Customer Success Manager

LEAH KIDGER

**** **** *** #*** *** Jose, CA ***** 408-***-**** *******@*****.***

linkedin.com/in/leah-kidger/

KEY SKILLS

Training / Development, Instructional Design, Coaching, Adult Learning, ECE Certification, Quality Improvement, Market Trend Research, HR, Webinars/Presentations, Adaptability, Budget, Early Childhood Education, Operations, Problem Solving, Teaching, Reliable, Child Care, Driven, Committed, Fashion, Team Building and Coaching, Educational Consultant and Leadership.

PROFESSIONAL EXPERIENCE

HIGHER GROUND EDUCATION Lake Forest, CA An Educational Management Company focused on Montessori Education www.tohigherground.com

Director / Regional Manager for School Success (09/2018–10/2019)

Liaison between shared services and 6 campuses with over 250 students.

Lead a team of 6 Heads of Schools through coaching and annual performance reviews.

Successfully achieved 45% increase in student enrollments in four out of 5 schools.

Delivered excellent, highly responsive customer service calls to over 30 families.

Enforced quality improvement and resolved over 20 challenging student, staff, and parent issues weekly.

GYMBO GLOBAL EDUCATION GROUP San Francisco, CA

www.gymboreeclasses.com

Director / Corporate Business and Program Development (08/2016–09/2018)

Executed weekly actions that directly aligned with the organization's strategy.

Partnered collaboratively with marketing for 5 programs on positioning/go-to-market launches.

Delivered 2 programs and held 5 quarterly trainings a year with demonstrable business impact.

Recruited, hired and coached 5 managers to design monthly curriculum and deliver 5 quarterly trainings a year to support over 150 business owners in the US.

GYMBOREE CORPORATION San Francisco, CA

www.gymboreeclasses.com

Senior Manager / Program and Training (04/2011–08/2016)

Hired, built, and led a corporate training team of 5; managed a team of 5 teachers and trainers.

Provided daily consultative services, coaching, adult learning principles, and training to support the franchise community of 300 business owners.

Created marketing content to promote awareness of the company's 8 educational program offerings.

Developed and facilitated quarterly workshops, annual presentations, and seminars for business owners to maximize performance and achieve organizational effectiveness.

Recognized for designing a Preschool Alternative Program comprising 20 lesson plans and a 35-page training guide widely embraced by teachers, parents and students.

Designed a 50 page trainer program to support, coach and develop business owners and teachers in leading successful programs and classes.

Manager / Program and Training (04/2009–04/2011)

Developed and instituted a pre-kindergarten transitional program with 50 technical lesson plans and a 50-page training guide, including program description, marketing, and operations, distributed globally.

Increased business from 3%-12% through design, management, and marketing of educational programs.

Conducted market search over the course of 5 years, testing new program/product concepts in classroom setting.

Led hands-on technical training, coaching, annual presentations and monthly webinars to 100-200 franchise owners.

Cultivated partnership with a nonprofit literacy organization, Jumpstart . Participated in the annual Read for the Record Event and raised literacy awareness to over 30,000 families and contributed over $5,000 in donations towards books for children in need.

Area Manager / Corporate Sites (03/2000–04/2009)

Managed muti-corporate store locations and developed teams for numerous 7+Play and Music sites for over 20 employees using reliable transportation and valid driver's license.

Partnered with shared services (HR, facilities, marketing), focus on budget and PNL.

Recruited and coached staff for all 9 locations consisting of sales associates, teachers, and site managers.

Continuously met and exceeded sales goals generating increased profitability by 15%.

Education

B.A., Early Childhood Development, Bethany University May 1995

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