Manager Customer Care
Resume:
Adeel Hussain Mangi
Objective
I am currently looking for a full time position in an environment that offers a greater challenge,
increased benefits for my family, and the opportunity to help the company advance efficiently and
productively
Education
Shah Abdul Latif University, Khairpur Sindh
MBA (Human Resource Management)
Passed Out (CGPA 3.01)
2016
Higher Education Commission Board
B.com
Passed Out (2nd Division)
2010
Higher Education Commission Board
Shah Abdul Latif University, Khairpur Sindh
Szabist Intermediate College, Larkana Sindh
HSC II
Passed Out (C)
2007
Board of Higher School Certificate in Pre-Engineering Zubaida Fazal Decent High School, Larkana Sindh
SSC II
Passed Out (B)
2005
Board of Secondary School Certificate in Science
[Your Address]
[City, ST ZIP Code]
[Your Phone]
Rizvi Street Tanga Stand Bandar
Road H#1485\86 Block B
Jawed Hussain Mangi Street
Adeel Hussain Mangi House
Larkana Sindh Pakistan
***********@*******.***
Experience
March-28-2019 – Present
Business Development Officer• BDO & Assit Manager
•Nestle Distribution Co Partner Arslan & Brothers Larkana
Develop business and marketing plans in coordination to achieve revenue goals.
Research the market for identifying new business opportunities.
Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
Respond to the client queries regarding the products in a timely fashion.
Develop business proposals for new and existing customers.
Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
Develop strong customer relationships in order to generate high volume of prospective clients.
Manage customer calls and appointments effectively for new opportunities.
Participate in industry forums, client discussions, and conferences as a representative of the organization.
Hire, train and guide the marketing and business development associates.
Answering telephone calls, responding to queries, and replying to emails. Preparing expense reports and office budgets.
Managing office supplies and ordering new supplies as needed. Systematically filing important S.D & Area Research documents. Forwarding all correspondence, such as letters and packages, to staff members. Scheduling meetings and booking.
Hiring maintenance vendors to repair or replace damaged office equipment. Assisting the S.D & Company Authorities of Nestle with job postings and interviews.
Feb- 2017 – Jan- 2018
Branch Manager• Manager Care• Advance Telecomm Warranty Section
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Meet goals and metrics
Manage budget and allocate funds appropriately
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company Apr- 2012 – Jun- 2016
Data Entry Operator• DEO CAMP • Shaheed Benazir Income Support Program
Transfer data from paper formats into database systems
Type in data provided directly from customers or other parties
Create and manage spreadsheets with large numbers of figures
Verify data by comparing it to source documents
Update existing data
Produce reports
Retrieve data as requested
Perform regular backups to ensure data preservation
Sort, organize and store paperwork after entering data Jun- 2010 – Dec- 2012
Customer Care Representative• CCR • Mobilink Pmlcl
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support. Personal Bio Data
Father name : Jawed Hussain Mangi
(Retired from job services by HBL)
Family: (Father Mother 2 Brothers 1 Sister, Wife & 1 Child)
Date of Birth : 15th of Dec 1989
Age : 30 years Old
C.N.I.C# : 42501-3403431-1
Religion : Islam (MUSLIM)
Nationality: Pakistani
Marital Status : Married
Children : One (1)
Domicile / PRC : Larkana Sindh
Permanent Address : House #1485-86 Block (B) Bundar Road Jawed Hussain Mangi Street Adeel Hussain Mangi House Larkana Sindh Pakistan
Contacts : 033******** / 031*-*******
Email : ***********@*******.***
EXTRA COURSES
C.I.T (COMPUTING & INFORMATION TECHNOLOGY) COURSE
Intermediate Course of English Language
(Domino) Grade (A)
SKILLS AND ACTIVITIES
Computer Operating Skills
(Microsoft Office Reading Books & News
Papers using internet hardware and
software average known
watching Talk Shows and
Movies.
LANGUAGES SPEAK READ & WRITE
SINDHI URDU ENGLISH
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