Customer Service Manager

Danita M. Poole-Gorham

** ********* ****** *.*. #202

Washington, DC. 20032

202-***-**** cell

*************@*****.***

Office manager/ Customer Service Specialist

Technically skilled and dedicated business professional with an extraordinary administrative support skill set developed through experience as office manager, secretary, administrative assistant, and receptionist.

Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and company goal.

Offer advanced computer skills in MS Office Suite and other applications/ systems

Communications/ Customer Services excellent proven by 25 + years

Key Skills

Team Building Skills & Supervision

Staff Development /Training

Manage Office Calendar/Scheduling

Policies/ Procedures manual

Employee Records/ Timesheet

Report/ Document Preparation

Accounts Payable/ Receivable

Data Base Creation

Records Management

Expense Reduction/ Company overhead

Employment

September 2016- present

Office Manager Relax N Smile Dental Care

Michele Coleman-Bennett DDS

Insurance Claim reimbursement (30, 60, 90 day aging reports), managing all patients treatment, scheduling accounts, implementing systems for patient digital x-ray storage. Timesheets for employee payroll, handling all general administrative tasks and storage for confidential records.

January 2015- April 2016

Receptionist Potomac Region Medical Assoc.

Tracy Tyler

Answering multi lined phones, filling refill precriptions, creating referral orders, veryfying insurance, prior authorizations, and cases needing Physicians attention. Scheduling appointments, registering new patients and data entry for existing patients. Collecting patients balances and responding to records releases.

February 2014- January 2015

City Carrier Assistant- USPS

Jackie Cooke

Deliver and return packages/mail correspondence to business and residences. Being sure to have accuracy and monitering the public demand of service. Recording mileage for vehicle maintenance along with address changes for proper delivery. Maintain a GPS scanner to track all parcels and daily accountables.

January 2012- February 2014

Office Manager- Relax N Smile Dental

Michele Coleman-Bennett DDS

Insurance Claim reimbursement (30, 60, 90 day aging reports), managing all patients treatment, scheduling accounts, implementing systems for patient digital x-ray storage. Timesheets for employee payroll, handling all general administrative tasks and storage for confidential records.

June 2005-January 2012

Administrative Assistant – Metropolitan Dental Specialty Group

Kalambayi T. Kabasela DDS

Variety of general administrative tasks, reception, scheduling patient’s treatment planned by Specialist, Insurance claim reimbursement, and handling of confidential records

Education

2003 Columbia MD (MSDA Orthodontic Expanded duties Licensing)

2000 Southern Maryland Dental Society (Basic Dental Assisting Certification)

1999 East Coast EMS (Certified EMT Program Licensing)

1995 M.M. Washington (Certified Dental Lab Technician)

1994 Woodrow Wilson SHS (diploma)

References Available Upon Request

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