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Manager Training

Location:
Quezon City, Philippines
Salary:
40000
Posted:
July 02, 2020

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Resume:

Virgilio

Fernandez

Learning & Development

Professional

Personal Info

Address

* ***** **. ***** ******* Subd.

Project 8, Quezon City 1106

Phone

0933.178.9088

E-mail

adeafz@r.postjobfree.com

Date of birth

07.09.1967

LinkedIn

www.linkedin.com/in/virgilio-fernandez

Career Summary

Owner

Darts Depot PH

11.14.17 - present

Training & Project Manager

X7 Solutions Inc.

01.11.17 - 10.14.17

Learning Account Manager

People Partners BPO

01.05.16 - 11.04.16

Training & Entertainment Manager

Primos Cuisine & Lounge

10.08.14 - 11.13.15

Trainer

PeopleSupport, Inc.

08.01.06 - 06.25.14

eRep

PeopleSupport, Inc.

09.05.05 - 07.31.06

VP for Production

CF Fernandez Elecronics, Inc.

1989 - 2000

Multi - awarded Trainer with a career that spans to 10 years. Successfully shortened training timelines from 7 weeks to 5 weeks. The implementation trainer of a new account, which is now the second largest account in the company and re-implemented the same account in another site. Known in the company as the trainer with near-native American accent and has effectively improved the communication skills of hundreds of agents. Experience

03.2017 -

present

Voice and Accent Trainer

Freelance

11.2017 -

present

Owner

Darts Depot PH (Online Shop)

Accomplishments :

Duties:

• Scratch-built a national scale retail sales client pool

• Expanded stock volume of PhP 5,000 worth to PhP 350,000 and growing

• Imports Darts and Accessories for national scale retail sales

• Training & Development of aspiring Darts Players 01.2017 -

10.2017

Training & Project Manager

X7 Solutions Inc.

Accomplishments :

Duties:

• Authored the biggest talent search in history – The TAKE ONE project

• Co-authored the employee handbook, company VMV, company profile

• Conducted training, seminars and workshops for the 1st 2 batches of Newhires

• Train new hires and walk them through their roles

• Manage 4 trainers and monitor learner progress, Course Development

• Manage and implement OD projects

01.2016 -

11.2016

Learning Account Manager

People Partners BPO, Inc.

Accomplishments:

Duties:

Built relationships with almost 30% of the Hospitality Business Owners in Queensland, Australia

• Signed up 28 new accounts

• Generated 8 Leads that successfully became new accounts

• Coordinated traineeships in Queensland

• Course Expectation Setting to Business Owners

• Monitored / Tracked Training Sign ups

• Managed and Track Learning Progress

10.2014 -

11.2015

Training & Entertainment Manager

Primos Cuisine & Lounge

Accomplishment:

Duties:

• Increased the revenue by more than 100% through musicians and darts

• Voice and Accent Training of Band Vocalists

• Band / Musician recruitment

• Managed Projects Shows and Calendar of Activities 11.2009 -

06.2014

Trainer, Lead

PeopleSupport (Aegis Services), L & D - Financial Services Accomplishments:

Duties:

Shortened the timeline of a 7 – week course to 5 weeks, saving over $140,000 in training expenses

• Led 3 Intern Trainers up to their certification / promotion

• Facilitated 50+ batches of Communication Skills Training

• Designed 9 online courses for digital training / LMS

• Perfect attendance & Overall Top Performer Awardee

• Client Specific Training Facilitation for the Financial Services Vertical

• Assisted Training Manager in Analysis of performance / learning gaps

• Communication Skills Training

Skills

Training Facilitation Skills

Professional

Communication Skills

Professional

Interpersonal Skills

Excellent

Public Speaking Skills

Professional

• Update Training

• Course Development

• Management of Intern Trainers

08.2008 -

10.2009

Trainer, Specialist

PeopleSupport Baguio, L & D - Financial Services

Accomplishments:

Duties:

• Shortened a 1 day module to 2 hours

Course Development and implementation of the Voice & Accent Comm Skills program VANC

• Assisted HR in recruiting 11 batches of newhires

• Top Trainer Awardee

Facilitated Client Specific Training for all 3 LOB’s Servicing, Sales and Collections

• Facilitated Communication Skills & Vertical Basics Training Facilitated Regular Update Training & Newhire Orientation Training (for Baguio Only).

08.2006 -

08.2008

NHO Trainer, Specialist (HR-OD Employee Engagement) PeopleSupport, HR / Learning & Development

Accomplishments:

Duties:

• Awarded for being the only NHO Trainer who facilitated classes of over 100

• Facilitated 140+ batches of Newhire Orientation Training

• Facilitated Newhire Orientation Training

• Employee Engagement Activities

09.2005 -

07.2006

eRep

PeopleSupport, Inc.

Accomplishments:

Duties:

• Awarded for Best in AHT

• Early promotion to Trainer

• Took Sales and Customer Service Calls for the account

• Certified and functioned as a peer trainer

1989 -

2000

VP for Production

CF Fernandez Electronics Inc.

Accomplishments:

Revolutionized Transformer Testing System, IEEE-488 Interface Bus which led to the company's jump to fame

Modified Business Model to accommodate Retail Sales and Repairs / Service to the company's manufacturing only nature, increasing profit by 47%

Education

10.1989 University of the East Caloocan Campus

BS in Electrical Engineering

06.2004 University of the Philippines Diliman

Exercise Physiology, Fitness Professional Certification References

Iris Abigail Lising – Manager, Training AEGIS Services, PasigCity Mobile Phone Number: 0922-.841.3311

Joey Parman – Chief Operating Officer X7 Solutions, Inc. Mobile Phone Number: 0905.492.9702



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