Social Media Service

CV of Melisa Coetzee

Email: ******.*********@*****.***

Mobile phone no: 002**********

Nationality: South African

Address: ** ********* ********, *********, ***** Africa

Introduction

Determined, outgoing and hard working. Those are three words I use to describe me. I began my career as a call centre agent for a manufacturing company, here I became exposed to the corporate world and gained valuable communication and customer service skills. For a brief period I worked in sales and marketing the moved on to payroll and administration where I took on various tasks to ensure the wellbeing of employees within the company. I am able to work with complex systems such as SAP, SAP Web client and MFP/PRO. I am a quick learner with out of the box thinking. Looking for international opportunities to broaden my career.

Skills and competencies

SAP Webclient

SAP R/3 Production system

Customer service

Valid Driver’s license (k53)

VM system

Listener system

E- Services

Excellent written and verbal communicator

Friendly disposition

Willing to relocate and travel

Effective customer service skills

Ability to manage pressure

Organisational and management skills

Microsoft office Word, Excel and Outlook

Velocify

System Calender

Languages

Fluent English

Afrikaans

Education and Qualifications

Institution: Abbotts College

Education: Matric certificate

Date completed: 2010

Currently studying: Diploma in Business management (Allison. Com)

Employment History

Employer: The Spacemill

Position: Xperdyte systems administrator and social media projects.

Date of Service: Contract position - Current

Duties: Managing and maintaining the Xperdyte system along with Sage. Ensuring the quotes and prices correspond and are correct, monitoring the progress of the jobs and projects are on the scheduled time. Liasing with the directors and department managers. Maintaining and updating the social media, monitoring possible customers and customer feedback. Uploading new products.

Employer: React alarms

Position: Technical Installations coordinator

Date of Service: 28 October 2019 – contract position

Duties: Managing the technical Installations, liaising with the customer to book Installations, booking the technicians on Velocify and on the calender. Ensuring the job cards are then received to submit for invoicing. Ensuring the proof of payment is recieved from the customer if required. Attending to the daily stats report. Calling potential customers that are currently on hold to assist them regarding their installation for alarm and CCTV. Maintaning the filing system. Deal with customer queries. Ensure the stock is ordered for the Installations. Managing the technical team.

Employer: Fidelity Security

Position: Payroll Facilitator

Date of Service: 02 May 2018 - June 2019

Duties: Overseeing employees of the company with regards to new engagements, terminations and promotions. Dealing with allowances, annual leave and overtime payments. In addition to annual bonuses or deductions. I would update employee details on SAP payroll. I would follow up on and ensure all payroll orders, input and relevant documentation was received timeously before the payroll cut-off date. I would then ensure the running and distribution of monthly payslips. Lastly, I would provide prompt and accurate feedback to all payroll queries via telephone and email.

My role required of me to do month end checks such as cost to company differences,

payroll changes and variance, position and payroll area and banking details. In addition to following up on bank rejections and preparing cheque requisitions for

payment

Employer: Cash Fellas and Auction Giant

Position: Office Admin

Date of Service: September 2017 – April 2018(contract)

Duties: providing over the counter customer service. Placing products on an internet sales website. Handling purchase receipts, invoices, receipts and filing. Balancing daily books in addition to paying casual staff wages.

Employer: UDM Tele Marketing

Position: 17 July 2017 – 30 August 2017

Date of Service: Telesales

Duties: Telephonic marketing on behalf of the Medical Insurance company Platinum life.

Employer: Fidelity ADT Security

Position: National key accounts coordinator

Date of Service: 15 February 2016 – 14 July 2017

Duties: Providing technical assistance for clients while dealing with complaints and queries. Creating quotations for equipment needed/stock and call outs. Assistance with pricing and stock codes when opening quotes and jobs on VM. loading of boot stock onto the system of additional stock used and to get variance orders

Processing of new accounts on Listener and the VM system. Processing client site cancellations while liaising with National Key accounts and small commercial EAS clients. Responsible for booking of New installation requests. Sending signals reports as per client requests.

Employer: Vector Logistics Roodepoort

Position: Call Centre Agent

Date: 01 December 2011 – 31 August 2015

Duties: Process fax and telephonic orders on SAP web client. Answering client enquiries telephonically in a professional manner and provide a first call solution. Respond to open sales and uplifts spread sheets that are sent through daily (open sales, drop report, incomplete orders, incomplete call list, stock, monitor redeliveries, credit limits, duplicate orders). In charge of check pricing, pre pricing and deals on orders and the SAP system. Having knowledge of product information, specs, weights and uses of promotional activities.

Employer: AVI Pty Ltd (National Brands), Field Marketing

Position: Call Center Agent

Date: 2 February 2011- 30 November 2011

Duties: Process fax and telephonic orders on MFG/PRO and SAP. Answer phones professionally while responding to customer enquiries and providing first call resolution. Handle and resolve customer complains in a professional manner, follow up if necessary. Identify and escalate priority issues. Provide customers with product and service information.

Employer: Outdoor Warehouse Alberton

Position: Cashier (part-time)

Date: November 2008 to July 2009

Duties: Dealing with cash and electronic payments while balancing cash floats and taking daily stock take. Dealing with customer telephonic enquiries and requests.

Selective Interests

I enjoy photography and have completed a photography course which assists me in capturing beautiful moments, wildlife and people.

References

Vanessa Luus

Position: Payroll manager

Email: *****.**@********-***.**.**

Mobile: +277*-***-****

Hannes

Position: Owner of Cash Fellas and Auction Giant

Mobile: +277********

Janita Patel

Position: Supervisor at Vector logistics

Email: *******@*********.***

Mobile: +271*-***-****

Martine Landsberg

Position: Supervisor at ADT security

Email: **********.**@********-***.**.**

Mobile: +271*-***-****

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