IT, Sales Representative, Customer Service

Emmanuelle Almuete

Metro Manila

linkedin.com/in/emmanalmuete

************@*****.***

Summary

Experienced Sales Representative with a demonstrated history of working in the information technology and services industry. Skilled in Photography, Customer Service, Technical Support, Coaching, and Strategic Planning. Strong sales professional with a Bachelor of Science (BS) focused in Computer Science from University of Makati. Experience

Customer Support Senior Associate

Google Operations Center

Feb 2020 - Mar 2020 (2 months)

Supports Google’s clients that use Dynamic Remarketing, understanding client marketing/business objectives and provide recommendations for Tag and Feed implementation based on client’s goals and web platform, Content Management System and website structure. Own end to end implementations from a technical standpoint for multiple projects making sure they align with best practices as advised by Google, communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Give guidance, support, and train customers on how to use the products. Senior Process Executive

Cognizant

Feb 2018 - Feb 2020 (2 years 1 month)

Supports Google’s clients that use Dynamic Remarketing, understanding client marketing/business objectives and provide recommendations for Tag and Feed implementation based on client’s goals and web platform, Content Management System and website structure. Own end to end implementations from a technical standpoint for multiple projects making sure they align with best practices as advised by Google, communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Give guidance, support, and train customers on how to use the products. RENEWAL SALES REPRESENTATIVE

ServiceSource

Jan 2016 - Jun 2017 (1 year 6 months)

Business to business account management, Cultivate relationships with client contacts, communicate with existing customer base of the assigned account. Depending on the client engagement, involves up-selling customers to additional services. Provide sales forecasting and submit requests for customer quotes, perform customer research, and update account notes in our customer relationship management (CRM) system. WEB SUPPORT SPECIALIST

Tata Consultancy Services

May 2015 - Jan 2016 (9 months)

Handles Post-Live website amends such as text, design, images, SEO. SERVICE QUALITY COACH

Ingram Micro

Aug 2014 - May 2015 (10 months)

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Works closely with Performance Readiness Training, Operations and the site team leaders to monitor set Service Quality performance standards and is responsible for the following: Initial validation of reported incidents, escalations and errors received.

QA Analyst

Teleperformance

2010 - 2014 (5 years)

CSR

Teleperformance

May 2009 - 2010 (1 year 8 months)

Education

University of Makati

Bachelor of Science (BS), Computer Science

2005 - 2009

Skills

Customer Service • Management • Project Management • Technical Support • Team Building • Customer Experience • Business Process Outsourcing (BPO) • Strategic Planning • Performance Management • Microso Office

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