Office Assistant

SUMAIRA KIBRIA *** Silverthorne Crescent Mississauga, Ontario L5R 1W1

Phone: 647-***-****

E mail: ********@*******.***

Objective:

Dedicated and motivated Human Resources Management Professional with extensive experience. Efficiently communicate and responded to inquiries related to worker’s compensation, employment insurance claims and general benefits question. Enthusiastically manage HR activities including analyzing jobs, planning labor needs selecting, orienting and training employees these responsibilities are done with fair treatment; appraising performance, ensuring compliance with human rights, health and safely and other legislation affecting the workplace.

Skills:

• Manage hiring process and trained entry –level employees

• Designs the hosted oriented programs at different levels

• Accurately verified all salary increases while maintaining confidentiality

• Counseling and disciplining staff and staff motivational activities

• Strategically building good employee and labor relations

• Strong interpersonal, organizational, multi-tasking and time management skills

• Detailed oriented and honest person

PROFESSIONAL EXPERIENCE

2010 Airport Rehabilitation center, Mississauga, Ontario Present

Accounting /Receptionist

• Prepare patient’s rehabilitation schedule as per doctor’s recommendation

• Prepare patient’s rehabilitation treatment invoices using Universal Scheduler

• Communicate regularly with insurance companies

• Review daily, weekly and monthly management reports

• Strategic implementation for collections from multi-health and auto insurance companies

• Working on HCAI protocols and software

2009 National Fire Equipment Ltd, Concord, Ontario (Co-op Program)

Human Resources Assistant

• Identified training needs analysis using task analysis for the new hires and performance analysis for current employees with less than 1% turnover

• Negotiated settlements of appeals and disputes and co-ordinate termination of employment process

• Updated system ( HRIS ) with employee changes ensuring accurate history data

• Maintained short term and long term disability cases and the return to work program and WSIB claims process

• Understand and maintained HR concepts and government legislation such as Employment Standard Act

• Recorded and prepared minutes of meetings for group benefits plan

2008 Oxford Legal Services Inc, Brampton, Ontario

Client Care/Office Administration

• Trained in Real Estate Services, performed searches and registered documents in Teraview for clients

• Assisted clients in achieving their financial goals by offering them products that best fit their requirement

• Prepared KYC (know your client), switch and purchase forms

• Satisfied customers and 100% clients retention

2007 Holt Renfrew, Toronto, Ontario

Office Administration

• Accurately separated GST and PST(tax) from FedEx invoices of 400 pages and prepared them for accounting department weekly

• Verified receiving and shipping documents in accordance with established procedures and schedules using computerized system

• Operate effectively by keeping company’s vision and values in mind

EDUCATION

2008 Certified Human Resources professional (Honors) Humber College, Toronto

1995 Bachelor of Arts, Economics

PROFESSIONAL DEVELOPMENT

Present Currently working towards HRPAO designation

2008 Workers Health and Safety Centre Level 1 Provincial

2007 Microsoft Office: Word and Excel, PowerPoint and Outlook

2007 Information Technology Training Program

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