Customer Service

CHIGBU FAVOUR IHEOMA

No ** Ikoyi Crescent, Ikoyi, Lagos State

Email: ************@*****.***

OBJECTIVE

To be a team player in meeting effectively and efficiently the goals, aspiration, and need of the organization I will be working in .

PERSONAL INFORMATION

Gender Female

Date of Birth 30th April 1999

Country of Nationality Nigeria

State of Origin Abia

Telephone 081********

Marital Status Single

Religion Christian

EDUCATIONAL INSTITUTION ATTENDED/ QUALIFICATION OBTAINED AND DATE

Universal School of Aviation, Lagos State

Advance Diploma in Airline Ticketing

and Reservation/ Tourism Management (in view)

Universal School of Aviation, Lagos State

Amadeus (in view)

Model Secondary School, Nsukka, Enugu State

O’level,(General Certificate Examination) 2018

Apple Neighbourhood School

First School Leaving Certificate 2011

TICKETING AND RESERVATION COURSES ATTENDED

Airline Geography

Airline Regulation

Airline Fare

The various Travel Document

Travel Agency Service

IATA travel Terminologies

Travel Agency Formation

Salesmanship

The Travel Information Manual

Departure and Arrival procedures

Airline Specific Conditions

Airline Participant in E- Ticket

The concept and Reservation and Types

Global Distribution System (GDS)

Introduction of Amadeus in Electronic Ticketing

General Condition for Amadeus Electronic Ticketing

Amadeus Electronic Ticket History

Amadeus Electronic Ticketing Eligibility Indicator in Availability

Displaying Amadeus Electronic Ticket Records

Reservation Practical (AMADEUS)

Reservation Booking Tools

Encoding and Decoding Cities, Airports, Airline, Aircraft, countries etc.

Displaying Availability and Time Table

Selling an Air Segment

Passenger Name Record (PNR)

Retrieving and Modifying a Passenger Name Record

Pricing an itinerary

Issuing Amadeus Electronic Ticket

Revalidating Amadeus Electronic Ticket

Exchanging and (re- issuing) Amadeus Ticket

Amadeus Electronic Ticket Itinerary Receipt

WORK EXPERIENCE:

Cashier, Trustee supermarket and pharmacy, Lagos Nigeria, 2020

Travel Consultant/ Customer Service, Ashton & Dave Travels and Holidays,Lagos Nigeria, 2019-2020.

Cashier, MerryBelly’s Supermarket, Lagos Nigeria, 2018-2019

Front Desk Officer, Tango Towers, Lagos Nigeria, 2017-2018

Assist. Secretary, Esfredo Chamber, Aba, Abia Nigeria, 2016-2017

LANGUAGE SKILLS:

Igbo - very highly proficient

English - very highly proficient

EXTRA-CURRICULAR ACTIVITIES;

Social Selling

Brand Marketing

Reading

HOBBIES:

Travelling, Swimming, Reading, and Writing.

REFEREES: Available upon request.

Contact this candidate