Sales Representative Manager

Gary A. Sica, Jr.

**** ******** ****** ****, ** *3549

813-***-**** (c)

************@*****.***

EDUCATION University of Central Florida Orlando, FL Graduated: 1996

Bachelor of Science in Business Administration

St. Petersburg Junior College Clearwater, FL

Associates of Arts in General Studies

EXPERIENCE

J3 Technologies: Solutions Consultant February 2020 - Present

Business to Business Sales

Customer Engagement

Solutions Selling

WOW! Business Account Executive May 2018 – November 2019

Door to Door Business Sales

Customer Engagement

Frontier Communications (Formerly Verizon Communications) May 2008 – April 2018

Frontier Communications (April 2016 – April 2018)

Verizon Communications (January 2014 – March 2016) Tampa, FL

Lead and Business Sales Representative (BSBC)

Door to Door Business Sales

Acting Supervisor with 13 direct reports

One of two selected from pool of fifty as Lead Representative for BSBC.

Provide daily support for up to forty on-line contact sales and billing representatives.

Provide daily support with sales and billing inquiries for up to twenty outside sales representatives.

Manage incoming billing and toll inquiry calls.

Handle complex billing questions while promoting a defined set of products and services.

Effectively handle irate customers in various situations.

Receive, review, interpret and resolve discrepancies on contact forms from on-line sales representatives.

Enter and proof network and special services orders.

Process database requirements.

Enter and complete non-regulated orders for equipment sales.

Finalize, complete, and distribute required documentation; meet customer and company deadlines.

Error correction on orders.

FL Business War Room

Business Sales Representative (BSBC) (May 2008 - December 2013)

Customer service, sales and billing for Florida, Texas and California.

Initiate and receive orders from business customers, enter orders.

Interact with Verizon business customers, handle customer complaints and repair problems.

Interface with various departments.

Perform other related duties as required.

Receive inbound business customer requests for services.

Recommend solutions and sell appropriate services to match customer needs.

Quote rates/prices/make appropriate sales attempts.

Enter service orders on-line with the customer.

Excellent sales and customer service skills.

Recipient of the Sunshine Award.

Top seller of DTV and Fios TV in the Tampa BSBC.

Five consecutive years finished top five in sales.

Won Presidents Club trip to Atlantis for sales and billing 2010.

Achieved multitude of prizes and awards (televisions, iPads and Wii for Direct TV sales.)

Liberty Community Mortgage, Palm Harbor, FL August 2005 - November 2007

Operations Manager

Responsible to review and pay bills on a monthly basis including payroll and payroll taxes

Balanced all books (operation and escrow account reconciliation).

Managed employee efficiencies (time management, computer skills, etc.).

Partnered with various lenders, banks and private individuals for loan closings.

Trained and managed seven employees.

Maintain a positive working relationship with clients throughout the entire loan process.

Peoples Bank / Synovus Mortgage, Palm Harbor, FL October 2001 – December 2004

Assistant VP Lending Manager

Interviewed all high-profile customers of the bank to make sure their mortgage needs were met.

Weekly meeting with President of the bank to review budget and goals.

Monthly meeting with all Officers on monetary production.

Partnered with various lenders and banks through loan closing.

Effectively manage day-to-day activities of the office.

Prepare documentation for audits.

Manage four loan officers/employees that increased overall revenue for the bank 33%.

Merged with Synovus Mortgage in 3/04.

Southern Mortgage Corporation, Palm Harbor, FL January 1999 - September 2001

Operations Manager

Interviewing prospective loan applicants.

Gathering all documents for mortgage application creation.

Maintain a positive working relationship with clients throughout the entire loan process.

Worked hands on with banks and lenders to get mortgage loans completed

Accurately prepare all documentation necessary for closing.

Effectively manage day-to-day activities of the office including four employees

Responsible to review and pay bills on a monthly basis including payroll and payroll taxes

QUALIFICATIONS

Ability to set priorities, organize and delegate.

Able to motivate others and work in a team environment.

Excellent communication and interpersonal skills.

Extensive experience utilizing many computer software programs.

Creative, dedicated and a quick learner.

SKILLS

Windows / Word / Excel / Power Point / Outlook / COA / NOCV / IVAPP / Workflow / SuiteCX / DPI / SIMPL / Skype / Salesforce / Xactly / Concur /

Google Suite / Pipedrive /

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