Manager Project

MINH H. NGUYEN PMP, MBA

***** ********** ******* **. #***, Huntington Beach, CA 92647 C: 612-***-**** *******.*.******@*****.***

Expertise Summary

PMI Project Mgmt. Framework

Agile/Scrum Project Methodology

Waterfall Project Methodology

MS Project, JIRA, Confluence, HP ALM, MS Office (SharePoint, OneNote, Teams)

Requirements Gathering

Risk/Change Management

Cost/Benefits Analysis

Resource Management

Vendor Management

Process/Continuous Improvement

Cross-Functional Management

Project Scheduling

System Migration/Integration

Enterprise-wide Deployment

Customer/Sponsor Engagement

Career History

Western Dental (Orange, CA)

Sr. Project Manager

July 2018 – June 2020

Develop a PMO framework for company-wide projects, lead on enterprise-wide programs and projects requiring PMO best practices.

Deployed 1st ever vision plan portal for members, providers and administrators after recent acquisition of vision plan company.

Deployed replacement appointment scheduling website to allow customers to schedule, cancel or reschedule all appointments in real-time at over 300 Western Dental and 70 Brident Dental offices involving integration with legacy reservation systems.

Deployed stand-alone electronic prescription (ePrescribe) solution for Western Dental’s 1000+ dentists to meet state mandates.

Deployed an Incentive Management System (IMS) to automate the payment of compensation to Western Dental’s doctors and specialists in Phase I, saving over 50+ each month in manual calculations.

Leading ERP/ERM migration projects from internal legacy system to 3rd party vendor solution.

Leading a business process improvement for the collection of specialty treatment at over 250+ offices to ensure timely and accurate compensation payments.

Leading Active Directory Upgrade project to replace existing AD 2008 R2 version with AD 2016.

Working with on-shore and off-shore resources for implementation of vendor software.

Alteryx (Irvine, CA)

Project Manager

Jan 2017 – April 2018

Brought onboard to establish a PMO framework for business system related requests.

Developed PMI-based best practices for project management.

Conducted meetings with clients to determine project intent, requirements and budgets.

Maintained project schedules by managing time lines and making proactive adjustments.

Kicked off a Workday Human Capital Management System (HCMS) project to replace the current HR IS system for recruiting, on boarding, and life-event for associates.

Implemented an enterprise-wide business process improvement program to handle licensing of Alteryx’s SaaS products.

Launched an advanced procurement project to standardized submission of purchase orders.

Kore 1 (Irvine, CA)

Project Manager (Consulting)

July 2016 – October 2016

Consulted for a large Hispanic grocery chain as part of their PMO team. Responsible for the following projects:

Led a Customer Fresh Ordering program that will allow customers to order ready-to-eat meals online for in-store pickup via web and mobile applications. Built project charter, created budget and capital expense request, defined resources and work breakdown structure (WBS), identified risks and mitigation plans, coordinated cross-departmental activities, managed vendor resources and communicated project status with project stakeholders, including executive sponsors.

Managed an Order and Inventory System project that will be the foundation for a perpetual ordering and inventory initiative. Coordinated all resource, task, risk, mitigation, vendor and communication activities.

IWCO Direct (Chanhassen, MN)

PMO Program Manager

Oct 2013 – July 2016

Responsible for managing portfolio of enterprise-wide project and programs and implementation of a project management office (PMO).

Founding member of the PMO organization charged with building and implementing best program management practices and toolsets across the organization to implement strategic, enterprise-wide initiatives.

Implemented an enterprise-wide Digital Asset Management solution for the ingestion, change management, storage and integration to downstream systems needing access to original client artwork.

Developed a change management process for enterprise-wide usage and adoption of the solution involving identified business benefits, classroom training and documentation.

Created cost-benefit analysis with quantifiable results that were used to benchmark implementation success.

Developed a Program Management framework to insure consistency and success of program-level initiatives.

Facilitated executive-level meetings to gather strategic initiatives and provide timely program updates.

ESP IT, Minneapolis, MN

Project Manager (Consulting)

May 2013 - Oct 2013

Managed the development and implementation of a content development automation tool to improve efficiency at IWCO Direct.

Followed the Agile Software Development Life Cycle (SLDC).

Lead a team of business analysts, system architect, developers and business owners.

Implemented new features and functionality to improve and automate existing manual processes.

Deployed an enterprise-wide Service Oriented Architecture (SOA) that will allow for future scalability and rapid onboarding and development of new projects.

Growe Technologies Inc., St. Paul, MN

Project Manager (Consulting)

Nov 2012 – May 2013

Responsible for the migration of LifeTime Fitness’ current website to a new platform.

Implementation of improved search engine optimization (SEO) and deployment of SiteCatalyst analytical reporting tool.

Utilized Agile/Scrum software development life cycle in 2-week sprints and Jira to track all activities.

Managed a project team of 15+ resources including business, on-shore and off-shore development and testing resources.

Led daily scrum sessions to ensure continuous communication between all departments.

SPS Commerce, Minneapolis, MN

Product Manager

Sept 2011 – Nov 2012

Ownership of product and marketing strategies that deliver value to the customers and profitable growth for the company.

Managed multiple SaaS-based EDI tools utilized by over 40,000 customers for their B2B EDI transactions.

Provided product support and subject matter expertise for internal and external clients.

Developed market analysis and strategic product roadmap of product portfolio for 2013.

Conducted market and competitive analysis to identify market potential to ensure product can successfully compete.

Education

MBA, UNIVERSITY OF ST. THOMAS (St. Paul, MN)

BS in Computer Science, CALIFORNIA STATE POLYTECHNIC UNIVERSITY OF POMONA (Pomona, CA)

Professional Development/Certification/Membership

PMP, currently accredited, PMI Member

Pragmatic Product Management Certification

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