Executive Assistant Data
Resume:
Self-motivated, self-starting individual with vast
experience in data center operations, construction, program & project management, business
operations and corporate finance & accounting.
Possess considerable expertise in managing
concepts through fruition. Masterful at integrating and overseeing all aspects & phases of project, programs & daily operations. Capable to convey the project & program vision & complex technical information to individuals in meaningful terms. Ability to overcome challenges and maintain flexible in a fast-paced, high-pressure environments using timely foresight, experience-backed judgment, innovative ideas, dedication and integrity. Establishes and maintains a rapport with all levels of staff within the organization as well as, clients and vendors. Ability to interact with individual in a manner that reflects a positive, professional image of the organization. Team-oriented professional with a positive attitude, who supports and promotes a team effort and celebrates team successes. Keeps team members & management informed regarding any developments that may affect the overall success of project, programs and daily operations while making recommendations regarding those developments utilizing analytics, strategy, budgets and overall performance. Ability to be proactive, take initiative, handle multiple responsibilities, work under pressure, ensure follow-through with minimal supervision and make autonomous decisions. Model mentor, encourages and inspires personnel to set higher goals and achieve greater success. Strong leadership and management skills with the ability to perform at the executive and none-executive levels. SWITCH COLOCATION DATA CENTER & TECHNOLOGY ECOSYSTEM - Las Vegas, Nevada. Sr. Program Manager & Executive Assistant to EVP of Critical Systems Operations 8/2013 – 1/2020
• Required to respond to emergencies and inquires at any time, day, or night. Worked onsite and remotely with team members in various time zone and countries; Las Vegas, Reno, Grand Rapids, Atlanta, (Supernap International - Thailand & Italy) utilizing email, video conference and other forms of communication. Required to travel for recruiting events, training, conferences, operational needs, and various meeting.
• Collaborated with the following departments on various project, programs and daily operations: HR, Legal, Procurement, Facility Operations, Construction, Integration, Quality Control, Security, Safety, Logistics, Building Controls, Energy Management, Sales, Network Operations, Switch University, Branding & Client Services.
• Participated on several committees for the department and organization: 401K, Policy & Procedure, Safety, Training & Change Management.
• Direct supervisory responsibility over Project Managers which included training & mentoring employees; planning, assigning, delegating & directing work, appraising performance reviews, rewarding & disciplining employees, resolving employee issues & maintaining good judgment, & discretion in confidential matters.
• Responsible for the departments onboarding process for new hires, promotions, transferring employees in accordance with HR guidelines & department budget. Collaborated with team members on developing the initial 90-day onboarding process for Critical System Operations.
• Processed new position requisitions & backfills within the department. Coordinated and participated in single and panel interviews. Worked with recruiters and military bases to recruit employees for all locations. Coordinated and conducted, data center tours for new employees, customer, and vendors. (Las Vegas, Reno, Grand Rapids, Atlanta, Thailand & Italy).
• Responsible for developing and analyzing project plans, allocating resources, identifying potential issues/risks, and developing contingency plans.
• Effectively created and managed OPEX & CAPEX budgets accordingly to monthly, quarterly, and/or annual financial changes across all locations. Collaborated with the VP of Operations & department head monthly to identify financial opportunities and risks. Attended, monthly financial meetings with the CFO and Finance personal.
• Created financial reports & trends, evaluated opportunities and risks. Updates and creates various reports using spreadsheet, grant charts, and data analytics, while maintaining a clear understanding of the content for the department and organization.
• Developed new strategies, concepts & processes to gain efficiencies within the programs & projects while working with team members to implement change if needed. Developed, reviewed, and maintained policies & procedures to include root cause analysts.
• Experience in leading both tactical and strategic projects.
• Responsible for creating timelines and obtaining approvals for installation and preventive maintenance for all power and cooling infrastructure used to support the data center. Infrastructure included but not limited to HVAC equipment, Generators, UPS, PDU, STS, ATS, DC Plant, Monitoring and Controls.
• Managed and processed maintenance & service contracts, gathered all required documentation across all locations, negotiated with vendors created bid summaries, collaborated with Legal on execution. Generated and approved purchase orders related to all contracts and obtained approvals for higher limits.
