Gladys Nwachukwu
*************@*****.*** Al Falah Street, Abu Dhabi. +971*********
Objectives
To promote and build an eviable career in a multi-dimensional sector, through hard work, excellent performance. transparency, honesty and required standard of technical operational expertise without compromising service or quality. Core Skills
Customer service
Order taking
Delivering under pressure
Exclusive high-end restaurants
Health and safety
Events
Complaint handling
Work Experience
The Uptown Hotel Apartments, Fujairah
Housekeeper March. 2019-April 2020.
Key Achievements
Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds.
Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or “green” cleaning aids.
Implemented new cleaning processes and team strategies, reducing required man hours.
Trained new staff members in all aspects of Housekeeping, ensuring that they meet required Health and Safety standards.
Basheks Hotels, Nigeria
Sales Executive June 2012-January 2019
Memorize restaurant's stock and appropriate entrée pairings, leading to daily higher sales. Gladys Nwachukwu
Write patron's food orders on slips, memorize orders, and manage food resources in a 120+ seat restaurant
Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
Receive in-depth training for proper food handling techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes members
Assist in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices Education
Hotel and Catering Management Certificate - 2012
National Open University, Nigeria
Senior Secondary Certificate- 2005-2010
Ajao Estate Senior Grammer School, Nigeria