Kehinde Adigun

** ********* ****** ***** *****

Lagos Mainland Lagos state Nigeria

Phone 234-****-*** 978, 234 803-***-****.

E-mail: ade78t@r.postjobfree.com

Place of birth: Lagos Island.

State: Lagos State Nigeria.

MULIT-TASK IT SERVICE OPERATION SUPPORT ENGINEER: IT MANAGER

System/Network Support End User Support/Training /LAN Troubleshooting Wide Area Network Support Technical Sale Support Engineer.

●CCNA,CompTIA A+ certified professional, ITIL v3 and with five (7) years working experiences in area System/Network Support, IT Helpdesk/End User Support experience.

●Providing L1/L2/L3 Support in web application, software, hardware, and client/server and networking technical support.

●Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

●Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

KEY SKILLS

●Technical Troubleshooting

●Hardware Configurations

●Offshore Team Collaboration

●Microsoft windows OS

●Microsoft Office Suite

●G-Suite office

●Software Installs

●LAN Connectivity

●Problem Diagnosis

●Technical Sale Support (Retail)

●Phone & Online Support

●Client/Server Models

●Preventive Maintenance

●IT Project Management

●User Training/Support

●Complaint Handling

●Technical Troubleshooting

TECHNOLOGY PROFICIENCIES

IT HelpDesk Tools/call-Tracking: HEAT, Remedy Manage Engine, Borger, Dame Ware and Vector etc.

Browsers: Internet Explorer, Firefox, Chrome, Safari, Sea-Monkey Navigator.

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems, SOPHOSfirewall,NetWare Servers, Citrix Routing Capabilities, Equal cost multi path routing; Policy based routing, MRTG, PRTG, Open NMS, Chillispot, NetCrunch, Cisco Router/Cisco Switch Install/Configure and Cisco Softphone etc.

Program Language : C+, .net,HTML, XTML and Python etc.

Windows Server / Desktop Support

●Proactively monitored customer trouble tickets.

●Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.

●Escalated tickets as needed.

●Ability to deal with clients and business partners to understand their needs and work accordingly

●Skilled in analysis of computer system and recommending effective solutions for enhancement

●Demonstrated ability in designing specifications of the required hardware and software solutions

●Ability to work concurrently on multiple projects and plan accordingly.

Networking: Monitoring Tools such as Cacti, Zabbix, Nagios,

●Network processing, centralized and distributive network connection

●Installing, configuring administering and maintenance network technologies devices (server, router and switches)

●Ample knowledge in Microsoft windows Server\Linux Server (TCP/IP,DHCP,DNS ) etc.

●Advanced knowledge in SNMP and other network management protocols/systems

●Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting.

●Well understanding of Bridging and switching concepts and LAN technologies

●Identifies, diagnoses, and resolves network problems

●Create and maintain comprehensive documentation for all implemented networks

PROFESSIONAL EXPERIENCE

Freelance IT Infrastructure Support

InHouse Technology Limited (June 2019 till Date).

Achievement

●Ensure effective control of the service providers for managed services as per defined SLAs

●Service Management for WAN / MAN (SNX) & Internet Service providers

●Extended network on both Local Area Network etc

●Providing Technical Support L1/L2/L3 on System and Network.

(IT Support/Quality Assurance Manager)TCF Micro-Finance Bank Limited(March 2017 To April 2019)

Osborneikoyi Lagos.

●Project supervising and monitoring (integration of the USSD code to telco’s and implementation of TCF Mobile application.

●Most importantly, following the procedure completely which automatically ensures the quality of the product.

●Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

●Providing L1/L2/L3 technical support on Bank Software/application such; Core banking application BankOne, TCF mobile app, TCF Mobile teller app, NIP daily.

●Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations. Delegate tasks and set deadlines

(Team Lead Regional IT Service/Operation Support) Date Dec 2016 to Feb 2017

STERLING BANK FCT ABUJA

Achievement

●Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

●Providing L1/L2 technical support on Core Banking application such; T24, paydirectetc.

●Installing /configure office 365,skpe Business administration.

●Administer branch servers, desktop computers, printers, routers, switches, firewalls, and phones, personal digital assistants, Smartphone’s, software deployment, security updates and patches.

●Assign configuration of authentication and authorization of directory services.

●Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

●Maintain System Security. (CISCO SECURITY NAC).

IT Technical Support August 2015 to Nov 2016

(Tranter IT Infrastructure Services Limited) Regional IT Support (South Bank) Heritage Banking Company Limited Port Heat-Court Rivers State Nigeria

Achievement

●Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

●Providing 1 level technical support on core Bank application such; finacle 10, paydirect etc.

●Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrade.

●Administer servers, desktop computers, printers, routers, switches, firewalls, and phones, personal digital assistants, Smartphone’s, software deployment, security updates and patches.

●Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.

●Setup branch network in Delta/Bayelsa State.

●Supervising and commissioning of ATM Point at Glue club Rivers State

IT Support Help Desk, June 2012 TO July 2015

(Tranter IT Infrastructure Services Limited) Regional IT Rep FCMB (Kaduna South) Kaduna State Nigeria

Achievement

●Routinely exceed call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes – well below 7-minute goal.

●Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

●Migration of finbank system to firstcitygroup domain and later to fcmb.com

●Providing 1 level technical support on Bank Software/application such; finacle 7.0.6, 7.0.7, 7.0.8, Sign-cap, pay-direct.

●Setup Use’s account on both mobile phone/ computer system and email (Microsoft Window operating system)

●Maintenance of information Technology devices.

●Backup and recovery system administration.

Professional Training:- Microsoft Certified: Azure Administrator Associate (in-view)

EDUCATION & CREDENTIALS DATES

ST JOHN PRIMARY SCHOOL ARALOYA LAGOS ISLAND LAGOS 1984 TO 1991(FSLC)

HOPE HIGH SCHOOL LAGOS ISLAND LAGOS 1992 TO 1998 (SSCE)

GCE 2000

UNIVERSITY OF ILORIN KWARA STATE 2000 TO 2006 (BSC IN COMPUTER SCIENCE (2.1)

ITIL v3 2012

CompTIA A +, 2003

CCNA 2012

Diploma in ManagementOf Information Management f(Alison 2016)

Diploma in Project Management IT (Alison 2016)

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