• Coordinated & attend high-level customer meetings with company executives and support staff. Collected agenda topics from customers and internal team members, responsible for note taking and delivering them to all attendees. Created milestone and ensued deliverables were achieved for customers during follow-up meetings.
• Worked within Salesforce ticketing system; extracted data & created tends for the department head. Gathered data from Critical Systems Operations team members and updated tickets and progress for high-level projects, example “My Job”.
• Produced monthly executive summaries to provide insight and transparency of operational performance, which included business concepts, opportunities, strategy, projects, programs, financials, targets, team, and equipment health.
• Tracked departments, time on the job, retention, turnover, utilization, and overtime, building load, PUE, CUE & WUE. Built & maintained metrics to develop staffing for the department. Analyzed, interpreted, and converted general data and findings into applied, specific information, and made suggestions that add value.
• Prepared and assembled approved documentation for customers, which included, general overview, training, plans & policies & procedures.
• Created programs to organized, schedule, maintain & review of all maintenance and permitting for all assets for the company, to remain in compliance with current OSHA, County and State requirements and safety standards. Worked within guidelines of IEEE, ANSI, ASHRAE, ISO 9001, SAS 70/SSAE-16, BICSI, the Green Grid.
• Ability to achieve various certifications for the organization with team members; LEED & Uptime Institute Data Center TIER IV Gold.
• General knowledge of critical infrastructure included but not limited to HVAC equipment, Generators, UPS, PDU, ATS, DC Plant, Building Monitoring and Controls.
• Developed new strategies, concepts & processes to gain efficiencies within the programs & projects.
• Created financial reports & trends, using spreadsheet, grant charts, and data analytics, while maintaining a clear understanding of the content for the department and organization.
• Developed, reviewed, and maintained policies & procedures & flow charts.
• Created, organized & facilitated training for the organization & department; Onboarding orientation, refresher, safety, leadership, technical microlearning modules, train the trainer, on-the- job training. Responsibility for creating team communication and newsletters to inform team members of new & past training courses, changes implemented to processes and/or policies and procedures, new and existing equipment training.
• Tracked each employees training, their development and created a plan for their success with upper management. Which included certification, qualification, and other assessments. Collaborated with Directors on continuous improvements to discuss productivity and utilization results, thus developing improvements. Utilized Six Sigma & SCRUM standards; Defined the change and aligned them with the company vision, determined impact, developed a communication strategy, created training, implemented a support structure, and assessed the change. Patti A. James-Ivy
764 Viscanio Place Las Vegas, NV 89138
*****.********@*****.***
DATA CENTER OPERATIONS & CONSTRUCTION Colocation & Enterprise CONSTRUCTION Commercial & Residential
PROGRAM & PROJECT MANAGEMENT Scope Development, Strategy, Reporting, Execution BUISNESS OPERATION Executive Administration, Analytics, Training, Procurement, Contract Management & Audit CORPORATE FINANCE & ACCOUNTING OPEX & CAPEX
INDUSTRY EXPERIENCE
PROFESSIONAL EXPERIENCE
• Administered, DISC assessments to new and existing employees. Tracked each employees training, their development and created a plan for their success. Which included certification, qualification, and other assessments. Collaborated with Managers & Supervisors on continuous improvements to discuss productivity and utilization results, thus developing improvements utilizing Six Sigma & SCRUM standards; Defined the change and aligned them with the company vison, determined impact, developed a communication strategy, created training, implemented a support structure, assessed the change.
• Collaborated with team members on the development of pages in SharePoint for the department.
• Participated on implementation of new workorder system and the learning management platform. Executive management/support to the EVP of the department. Acts as a liaison. Primary contact for scheduling all meetings, created various presentations, agenda generation and distribution, event coordination and travel booking, task tracking and reporting, and any special projects assigned. Responsible for attending and documenting high-level meetings with internal and external parties. Held to a high level of confidentiality and professionalism when working together with executive teams, employees, customers, and external vendors.
