ANGELA EISWERTH

** ******* ****** • CARTERSVILLE, GA 30120 • 770-***-**** • ade72m@r.postjobfree.com

PROFESSIONAL SUMMARY

CORPORATE HEALTHCARE TRAINER leveraging extensive experience in staff development, team building, strategic planning, and project management to devise and institute training programs that bolster nation- wide performance and improve profitability. Dynamic and energetic problem solver utilizing troubleshooting and multitasking abilities to swiftly identify and rectify organizational issues, enhancing operations. Well-organized and passionate team player constantly providing assistance and coaching for personnel, deploying interpersonal communication skills to foster robust relationships and stimulate employee development. AREAS OF EXPERTISE

ü Training & Development

ü Strategic Planning

ü Operations Management

ü Team Building

ü Mentoring & Coaching

ü Process Improvement

ü System Implementation

ü Project Management

ü Dental Operations

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Great Expressions Dental Centers – Roswell, GA 2007 – Present National Trainer 2013 – Present

• Spearheaded the implementation of onboarding and orientation classes, constructing comprehensive courses that safeguarded a smooth acclimation for new hires and improved performance of offices across the country.

• Delivered mentoring and coaching for individual employees, deploying interpersonal communication skills to create a positive environment, build trust, foster career growth, and cultivate professional development.

• Revamped numerous offices by creating action plans, instituting process improvements, and conveying staffing recommendations, ensuring adherence to best practices to bolster performance.

• Created interactive courses for the Learning Management System (LMS), devising curricula that honed the skills of admin and clinical team members and stimulated continuous improvement.

• Developed and implemented a “Train the Trainer” program, selecting qualified individuals and instructing in training methodologies to support hands-on field coaching that bolstered office operations.

• Operated as the subject matter expert (SME) for various dental software and systems, providing guidance to personnel regarding standard operating procedures (SOPs) to answer questions. Area Operations Manager Practice Administrator 2007 – 2013

• Orchestrated operations management for up to 16 locations with $36M in revenue by managing P&L, developing relationships with clinicians, organizing staff training, and streamlining workflows, sustaining a 22% EBITDA that strengthened revenue streams while maintaining quality patient care.

• Overhauled dental practice, discerning areas of improvement and devising operations enhancements that rectified issues and aligned the office with productivity and quality standards to earn a promotion.

• Revamped locations by mentoring and coaching staff in operational best practices, instituting team building events that improved personnel morale, increased performance, and secured employee satisfaction.

• Spearheaded project management for the implementation of a practice management software across 39 locations, guiding cross-functional teams to ensure a rollout that met critical deadlines and fulfilled organizational needs. Gilreath & Gilreath Family Cosmetic Dentistry – Marietta, GA 1996 – 2007 Office Manager

• Conducted office management with a staff of 12 employees by leading marketing, networking, hiring, accounting, and training to maintain efficient daily operations and high-quality customer service. EDUCATION Progress towards Associate of Arts (AA): Miami Dade College CERTIFICATION Certificate, Medical Office Management: National School of Health PROFICIENCIES Microsoft Office Electronic Record Systems (EHR) Eaglesoft Learning Management Systems (LMS) Dental Vision Trinity

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