Manager Property
Resume:
Current Address:
New Port Richey, FL 34653
Permanent Address:
New Port Richey, FL 34653
Education
Dunedin High School 06/2012
High School Diploma
Graduated with Honors
Tallahassee Community College, Tallahassee, FL 08/2014
A.A. Degree (Psychology Concentrate)
Graduated with Honors
Florida State University 02/2016
37 Credit Hours (Psychology)
Experience
Property Manager, Peak Campus Management, Clemson SC 05/2019 – 06/2020
Awarded High Achievers Club 2019
Took over asset in late April 2019 that was struggling in multiple facets (i.e operations, reputation, leasing, marketing, employee retention, and deferred maintenance)
Stabilized asset within 3 months on all fronts
Implemented leasing & marketing strategy that,m assisted in gaining momentum pushing past previous years leasing trends on a weekly basis by 15-20% for 2019-2020 lease up
Exceeded budget occupancy by 13%+, therefore; bringing asset in line with budget to exceed NOI for the year per the re-forecast for 2019-2020 lease up
Played an intricate role in total re-brand of the asset from CEV Clemson to Clemson Edge.
Assisted managing a major multi-million dollar exterior and interior renovation project while tenants occupy units.
Property Manager, Peak Campus Management, Portland ME 08/2017 – 05/2019
Operated Bayside Village, a 402-bed property which has been struggling since late 2015.
Increased occupancy during offseason leasing (September through December) by 18%, hitting 90%+ by January 2018 in which the property had not hit in the last 18months.
Increased occupancy during offseason leasing (January through May) by another 5% hitting 96% in the month of June in which the property had not seen since early 2014, in turn, generating $118,000 or 30% over budgeted NOI by the end of May.
Stabilized leasing by steadily being 10-15% ahead of 2017-2018 lease up and steadily 5-10% ahead of the 2016-2017 lease up and have kept in line with the weekly tracker for 2018-2019 lease up.
Successfully rolled out tiers that increased the Net Effective Rate by 5%.
Executed 142 move outs and 224 move-ins during offseason leasing (September 2017 through May 2018) continuously tracking unit readiness, maintenance scheduling, vendor scheduling, and turn spreadsheet throughout this period in order to maintain turn over costs.
Stabilized major sanitation, pest, and housing violation issues by continuously having conversations with all residents, notices, and ensuring proper fines being assessed.
Property Manager, Peak Campus Management, Tallahassee FL 05/2017 – 07/2017
Operated Aqua Park a 947-bed property as the single manager during a 3-month transition period.
Orchestrated 3 move out days at Aqua Park with 150+ people moving out each month, then executed final walks, move outs, FAS, and processing final payments.
Oversaw and conserved Aqua Parks budget in order to keep in line with NOI.
Assisted with the full transition of Aqua park from Peak Campus Management to Waypoint Management Services.
MDP Associate, Peak Campus Management, Corporate Remote 10/2016 – 04/2017
Traveled extensively for the home office in a supportive/trainee role for multiple assets
Increased Parkway Place pre-lease by 16% in two months aligning them with projected goals
Improved 2818 Place pre-lease by 31% in two months aligning them with projected goals
Executed 32+ evictions and skips within the first month of being at Aqua Palms to clean up delinquency and open spaces for current move ins.
Achieved a decrease in delinquency at Aqua Palms from 36% to under 8% in the first month of being on site.
Coordinated consolidations at Aqua Palms to accommodate transfer coming from another asset.
Executed daily tasks regarding the Leasing Manager, Assistant Manager, and Property Manager roles at multiple sites.
Assisted in interviewing, hiring, onboarding, and training leasing staff at multiple sites.
Assisted in training and onboarding new Leasing Managers at multiple sites.
Assistant Community Manager, Cardinal Group, Tallahassee FL 06/2016 – 10/2016
Assisted the Property Manager with all tasks regarding the property of 500+ beds.
Handled all accounts receivable, including, but not limited to processing checks, and collecting on delinquent tenants-keeping delinquency under 1% every month.
Handled all accounts payable- including, but not limited to; processing all invoices, and keeping track of period to date budget, as well as year to date budget.
Successfully created a system for organization of checks, batches, invoices, and file records according to policy.
Maintained healthy relationships with vendors and kept vendor compliance a priority.
Collected bids from vendors for Turn and selected vendors whom had good reputations and prices.
Supervised several vendors during renovations to ensure quality work was done.
Organized entire turn schedule for vendors and staff members, keeping a solid workflow to reach a finished product.
Senior Leasing Manager, Peak Campus Management, Tallahassee, FL 04/2016 –06/2016
Assisted Regional Marketing & Leasing Specialist over entire Aqua Tallahassee Portfolio.
Continued to fulfill all responsibilities of Leasing Manager while helping entire portfolio succeed in their goals.
Lead Leasing Managers in meetings and group discussions over leasing and marketing.
Leasing Manager, Peak Campus Management, Tallahassee, FL 06/2015 – 04/2016
Successfully leased property to 96.5% of 756 beds, reaching beyond targeted goal for Fall 2015.
Maintained a flawless lease file system & received outstanding audit scores.
Coordinated the entire front of the house in regard to Marketing & Leasing.
Often worked extended hours beyond my normal workload.
Successfully managed copious amount of conflict during turn & move in.
Assisted in rent, deposit collections, final account statements, & delinquency.
Maintained entire property without Property Manager or Assistant Manager for an extended period of time.
Leasing Agent, Peak Campus Management, Tallahassee, FL 02/2015 - 05/2015
Preformed exceptional phone calls, tours, and customer service to all residents & prospects.
Kept my closing ratio between 40 and 60%.
Worked closely with the Leasing Manager doing daily tasks for the Operational side of leasing.
Developed, and quickly moved up to Leasing Manager after 5 months with the company.
Champions Coach, Titus Sports Academy, Tallahassee, FL 08/2014- 02/2015
Developed students strength, agility, and speed through aged based exercises.
Tailored champions workout program to each student, so that they all had a chance to succeed.
Documented all information pertaining to students athletic testing scores for data collection.
Leasing Agent, The Lynd Company, Tallahassee, FL 02/2014 - 07/2014
Executed quality phone etiquette and front desk service skills speaking to 50+ residents daily.
Marketed the property to prospects in multiple facets such as social media and housing fairs.
Coordinated a property of 750+ residents with the property manager and leasing manager.
Recreation Leader, City of Dunedin Recreation Department, Dunedin FL 08/2013- 01/2014
Supervised 25+ children at all times ensuring safety and a positive atmosphere.
Directed children in multiple games and craft activities throughout the day.
Established rules, boundaries, and guidelines for children to follow while in program.
Assistant Tennis Professional, McMullen Tennis Center- Clearwater, FL 08/2011 to 08/2012
Tailored team-oriented workouts and drills for various age levels.
Achieved the highest number of participants while head coach of 10 & under tennis.
Traveled around the state of Florida to act as head coach for our traveling tennis team.
Server, Tarpon Springs Yacht Club, Tarpon Springs, FL 08/2010 to 01/2014
Preformed exceptional service to all customers and members of the yacht club.
Organized & pre-planned functions hosting up to 500+ customers in order to assure quality service.
Communicated effectively to the kitchen staff to ensure customer satisfaction.
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