• Created high-level presentations & reports for C-Level Executives. Conducting research on various topics, extracted data from platforms and ensured the information was delivered with a clear understanding. Performed other duties as requested. ADVANCE NETWORK INFORMATION - Las Vegas, Nevada & San Jose, California. VP of Professional Services & Business Development 12/2012 – 8/2013
• As the VP of Professional Services & Business Development my primary objective was to develop the Las Vegas portfolio in the following areas. Learning Solutions: building programs which met the needs of organizations while developing targeted and interactive programs that made the learning accessible and measurable. Staffing Solution: staffing for temporary and permanent positions in the technology, administrative and executive positions.
• Attended and lead meetings, team goals and develop strategies to best target the local market.
• Processed and managed client contacts, initiated scope, and processed purchase orders.
• Market the ANI services to prospects, draft emails, newsletters, and expend the social media for the company as well as organizing a marketing campaign.
• Developed operational and financial processes to speed overall production.
• Scheduled meetings: provide a thrall explanation of contracts to clients implement negotiations and legal parties if required.
• Improve an organization’s profitability by generating new prospects. COSMOPOLITAN OF LAS VEGAS RESORT & CASINO
Managed by Deutsche Bank - Las Vegas, Nevada.
Assistant Cost Controller Administrator, Finance & Development 11/2010 – 2/2012
• Responsible for the reviewing all monthly pay application submittals by GC and Subcontractors. Ensuring all documentation reflects approved credentials and any approved revisions. Managed a total of 490 contracts within the project. Coordinated and processed, bid summaries, vendor documentation, D&B reports, & purchase orders.
• Analyzed budgets on a $3.9 billion project, maintained financial statements and reports for month-end closeouts, reconciliations, accruals, current and future forecasting, balance sheet, trade damage, Max-Out reports, retention percent complete thus presenting all reports to senior management and Deutsche Bank on month to month bases.
• Performed a variety of financial audits which included defining issues, analyzing all submitted documentation ensuring it to be within proper guidelines of executed contracts and industry regulations, then collaborated with contractors/senior management on proper resolution.
• Responsible for proper set-up of cost; and any revision within the project/financial tracking system (Timberline).
• Managed/updated contractor worksheets, certified payroll reports, and layoffs for local management and Deutsche Bank.
• Developed cost estimates by analyzing construction documents utilizing historical and current costs.
• Coordinated monthly closeout process to ensure all corporate deadlines had been met by contractors prior to any payments release.
• Managed all project documents in order ensuring delivery, receipt, accuracy, and proper categorizing for easy accessibility of specific records on-site and off-site.
• Assist in the preparation of the monthly close and financial statements, as well as prepare supporting documents for monthly and annual compliance audits
• Prepare journal entries as part of monthly transaction and closing process.
• Analyze accounts receivable, accounts payable, inventory costs, and internal controls to provide management reporting in the area.
• Assist in the preparation of federal, state, and local tax filings.
• Supporting and supervising accounting staff effort in daily and monthly transaction processing.
• Account reconciliations and support schedules as part of month end close.
• Developing ad hoc financial analysis, and weekly cash flow reports.
• Assists in preparation of 10K and 10Q SEC filings.
• Assists payroll in preparation pay.
• Responsible for obtaining approvals from CFO on various documents.
• Performed other duties as requested.
CITIBANK REALITY SERVICES DATA CENTER CRITICAL OPERATIONS Managing Agent: Total Project Control, Cushman & Wakefield, Jones Lang LaSalle - Las Vegas, Nevada. Facility Manager & Project Administrator to CEO, VP and Director of Operations & Assets 6/2006 – 11/2010
• Acted as first point of contact for clients, colleagues and employees including greeting clients, screening calls, maintaining executive calendars/monthly expense reports, composing correspondence, conducting internet research, coordinating/conducting meetings, preparing agendas/presentations, monitored inventory/ordered supplies, and ensuring all office equipment worked effectively.
• Coordinated with HR on new and terminated employees maintaining all personnel documentation on site.
• Attended various functions with C-level executives; acted as a liaison with the organizations as well as between all impacted departments.
