Customer Service
Resume:
+234********** ************@*****.***
*, ******** ***** ******* ***** State, 23, Adeosun street Carwash Egbeda Lagos State.
https://www.linkedin.com/in/akuyoma-thomas-aba1a7136 The Human Resource Manager,
Dear Sir/Madam,
I am writing in regard of your job opening of Customer Service Officer in your organization which is currently being advertised on LinkedIn. As a graduate that also holds a diploma in Customer Service with extensive experience in Customer service, I am highly skilled in customer support,sales and retainment, I would like to work and build with you. The opportunity to join your organisation greatly interests me because I hold a strong value for treating customers as Kings and knowing without customers there is not company or organization. I hold a Higher National Diploma with a G.D.P.A of 3.29 /4
(Upper Credit) in Biochemistry from the Institute of Management and Technology (I.MT) Enugu and also a Diploma in Customer Service.
Throughout my career I have demonstrated the highest levels of service and commitment to the mission of any organization I have worked for. I recently worked as a Customer Service Agent with Opay(PAYCOM) enabling me to sharpen my communication skills and grow in the Customer Service sector efficiently. Prior to that, I worked as a temporary staff at Libi Market as a Telesales representative, there I learned some persuasive and negotiating skills alongside learning how to deal with unsatisfied customers. I have worked as a store manager at Lapeppo Ventures, Opebi where I exhibited leadership qualities in management and motivation of staff, handling of new projects which in turn births baby projects too,training, documentation and customer servicing. I also worked as an assistant manager at Benkol Events, Ikorodu which in turn helped brush up my stock keeping and supervision skills.Alongside these, I have handled projects with the manager which made me see team work on a greater perspective.I was also able to sharpen my communication skills over time, which is important when building professional networks both with colleagues and clients. I therefore welcome the opportunity to work as a Customer Service Officer with our organization in order to implement my skills as well as to ensure continuity of your exceptional service to your customers. I would appreciate an appointment to discuss this opportunity further with you. I can be reached enduring the day on
+234********** and on my LinkedIn page inbox above. Please find enclosed my CV for your consideration. Thank you.
Sincerely,
Thomas Akuyoma
AKUYOMA ODIONYENMA THOMAS
October
2019 -
April 2020
March
2019 -
September
2019
January
2018 -
December
2018
AKUYOMA ODIONYENMA THOMAS
6, Egbeyemi close Ilupeju Lagos State, 23, Adeosun street Carwash Egbeda Lagos State.
+234********** ************@*****.***
https://www.linkedin.com/in/akuyoma-thomas-aba1a7136 Focused and productive individual looking for new challenges in a results-driven environment. Expertise includes:
*Sollid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. *Strong computer skills in a Windows-based environment and proven ability to learn unique software. *Confident and effective communicator who receives excellent customer feedback. *High level of computer knowledge and proven competency in multitasking which enables optimal performance in a challenging environment.
PAYCOM (OPAY) OPEBI IKEJA LAGOS.
CUSTOMER SUPPORT REPRESENTATIVE
DUTIES
Responding quickly to situations.
Taking inbound calls from customers
Chat customers on Instant message (Smart CC) to resolve issues. Managing, manipulating and inputting data to spreadsheet. Dealing politely but friendly with demanding customers. Complying with the data protection act at all times. Escalating financial issues to the appropriate department. Requesting for feedback and ratings from customers. LIBI MARKET ONLINE STORE OJODU BERGER LAGOS.
Telesales Agent
DUTIES
Contact potential and existing customers to inform them about products using scripts. Answer questions about products and the company.
Ask questions to understand customer requirements and close sales. Enter and update customer information in the database. Take and process orders in an accurate manner.
Handle grievances to protect the company's reputation. Go the extra mile to meet sales quota.
LAPEPPO VENTURES OPEBI IKEJA LAGOS.
MANAGER
DUTIES
Access and identify new opportunities for growth in current and prospective markets. Establish company's goals and objectives.
Recruit and train new employees.
Perform regular employee evaluations to determine areas of improvement. Making sure the company has sufficient resources such as personal, material and equipment.
Ensure all company activities adhere to legal guidelines and policies. Assess overall company's performance.
OBJECTIVE
EXPERIENCE
February
2017 -
November
2017
2020
2014
2004
BENKOL EVENTS IKORODU LAGOS.
ASSISTANT MANAGER
DUTIES
Working closely with the manager to lead staff.
Ensuring product quantity and availability.
Hiring, training and developing new employees.
Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Ensuring a consistent standard of customer service. Taking disciplinary action when necessary.
Supporting manager as needed.
ALISON
DIPLOMA IN CUSTOMER SERVICE
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT) ENUGU. HIGHER NATIONAL DIPLOMA IN BIOCHEMISTRY
Upper Credit division of 3.29
Global Excellent comprehensive College, Ipaja. Lagos S.S.C.E (W.AEC)
Ms office suite
PowerPoint
Excel
Customer Service
Adaptivity
Creative thinking
Communication
Smart CC
Keyboarding
Team player
*Promotion as a team leader following outstanding performance and leadership qualities.
* Best performance for two months consecutively.
* Company record breaker for exceeding daily targets. Available on Request
EDUCATION
SKILLS
ACHIEVEMENTS
REFERENCE
Contact this candidate