug 2008 and Aug 2010 Received Global award for Exceptional Development in May 2011 5. WORK PROFILE

Organization : Cp Ships IT Services Pvt Limited

Designation : Marine Operations Executive

Period : Apr 2005 – July 2006

JOB RESPONSBILITIES

Team – Marine operations

Handled calls from clients, ship captains, port officers, technical operations team

Processing terminal and regional departure reports

Managed all vessel schedules

Awards & Achievements

Received King’s award for Client Feedbacks, March 2006 6. WORK PROFILE

Organization - Lawkim IT Enabled Service

Designation - Customer Relation Officer

Period - Dec 2002 - Apr 2005

JOB DESCRIPTION

Handled Godrej Customers and provided solutions to the queries raised by them regarding their appliances. Provided support for sale of new products and services. Empathetically handled each and every call from customer’s perspective. STRENGTHS

Eloquent Communication skills

Interpersonal and Analytical Skills

Focused in new initiatives, optimistic thinking and fresh suggestions

Manage and lead a team effectively and deliver within deadlines

Empathy and passion for client relationship and people management

Demonstrates leadership presence and ability to engage in professional discussions within the organization ACADEMIC PROFILE

B.Sc., (Chemistry), University of Madras.

PERSONAL DETAILS

Name : S. DILIP

Date of Birth : 29.02.1980

Father’s name : C.S.Shanmuga Sundaram

State of Domicile : Tamil Nadu

Languages Known : English, Tamil

Marital Status : Married

DECLARATION

I hereby assure that the above mentioned information is true to my knowledge. Place: Chennai Yours Sincerely,

Date:

S.Dilip

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