Customer Care Sales

PACIFIQUE AKIMANA

**********@*****.*** - +971********* – Abu Dhabi, UAE

PERSONAL DETAILS

NATIONALITY: RWANDESE

DATE OF BIRTH: 26/09/1991

GENDER: FEMALE, SINGLE

VISA STATUS: VISIT VISA

PASSPORT: PC 347181

LANGUAGE: ENGLISH [can speak and write]

POSITION: WAITRESS & HOSTESS

CAREER OBJECTIVE

Top performing customer care server with 7 strong proficiency in Hospitality Industry, experienced in providing Genuine customer service and relations in classic Hotel, Restaurants and Coffee shops. Was a hand Held a task of working hard to look after what make customers stay, feel enjoyed and satisfies their needs and desires

I would like to request the opportunity to use my high level of communication technology skills and experience in the work place to provide exceptional customer service in F&B Dept. as waitress position. CORE COMPETENCIES

Work well in team oriented setting

Responsible, efficient and flexible

Excellent guest relation skills

Good judgment and problems solving skills

Excellent communication and presentation skills

Commitment to clients service

competitive intelligence

Hard worker, quick learner and ability to assume responsibility

Skilled at interacting with diverse customers both internal and external

Consultative sales

Competent at managing responsibilities in a multifaceted work environment

Ability to elicit confidence and built rapport

Always punctual, time management, honesty and integrity. PROFESSIONAL EXPERIENCE

2017 –2019

WAITRESS, UMUT TURKISH CAFÉ RESTAURANT

greeting and welcoming the guests politely

present the menu and take the guests’ orders and punch in computer system 2

making the alternatives in time of taking the customers’ orders

pay attention to the guests’ orders while you’re taking the exceptional orders i.e. allergies

serving the food dishes to the guests’ tables and make certain that is what guests’ ordered

keep following guests’ orders and serve the food and beverages according to the guests’ expectations

Preparing, cleaning the working place and set up the tables i.e. napkins, cutleries, glasses, side dish-plates…

2013 – 2015

WAITRESS & SALES PERSON, RZ MANNA CAFÉ AND BAKERY

Listen guests’ orders careful and repeat the orders before you leave the table

Present some special days menu when appropriate and convince the guests to try them

Approaching the guests’ tables by asking how is everything and ensure that they got what were expected

Followed all safety and sanitation policies of serving food and beverages

Got knowledgeable to all menu items, their garnished contents and preparation method and be able to relay that information to the guests in concise way

Escorting guests by helping them to have seats according to their wishes

Cleaning tables properly when guests finish to eat and reset up the tables as well as guests leave

EDUCATION DETAILS

2009-2011

HIGH SCHOOL CERTIFICATE (LEVER A2), SCHOOL OF TOURISM AND HOTEL MANAGEMENT

About Coursework, I got high grade in Marketing, customer care service and tourism JULY-MAY 2013-2014

CERTIFICATE, TRAVEL OPERATIONS

ADDITIONAL SKILLS

High level customer relation proficiency

High skilled in sales and marketing through

market service and company products

Knowledge of giving whole company

information according to the customer

expectations

Knowledge related to the tourism guiding,

briefing and debriefing

Microsoft office (word, excel and power

point)

Contact this candidate