Customer Service Sales

TSHEGOFATSO FOSTER

UNIT * VIA VERONA COMPLEX, CNR DE HAAS & COMBRINCK STREET. SUIDEROORD

083******* ****************@*****.***

Objectives

Focused professional with 4.5 + years of experience and a proven knowledge of back office operations, customer service, and executive support. Aiming to leverage my skills to successfully fill the administrative, receptionist and or customer service role at your company.

Experience

Customer Service Agent November 2018 – Present

Comair limited OR Tambo International airport

Prepare customer invoices and accept payments

Open and close information facilities, and keep them clean during operation.

Trace lost, delayed, or misdirected baggage for customers.

Check baggage and cargo and direct passengers to designated locations for loading.

Check passengers in and assign seats.

Assist special needs passengers and get somebody that will escort them to the flight.

Resolve ticket issues. Take payment for additional bags purchased.

Personal assistant January 2017- September 2018

Ipotau Projects. Jan smuts avenue

Answer phone calls and direct calls to appropriate parties or take messages

Prepare invoices, reports, memos, letters, financial statements and other documents and other documents, using word processing, spreadsheet, database, or presentation software.

Attend meetings to record minutes.

File and retrieve corporate documents, records and reports.

Make travel arrangements for executives.

Manage and maintain executive’s schedules

Process payroll information.

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures or expenditures.

Front liner July 2016- December 2016

Spec savers. The glen shopping center

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments and medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word processing and spreadsheet to prepare reports, invoices and quotations.

Maintain medical records, technical library or correspondence files.

Perform various clerical or administrative functions such as ordering and maintaining an inventory of supplies.

Screening of patients before being seen by the optometrist.

Sales Consultant January 2015- December 2015

Trace Mobile. 7 Keyes avenue. Rosebank

Maintain assigned account bases while developing new clients

Process all correspondence and paperwork related to accounts

Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protest increase existing advertising.

Prepare promotional plans, sales literature, media kits and sales contracts using computers.

Promote sim cards to potential clients and boost sales.

Filed work and mall activations of the product.

Skills

Computer literacy (excel, word, publisher, PowerPoint an outlook)

Time management

Customer skills

Problem solving

Negotiation

Administrative skills

I hold a Dangerous Goods Competency certification.

I hold a Passenger Handling Certification.

I hold an Aviation Security Competency Certification.

Education

Oval International Education

Graduated February 2016 Diploma in Travel and Tourism.

Tourism environment

Tourism development

Tourism destination

Principals of accounting

Introduction to communication

Hospitality

Marketing in travel and tourism

References

Rowan Watson/ Gugu Gasela : 071-***-****/ 082-***-**** ( HR Department Comair Limited)

Kenosi Tau : 082-***-**** ( Director of Ipotau Projects)

Anathi Sidali : **********@*****.*** ( Former Manager at Trace mobile)

Contact this candidate