Waitress/Barista
Resume:
CURRICULUM VITEA
SHU ELIENE BIH
Mobile Number; +971*********
Email *********@*****.***
Nationality – Cameroonian (West Africa)
Gender –Female Visa Status – VISIT VISA
Languages Spoken – English, French
POSITION APPLYING: HELPER,WAITER, BARISTA
A trustworthy and reliable individual who is able to provide 100% customer service, team work, multi-task, handle pressure, and most importantly provide customer assistance at all times with infectious enthusiasm in an inspirational style. I have used my extensive experience of customer service to develop superb organizational, problem solving and informative skills. I am an exceptional person who can explore new territories and push existing limits with two languages. I am currently looking for a suitable opportunity with your company that will not only challenge me professionally but also allow me to develop my knowledge and potential further.
CORE COMPETENCIES
Customer Engagement – Relationship Management – I am known to maintain a long term relation with my external customers & to delight them, internal relationship management within any company is extremely important. I excel in this to excellent limits.
Customer Service – I have always maintained high standards of service levels to all my customers since I thoroughly believe in a long term relationship professionally
Time Management – Managing a team of employees makes me proficient on my time management thereby setting an example within the organization & relevant teams
Multi Tasking – Given a high pressure job, I can easily handle more than one task at a time without any display of frustration to my seniors.
WORK EXPERIENCES:
MAWA RESTAURANT (BAMENDA)POSITION: WAITER,CASHIER, TEAM LEADER December 2016 TO January 2018
DUTIES AND RESPONSIBILITIES.
Attending to customers upon entrance to the restaurant.
Presenting menus, serving and helping customers select food/beverages.
Preparing restaurant tables with special attention to sanitation and order.
Take/serve orders and answer questions or make recommendations for other products.
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payments.
Promote dedication from customers
Do cashiering collect money give balance and tally all sales at the end of the shift.
Do the cleaning of the shop and all areas to make all areas look perfectly clean for customers.
Make calls to customers and ensures they get appropriate information about our products
Controls the team and ensure the refilling team does all the refilling when the products are sold
Check mails and reply to mails and product that sale well to push for more sales
Does stock control and ensures all the requested pullout and deliveries are appropriate
Ensuring that the team is in good spirit and do consoling when a team member
LINAS ICE CREAM AND BAKERY CENTER BAMENDA.( CAMEROON) POSITION: SALES, CASHIER, WAITER(September 2014 –October2016)
DUTIES AND RESPONSIBILITIES
Attending to customers upon entrance to the restaurant
I do cashiering collect money give balance and tally all sales at the end of the shift.
Do the cleaning of the shop and all areas to make all areas look perfectly clean for customers.
Make calls to customers and ensures they get appropriate information about our products
Controls the team and ensure the refilling team does all the refilling when the products are sold
Check mails and reply to mails and product that sale well to push for more sales
Does stock control and ensures all the requested pullout and deliveries are appropriate
Ensuring that the team is in good spirit and do consoling when a team members.
Presenting menus, serving and helping customers select food/beverages.
Preparing restaurant tables with special attention to sanitation and order.
Take/serve orders and answer questions or make recommendations for other products.
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payments.
Promote dedication from customers
Managing cash and payment systems in accordance with company policies
NESTOR TEA AND COFFEE, BAMENDA(CAMEROON)
POSITION: WAITER, SALES, CASHIER(July 2012-August 2014)Duties and Responsibilities.
Attending to customers upon entrance to the restaurant.
Presenting menus, serving and helping customers select food/beverages.
Preparing restaurant tables with special attention to sanitation and order.
Take/serve orders and answer questions or make recommendations for other products.
Collaborate with other restaurant servers and kitchen/bar staff
Make calls to customers and ensures they get appropriate information about our products
Controls the team and ensure the refilling team does all the refilling when the products are sold
Check mails and reply to mails and product that sale well to push for more sales
Does stock control and ensures all the requested pullout and deliveries are appropriate
Ensuring that the team is in good spirit and do consoling when a team member
Deal with complaints or problems with a positive attitude
Issue bills and accept payments.
.EDUCATIONAL BACKGROUND
October 2011-October 2017: University of BUEA CAMEROON
Bachelor’s degree in EconomicsAnd Business Management.
September 2019-August 2011: Our Lady Of Lords High School Cameroon
GCE Advanced Level Certificate
IT SKILLS
Basic Computer Training PCDI Cameroon
Good at MS-Word, Power Point, Excel and Adobe PageMaker, publisher, internet, web designing,
HOBBIES
, music, Travelling, Learning other cultures and Lifestyles.
Contact this candidate