• Completed $9 million in projects in 2008-2009. Responsible for special projects which included coordinating and overseeing facility renovations, critical equipment upgrades, planning, implementing, and working with outside GC, subcontractors, architects, engineers, and others within a 325,000sq ft facility - without interruption to the business. Tracked overall project progress utilizing various project management software under strict compliance requirements (MS Project, REMS & JDE).
• Developed scope of work based on project/client requirements, designed plans, created CEP’s, RFP’s, prepared legal contracts & insurance documentation for legal & underwriter review and obtained vendor and client signature. Administered and approved purchase orders, processed payables/pay applications/receivables while verifying all cost against contracts.
• Prepared/updated ongoing complex budget reports/status updates to management ensuring all budgets, timelines, cost tracking opportunities and risks, and contract conditions had been fulfilled. Responsible for maintaining and closing out project documentation submitting the final transmittal of plans and manuals to owner and staff.
• Conducted training of system software’s and equipment if required.
• Coordinated on-site/off-site department relocations, tenant improvements, and employee relocations based on site vacancy. Conducted facility inspection and project inspections with executives, engineers, inspectors, and vendors to ensure quality assurance to maintain a Class A facility ensuring vendor performance accountability.
• Ensured all critical building operations ran continuously without interruption to the business(s) with national & international parties.; reported and escalated issues as required. Maintained procedure manuals, MOP’s, SOP’s & EOP’s to ensure consistent performance of routines and safety.
• Prepared all documentation requested by internal and external auditors during reviews. Complied with all internal and external (SAS 70) compliance regulations including OSHA, EPA, and all Authorities Having Jurisdiction.
• Coordinated internal maintenance projects for a 24/7, 325,000sq facility, which included Data Center, Statement and Transaction Services, Call Center, Child Care Center, Cafeteria, Fitness Center, and a 26,000sq Conference Center.
• Implemented innovated processes thus reducing times plus increasing productivity within the department.
• Maintained all employee documents; processed employee hiring forms and prepared bi-weekly timesheets for employees and executives.
• Responsible for processing of all purchase orders and accounts receivable/payable utilizing multiple platforms per Citi audit requirements.
• Developed/maintained various reports and procedures including executive, variance and budgetary reports, Environmental Data Base, Record Retention, equipment and facility operational procedures, Continuity of Business and Fire Life and Safety manuals. Prepared/maintained multiple site budgets reporting monthly, quarterly, and annual forecasts ($11 MM & 3MM) to senior management analyzing cost savings and risk; collaborated with executive’s ensuring budget requirements had been met.
• Responded to multiple concurrent inquires and requests from tenants through a work order system (REMS & JDE).
• Monitored Building Management Systems which included all HVAC controls, lighting controls, equipment notification for facility health and ability to maintain PUE. STORYBOOK HOMES DEVELOPMENT - Las Vegas, Nevada.
Executive Assistant to CEO & Loan Processor Specialist 5/2005 – 6/2006
• Supported executives, human resources, marketing, escrow, purchasing, land acquisition, finance, and construction. Answered a high volume of phone calls, responsible for mass mailing, greeted customers, communicated closely with vendors and clients, updated calendars, scheduled appointments, organized travel, lodging and car arrangements for executive and owners.
• Review initial loan approval and work with borrower to gather appropriate documentation, collect all required documentation for the loan package, create a loan submission package for the Underwriting department for review, submit files to assigned Underwriter, satisfy all conditions when received from Underwriter, ensure that approval fell within the established lending guidelines & communicate with other professionals, including attorneys, county clerks and title companies.
• Responsible for maintaining all client records, operating video conferences and all office equipment. Created spreadsheets and updated monthly reports, composed correspondence, managed client database, created presentation reports and documents using desktop publishing software and digital graphics.
• Conducted research, prepared statistical reports, organized/maintained paper and electronics files, managed developing projects, created procedures in various departments, and trained employees in various tasks.
• Assisted with daily billing, processed invoices, and maintained all office inventories. Proofread and edited homeowner contracts and reports to ensure accuracy and consistency. Generated purchased orders/work orders as applicable. Resolved customer related service issues pertaining to homeowner’s inquiries/warranties.
