Executive Quality

SUNIL KUMAR

Village- choura, Near DSR Modern School, sector-22,Noida (UP)-201301

Tel: +91-901*******, 995-***-****

Email ID:-********************@*****.***

CURRICULUM VITA

OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and capabilities and gain further experience along with my Personal Development while enhancing the company’s productivity and reputation

SKILLS & ABILITES

Remarkable experience in process audits and knowledge of QA audit procedures, systems, and operations.

CSA Management Process Enhancement.

Internal Audits for IB and OB Process

Sharing Process improvement Ideas & process gap

WORK EXPERIENCE

Working as a Quality Auditor in Teleperfomace till now.

Worked as a Quality Auditor in Dishtv India Pvt.LTD (Exp.4.8 Years)

Call center audit for inbound Process.

Sharing feedback and understanding

Call calibration and training on new product

Quality session with aligned center.

Process enhancement and cost saving

Solving subscriber’s queries and issues by troubleshooting on call

Handling irate customer on call.

Resolving their issue or escalate call to higher department for quick response.

Executive Call Centre, Aegis BPO-Telecom(Epx-2.7Year).

Solving subscriber’s queries and issues by troubleshooting on call

Handling irate customer on call.

Resolving their issue or escalate call to higher department for quick response.

EDUCATION

M.com from DR. BRA, University, Agra, 2007

B.Com from DR. BRA, University, Agra, 2005

12thand 10th completed through CBSE BOARD (2000-2002)

Basic computer Knowledge

PERSONAL DETAILS:

DOB: 15th Jan-1985

Gender: Male

Father’s name: Mr. Jadish Chand

Language known: Hindi, English

Nationality: Indian

Marital Status: Married

Hobbies::-Listening Music and Watching movies

Place: - Signature

Date:-

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