Customer Service Sales

Sheree Slupski

**** ***** **** ***** *****: 630-***-****

Pingree Grove, IL 60140 Email: ******.*******@*****.***

EVENT PLANNING Professional

Event/Wedding Planner Detail-Oriented Problem-Solver

Exceptional professional with 20 years of experience in event planning, customer service, operations and sales. Dedicated and hard working with strong ability to develop rapport with others helps to generate increased sales and help to support the day-to-day operations. Detail-oriented and driven to meet and exceed company goals with the ability to manage priorities and multi-task in high pressure situations.

Areas Of Expertise

Wedding, Event Planning & Coordination

Proposal Creation and Delivery

Client and Vendor Relations

Account Management

Contract and Price Negotiation

Relationship Building and Management

Quality Assurance and Control

Customer Satisfaction

Managing Group Rooming Lists

Operations Management

Multi-Tasking

Detailing Meetings, Food and Beverage and Audio Visual

Technical Skills: MS Office (Word, Excel), CI/TY (Marriott’s Consolidated Inventory Total Yield), ISAC (Starwood’s Integrated Sales and Catering), Delphi, Sales Pro, M3 Accounting, OnQ Systems (Hilton’s PMS, R&I and Insider), Opera and Holidex, Perform, and SharePoint.

Professional Experience

Westin, Itasca, IL (Starwood/Marriott) November 2015 – Present

A 416 room full service hotel with 45,000 square feet of meeting space, managed by GF Hotels

Catering Sales Manager/Wedding Specialist

Responsible for selling space for all social events including weddings, showers and birthdays.

Responsible for selling multiple ballrooms for each event.

Main focus was booking and detailing the South Asian wedding market.

Presenting, strong negotiating and successfully selling and upselling food and beverage and lodging to all customers.

Hosted and attended wedding trade shows and enhancement shows.

Responsible for completing accurate banquet event orders, working with caterers to insure we had accurate menus and equipment setup, securing payments and following through to insure billing is accurate

Created room diagrams and supplied the banquet staff with accurate information to deliver a very positive experience

Maintaining highest level of customer service with all clients, vendors and employees at all times

Embassy Suites by Hilton, Schaumburg, IL July, 2013 – November 2015

A 209 room full service hotel with 8,000 square feet of meeting space, managed by Expotel Hospitality

Catering Sales Manager

Consistently attaining and exceeding budgeted catering revenue/goals through various sales processes, including direct solicitation of weddings.

Implementing special promotions relating to direct sales, events, sales blitzes, etc.

Presenting, negotiating and successfully selling and upselling food and beverage and lodging to all customers.

Hosting property tours for potential customers.

Wedding Trade Show attendance and proactive communication.

Developing networking opportunities through active participation in the local community.

Scheduling, planning and accommodating client tastings.

Planning, coordinating and executing all details of client’s function needs, including: menus, function room layout, décor, entertainment, meeting times, check in and check out procedures.

Developing and distributing all communications relating to planning and execution of all catering functions.

Wedding Trade Show attendance and proactive communication.

Maintaining highest level of customer service with all guests and employees at all times.

Doubletree by Hilton, Schaumburg, IL May, 2012 – July, 2013

A 189 room limited service hotel with 3,000 square feet of meeting space, managed by HVMG

Front Office Manager

Directed and managed the front desk, night audit and bellman staff, including hiring and coaching.

Responded to guest needs, answered calls, provided prompt responses, and resolved conflicts.

Oversaw the Care Committee created by Hilton to help the local community.

Created incentive programs to increase revenue and customer service scores.

Developed maintenance and housekeeping procedures to enhance communication.

Balanced monthly checkbook and constantly monitored payroll.

Collected payments for groups and meetings and posting all charges and payments.

Holiday Inn Express (Oakbrook Hotels), St. Charles, IL May, 2010 – May, 2012

122 room select service hotel with 1,500 square feet of meeting spaces, managed by HVMG

Assistant General Manager/Sales Associate

Responsible for operations and sales for a 122-room hotel with 1500 sq. ft. of meeting space.

Supervised housekeeping, maintenance, front desk, and breakfast bar departments to ensure positive customer experiences.

Prepared weekly, monthly and quarterly reports including forecasts, sales recaps and guest service scores.

Monitored room rates and inventory to consistently exceed forecast.

Entering all invoices and assuring vendors are paid in a timely manor.

Hilton Garden Inn/ACT (Oakbrook Hotels), St. Charles, IL March, 2003 – May, 2010

120 room select service hotel with 25,000 square feet of meeting space, managed by HVMG

Administrative Assistant (2008 – 2010)

Responsible day-to-day operations of sales team and all in-house groups and meetings for a 120-room hotel with 25,000+ sq. ft. of meeting space, including a ballroom.

Monitored and responded to guest comments and feedback to maximize satisfaction scores.

Employee of the Year in 2008 and 2009.

Front Desk Supervisor (2003 – 2008)

Predicted business in order to schedule 8 associates. Monitored and balanced room types and numbers in sold out situations.

Completed daily edits for payroll.

Certifications

Serve Safe ~ CPR ~ First Aid

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