Customer Service Manager
Resume:
David Acosta
Vineland, NJ *****
********@*******.***
EDUCATION STOCKTON STATE COLLEGE, Pomona, NJ 08024
BA Political Science/Public Administration
Department of Personnel & Fairleigh Dickinson
Certified Public Manager (CPM)
EXPERIENCE
Jan 16 – present Representative HR Services
Caesars Entertainment
Atlantic City, NJ 08401
Responsible for the daily processing of HR transactions. Ensure that all new hire and current employee information entered into the Company’s data base is consistent, accurate, and find answers or solutions when the data is found to be in error. Follow up to confirm timely correction of any errors. Ensure that all newly hired, transferred, or promoted employees are properly licensed or registered. Act as a liaison between the Company and regulators to ensure that requested employee information is processed in accordance to Company standards. Maintain records, reports, and related information between the Company and regulators to demonstrative compliance of attending regulations and requirements. Supply employment or licensing information to other departments as assigned and in accordance to Company policy.
Jul 13 - Feb 15 Director of Licensing
Mass Gaming Commission
Boston, MA 02110
Responsible for the administration of all tasks of the License Division. This included the receipt, processing and licensing of all applications for key, casino gaming employee licenses and gaming service registrants as well as gaming vendors and non-gaming vendor companies. Ensured that all applicable fees were collected and accounted for. Advised the Executive Director via reports and other means of communication that the applicant for licensure met the requirements of Massachusetts’ Laws and Regulations.
Nov 12 – Jun 13 Director of Licensing
Ohio Casino Control Commission
Columbus, OH 43215
Responsible for the administration of all tasks of the License Division. This included the receipt, processing and licensing of all applications for key and gaming employee licenses as well as gaming vendors and operating companies. Ensured that all applicable fees were collected and accounted for. Advised the Executive Director and the Commission via reports and other means of communication that the applicant for licensure met the requirements of the Ohio Revised Code and Regulations. Identified and fingerprinted applicants for licensure to assure integrity in the license process.
David Acosta
Page 2 of 2
Jan 12 – Nov 12 Manager Employee Licensing
Ohio Casino Control Commission
Supervised the unit that accepted and processed gaming and key employee license applications. This included the development of the data system to electronically capture information provided on licensing applications. Developed processes to ensure collection of application fees. Coordinated efforts with the Divisions of Investigations and Enforcement, Legal, and Compliance to ensure conformity with the Ohio Revised Codes and regulations. Trained staff to be able to address the needs and requirements for the receipt and processing of applications.
Dec 93 – Dec 11 Program Supervisor 2
New Jersey Casino Control Commission
New Jersey Division of Gaming Enforcement
Atlantic City, NJ 08401
Supervised the units that accepted and processed casino and key employee applications and casino service employee registrations, prepares statistical, progress reports, and operating budgets. Provided Spanish/English and American Sign Language translation ensured that services to the public were offered in an efficient and courteous manner. Reviewed Division of Gaming Enforcement (Division) letter reports and prepared summary for the review of the Commissioners for consideration before public hearings.
Oct 87 - Dec 93 Principal Applications Analyst
Supervised the operations of the Intake, Initial, and License Information Unit. Responsibilities included accepting applications and fees, processing applications and forwarding to the Division for investigations. Reviewed letter reports from the Division.
Feb 85 - Oct 87 Senior Applications Analyst
Reviewed jobs compendium and tables of organization submissions to ensure compliance with the Casino Control Act and regulations. Notified the Division of non-compliance cases. Responded to inquiries from the public regarding Commission policy on employee licensing.
Jan 81 - Feb 85 State Director
New Jersey Rural Opportunities
Vineland, NJ 08360
Responsible for the operation of a private non-profit organization that administers a USDOL employment and training program. This responsibility also included preparing budgets, reports, funding proposals, and needs analysis.
Contact this candidate