Medical Health
Resume:
Cynthia Harris-Stokes
Augusta, Georgia
********@***.***
Profile
Diligent, detail-oriented Health Information worker knowledgeable of all office functions, with a solid background in the healthcare field. Energetic, outgoing, self-motivated with leadership skills. Excels in multi-tasking in a fast-paced environment, completing assignments within time constraints, superior telephone, organizational skills, operational planning, customer service, and Computer skills with proficiency in IDX, MS Word, Excel, Outlook and Power point, Electronic Medical Records, McKesson, Cerner, HPF/HPP, HMS, Rev Cycle, Cerner HIM, Security, 3M/360, Citrix and Epic. Build and maintain solutions Key performance metrics configuration and testing
Education
Bachelors of Science Degree in Health Administration
Associate of Arts Degree in Health Administration
Augusta Technical College, Relevant Courses: Computer Applications, Medical Terminology, Coding, Anatomy & Physiology
Paine College: Core Curriculum
Academy of Richmond County High School: High School Diploma
Employment
Augusta University
Systems Analyst
4/2019 - Present
Assists in supporting and optimizing of Cerner software applications
Build, test, implementation, and support of multiple Cerner Millennium and non-Millennium ancillary applications
Support Cerner HIM, EMR, Rev Cycle, 3M, Content 360 DQR and Nuance
Participates in the Planning, Implementing of Software Projects for upgrades.
Contribute to the designs, Build, Validating and Testing phase
After Hours Assistance
Work with Subject Matter Expertise
Validate and test any new changes/upgrades
Responsible for continued support of the Cerner Software post go live
Promote a conductive atmosphere while meeting goals, and deadlines
Workflow Design and Build of Solutions
Collaborates with Project Manager
Troubleshoot System Issues and provide a Resolution
Build a relationship with Clinical Leadership/Team Members
Development and Validation of Test Planning and Test Scripts
Communicates with end users on regular basis
Train, Mentor, and Develop end user expertise on Cerner Solutions
System review of Quality Measures/Analysis
Presented Knowledge Transfer to Team
A Liaison/Representative for Clinical and Core Teams
Performs all duties in accordance to State and Federal guidelines and standards
Cerner Corporation
Application Consultant
4/2017 – 4/2019
Build, test, implementation, and support of multiple Cerner Millennium and non-Millennium ancillary applications
Consult with clients, Strategists, and Knowledge Leaders on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
Complete client-specific design, configuration and troubleshooting within appropriate tools and develop and execute test plan and test script execution and note changes in end user functionality.
Outline information for change requests and notify clients
Identify and escalate issues to solution and engagement leadership
Leverage internal and external resources to deliver problem identification and resolution.
Support Cerner EMR applications, Rev Cycle, 3M/360, Coding and Deficiency’s ePrescribe/Nominate and Approve
Performs all duties in accordance to State and Federal guidelines and standards
Trinity Hospital of Augusta
Health Information Management
HPF Imaging Coordinator/Interim Director
09/2010 – 10/2016
Assist and support HIM Director and Serve as Leadership
Coordinates daily operations of the Health Information Management
Supports Hospital Directors and Employees daily to provide timely and quality services
Supports implementation, installation, testing and upgrades for EHR, dictation/transcription, abstracting, and coding
Responsible for oversight of the computer applications and education
Assist with the departmental budget and expenses
Responsible for Medical Record Utilization Review
Monitor all departmental key metrics Quality and Revenue Cycle
Supports the delivery of healthcare information technology for operational and clinical needs
Monitor and Analyze Medical Records for deficiencies and meaningful use
Coordinates all education for Physicians and staff with computer application system meaningful use training including orientation
Collaborate with physicians for timely medical record completion and resolves deficiencies
Support medical staff, patients and families
Performs all duties in accordance to State and Federal guidelines and standards
University Health Care System
Patient Index Coordinator {Part-time}
10/2011 – 11/2013
Prepare Birth Certificates for Newborns
Interview Mothers of Newborn
Enter information into the State of Georgia VEIS
Notarize Parental Acknowledgements
Prepare confirmation letters and packages
Update names in Epic
Verification of patient information in Epic
Deliver birth packages to patients before discharge
Provide quality and timely customer service
MCG Health, INC
Health Information Management Service
QC Lead Tech
06/2000 - 09/2010
Lead Person over staff of 20 employees
Support Supervisor with daily operations
Supports implementation, installation, testing and upgrades for EHR
Quality control and validation; inpatient and outpatient EHR
Problem- Solve Documentation of patient EHR
Support Process Improvement through training and testing
Monitors prepping, scanning and QC medical records for correction
Work problem documents from Cerbatch
Compiles and records medical charts, reports, and correspondence, using computer applications
Facilitates communication between staff and managers by providing an observation on production status
Assists with competency tests, follow-ups, training and reviews
Correspond with supervisors and managers to ensure that work is prioritized and completed in a timely manner
Handle faxed documentation through computer services to prepare for validation
Assist upper management and physicians when needed
Complete Release of Information request when needed
Performs all duties in accordance to State and Federal guidelines and standards
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