• Collaborated with field warranty specialists to address all requests in a timely and professional manner. Oakton Community College Chicago, IL………Associate of Arts Degree University of Phoenix, Online Bachelor of Science Degree in Accounting DCU – Data Center University, Online DCU Certificate Academy Leadership The Leadership Excellence Course OSHA 10 General Industry & Construction & OSHA 30 General Industry & Construction – In Process Advanced knowledge in Microsoft Office: Outlook, Word, Excel, OneNote, Access, Publisher, Visio, PowerPoint, Project, Docs.com, CAD I & II, Prezi, Adobe X Pro, M-Power, SharePoint, Reports Now, Crystal Reports, SQL, J.D. Edwards, Learning Management Systems, Salesforce, Financial & Work order Platform, Power BI – Dashboard & Analytics Platform, Program/Project Management Platform, Building Management Systems (TAC Vista, Schneider Platforms, Lutron Lighting Controls) Association of Energy Engineers Nevada Board Member - Assistant Treasure 2017 to 2019, Communication Chair 2019 to 2020, Membership Chair 2020 to 2021 IFMA - International Facilities Managers - Association Member NPFMA – Nevada Professional Facilities Managers - Association member
• Citi Data Center Las Vegas, NV- Data Center Renovation add 35,000 sq. ft. of production area
• Citi Data Center Las Vegas, NV - Data Center Decommission - 15,000 sq. ft.
• Citi Data Center Las Vegas, NV- Equipment Upgrade (Kitchen/BMS/Elevator) - Infrastructure Upgrade
• Citi Data Center Las Vegas, NV- Infrastructure Upgrade - Infrastructure Upgrade
• Citi Data Center Las Vegas, NV- Building I & II UPS Upgrade
• Citi Data Center Las Vegas, NV- Fire Alarm Upgrade - Infrastructure Upgrade
• Citi Data Center Las Vegas, NV- Command Center Expansion - Renovation 8,000 sq. ft
• Citi Data Center Las Vegas, NV- Bldg. I-II Heat Pump Replacement - Infrastructure Upgrade
• Citi Data Center Las Vegas, NV- Data Center Liebert HVAC Upgrade - Infrastructure Upgrade to Data Center
• Citi Data Center Las Vegas, NV- Building II Generator (Add 2nd engine) – Infrastructure Upgrade
• The Cosmopolitan of Las Vegas Resort & Casino Las Vegas, NV– Completion of Phase I Initial Construction
• The Cosmopolitan of Las Vegas Resort & Casino Las Vegas, NV– Start of Phase II Internal renovations & TI’s
• Switch Data Center Las Vegas, NV - Core Campus 8, 9, 10, 11, 12, MOD100 with 3.5 million sq. ft – New Construction
• Switch Data Center Reno, NV – Citadel Campus 1 with 1.3 million sq.ft. – New Construction
• Switch Data Center Grand Rapids, MI – Pyramid Campus 660,000 sq, ft – New Construction
• Switch Data Center Atlanta, GA – Keep Campus with 1 million sq. ft. – New Construction
• Switch SUPERNAP Italia – Milano Campus 42,000 sq. ft – New Construction
• Switch SUPERNAP Thailand – Bangkok Campus 42,000 sq. ft – New Construction
• Switch Data Center Las Vegas, NV – Uptime Institute’s Tier IV Gold– LAS 8 – New Construction
• Switch Data Center Las Vegas, NV – Uptime Institute’s Tier IV Gold– LAS 9 – New Construction
• Switch Superloop – Pop Site Fiber Network Las Vegas & California – New Construction
• Switch Data Centers – Fundamentals of Data Center Engineering (Training Program)
• Switch Data Centers – Train the Trainer Program
• Switch Data Centers – New Employee Onboarding & 90 Day Training & Assessment Program
• Switch Data Centers – College of Southern Nevada Development of Air Conditioning Technology: Critical Systems, AAS [ACTCS-AAS, 60 Total Credits]
• Switch Data Centers – Sustainability – Greenpeace Report Emissions and Power Usage Data Program
• Switch Data Centers – LEED Program & Certifications
• Switch Data Centers – Research & Development Program – Innovated Solution EDUCATION & SOFTWARE
AFFILIATIONS
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