Customer Service Compliance

SUMMARY

SKILLS

EXPERIENCE

SHELLEY FENTON

SALADO, Texas 76571 C: 254-***-**** ************@*****.*** Successful supervisor with 8+ years experience in managing subcontractor compliance team; managed subcontractor agreements/certificates of insurance and surety/performance; supervised and managing process improvement for subcontractor file audits; performed de-escalation of subcontractor complaints while providing supervisory responsibilities in accordance with organization's policies and applicable laws.

Subcontractor compliance

Internal controls compliance

Safety compliance

Multiple state coursework

compliance

Subcontractor coordination

Compliance evaluations

FMCSA, EPA, and OSHA

regulations compliance

Compliance understanding

Developing compliance

programs

Regulatory compliance and

documentation

Subcontractor relations

Recordkeeping compliance

Documentation compliance

Supervisory role background

Compliance knowledge

Compliance controls

Supervisory support

Assessing compliance risk

Agreement compliance

OSHA compliance

Process and procedure

compliance

Legal compliance

Direct supervisory experience

Compliance management

12/2011 to 05/2020 Subcontractor Compliance Supervisor ADT LLC Boca Raton, FL

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Improved customer satisfaction by finding creative solutions to problems. Supported compliance department by compiling paperwork and taking detailed meeting minutes.

Created agendas and communication materials for team meetings. Collaborated in development of department procedures. Improved operations by working with team members and customers to find workable solutions.

Maintained updated compliance knowledge through state requirements and legal team.

Recognized by management for providing exceptional customer service. Utilized multiple software systems to compile data gathered from various sources.

Handled all delegated tasks, including compliance and procedures. Provided excellent service and attention to customers when face-to-face EDUCATION AND TRAINING

or through phone conversations.

Collaborated with others to discuss new role opportunities. Earned reputation for good attendance and hard work. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

05/2015 MBA: Business Administration

University of Phoenix Kansas City, KS

05/2013 Bachelor of Science: Criminal Justice/Human Services University of Phoenix, Kansas City, KS Kansas City, KS

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