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Employee Relations Manager

Location:
New York City, NY
Salary:
80,000
Posted:
August 12, 2020

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Resume:

LISA BURRISS

New York, NY ***** 917-***-**** ade94e@r.postjobfree.com

People/HR Manager Profile

Let's promote Brand Loyalty from the Inside to Out! Team player and leader with strong business acumen from 15 years managing nonprofit and corporate entities to distill organizational strategy into pragmatic, actionable, transformative people initiatives. compliance as it relates to ACA, EEOC, FMLA, Labor Laws, COBRA, and other Federal & State compliance. Relative Experience Highlights

Senior Recruiter (independent contract) Feb 2019-Present TTI, Inc., New York, N.Y. 20-year national telecommunications firm with over 70 employees within 27 States

● Coordinating the hiring process, sourcing qualified candidates and applying advanced interviewing techniques to fill niche vacancies for various accounts as needed; contracted reemployment. recruiter/booker (Temp-contract) nov 2019 - January 2020 Cambre Company, Inc. New York, N.Y. 10002 event staffing agency with over 90 part-time employees.

● Client Relations Management:Managed staffing demands 24/7 for up 100 employees to cover FOH and BOH, set up and clean up; handled requests, grievances, changes, and incident reports.

● Employee Management:Managed recruiting, screening, onboarding, orientation, deployments, notices, performance evaluations, promotions, performance bonuses, discipline, and terminations.

● Payroll Processing:Maintained records for onboarding paperwork, time and attendance, processed weekly payroll and performance bonuses, raises, inquires, PTO and life changes.

● Development: Developed a Booker Manual to Standard Operational Procedures-SOPs for seasonal Recruiters to optimize communications, training, and efficiency with managing clients and employees. HR Manager Consultant (contract)Mar. 2017- Feb.

2019

TTI, Inc., New York, N.Y. 20-year national telecommunications firm with over 70 employees within 27 States

● Managed Applicable Large Employer (ALE) overseeing services under four employment contracts including one union contract; facilitated a 40% national workforce reduction; managing employment changes.

● Managed full cycle HR function areas in recruiting, onboarding/offboarding; compensation and benefits; performance management and annual reviews; learning and development; employee relations; benefits and compliance; PTO, life changes, designed an HR Dashboard to manage information and revamped orientation process.

● Leased Labor Service Manager:Headed company’s new segmentation offering staffing services for Con Ed’s inspection projects throughout four of the five New York City boroughs; managed client relations and weekly payroll, time and attendance, wage deductions, promotions and bonuses. National Accounts Manager Sept. 2016- Aug. 2017

Construction Labor Contractors- CLC Richfield, OH 20-year national construction-staffing firm, (acquired)

● Business Development: Penetrated competitive NYC, and East Coast markets managing sales and customer relations for national construction staffing firm by contributing a 150% increase in the client portfolio, recruiting.

● Brand Management & Staffing: Headed recruiting and staffing operations to establish a robust pipeline of over 200 tradesmen to service clients’ temporary staffing needs for buildings (commercial/residential) and industrial projects.

● Payroll Processing: Managed headcount of over 200 employees for a flexible workforce to process onboarding, layoffs, weekly payroll, compliance with tax laws, records paperwork for new hires and existing employee files. 1 of 2 Resume of Ms. Lisa Burriss

Business/Brand Consultant Oct 2012-Oct.

2016

A+ Business Consulting LLC NY, NY 10010 small consulting firm for hospitality, retail and booth/expo services.

● Executive Partnership and Coaching:Partnered with executives and the lead staff of 35 small business accounts to provide brand enhancement and protection solutions with team development, executive coaching, and online branding.

● Operations Optimization:Assisted organizations in developing and delivering innovative to basic operational strategies to improve small business performance, client/customer retention, new business, and expansion.

● Project Management:Supported clients with managing the full cycle of the project including Dedicated HR, planning, executive and management coaching, negotiations, CRM, staffing and scheduling, L&D, vendor management, and Risk Management, Quality & Safety Control, internal communications and meetings, and evaluation. Property management July 2009

● Freelance passive property management of Owner Occupancy Multi-Family homes on 17 properties located in Bergen County, New Jersey

● Tenant Recruitment:facilitating tenant recruiting, credit checks, employment verifications, advertising vacancies; showing units, negotiating rents, tenant registrations, and collecting deposits.

● Lease Agreement & Property Management:Assist landlords to manage tenant leases, parking leases, sending notices to tenants, coordinating maintenance and repairs, ordering appliances, facilitating fire inspections, managing tenant complaints, taking photos, and court appearances.

General Manager/Co-Owner July 2009-Oct. 2013

Cafe Khufu LLC (Since 2007) New York, NY cafe, and hookah lounge closed due to Hurricane Sandy damage.

● Operations Management:Family operated and owned (since 2007), two-story, 50 seat restaurant/lounge, open 20 hours, six days a week, managing FOH and BOH, managing ten+ employees; with an 80% returned clientele intimately called

“our regulars”.

● Compliance Management:Upheld organizational standards with requirements for employee management, food safety, licensing, annual reporting and recordkeeping; maintained consistent A grade from NYDOH. Director of Human Resources/People June 2005- Sept. 2010

Good Old Lower East Side Inc. New York, NY nonprofit for housing and economic preservation

● Operations Management:Empowered local residents and leaders, overseeing community programming and projects for non-profit with 12 unionized employees, facilitating grassroots organizing, comprehensive training, leadership development, and direct services.

● Full-Cycle HR: Managed and developed processes for recruiting, onboarding, orientation, L&D, and Offboarding.

● Campaign Development:Heightened organizational profile with strategic development towards team and membership initiatives executing desirable campaigns and engagement resulting in a 100% staff retention rate and increase active membership by 300%; Managed budget, planning, and operations for civic engagement projects to execute campaigns. Guidance Counselor/Teacher Aug. 2004-June 2005

Saint Christopher Ottilie Brooklyn, New York A School and foster care agency

● Service Management:Served as liaison between educational and therapeutic departments for an adoption agency’s Extraordinary Needs Program serving youth sex offenders, aging out of foster care to reintegrate into their communities.

● Individualized Education Plan Facilitation:Facilitated job placements for 50% of my ten students, increased the functioning level for 100% of my caseload and met deliverables for funding requirements. Education/Training/Civic Investment

● College Degree:State University at New Paltz, New York; Major: Sociology, Minor Psychology, Aug.1998-Nov.2004 BA

● Certifications: SHRM 2024 (renewing March 2020), Notary Public, Food Protection License, OSHA, TIP (alcohol serving) New York University- NYU Certification in Hospitality and Tourism Industry Essential (Acquiring 2021)

● Active Civic Membership:Board of Directors of GOLES- April 2012; Manhattan Community Board District 3- April 2014

● Computer Skills:POS, Microsoft Word, Adobe, Openoffice, Powerpoint, Excel, and data entry programs, ATS, Print Shop 2 of 2 Resume of Ms. Lisa Burriss

● Payroll/HRIS/ATS:ADP Workday Now, GHire, Greenhouse, icims, HR Jazz, LinkedIn, Nowsta, Paychex, Quickbooks, SpringAhead, Square, Taleo, Workday, Zenefits, ZOHO: (Payroll, Recruit, HR),

● CRM: SLACK, ZOHO, Salesforce, Asana, Zendesk,

● Ophelia Devore Graduate, 1994

2 of 2 Resume of Ms. Lisa Burriss



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