Engineer Software

Kyle Diablo

***** **** ****** *., ********, WA **373 **********@*******.*** 206-***-****

Software Engineer

C# and Java Testing Debugging

Career Summary

Highly experienced and dedicated Software Engineer offering progressive expertise in programming with C# and Java. Solid working knowledge of software engineering methodology, object-oriented design, multi- threaded programming, GUI design, and operating systems. Proven abilities in testing and debugging software that interfaces with hardware, paired with in-depth skills in creating customer-facing documentation for software projects. Decisive, solutions-focused, and results-oriented leader possessing an in-depth ability to work across divisional and departmental lines in managing issues with competing priorities. Core Competencies

GUI Design

Operating Systems

Software Development

Object-Oriented Design

Multi-Threaded Programming

Team Leadership & Development

Software Engineering Methodology

Continuous Process Improvements

Specialized Training & Certifications

Green River Community College - Pearson Vue Testing Facility (Kent, WA), 09/2019 CompTIA A+

Technical Proficiency

C# / .NET; SQL Server; Windows Server Administration; ASP .NET MVC; Java; Git; Linux Server Administration.

Professional Experience

Hostwinds (Tukwila, WA) 01/2019 – Present

Tier 2 Technical Support Help Desk

Demonstrates solid abilities in troubleshooting complex issues on Linux and Windows cloud based servers. Consistently resolves technical support tickets for issues such as hardware failures, operating system errors, and application errors.

Credited with achieving a 98% client satisfaction rating for troubleshooting assistance. Notable Project) Network Monitoring Service- Windows Server 2008, 2012, 2016: Successfully created an ultra-lightweight network monitoring tool for Windows servers designed with small virtual machines in mind, allowing for an aggregate count of monthly bandwidth usage. Self-Employed (Puyallup, WA) 09/2018 – 01/2019

Software Developer

Displayed in-depth skills in developing, testing, and implementing innovative software programs for local businesses.

Provided optimal assessment and recommendations for software improvements designed to ensure strong functionality and optimization.

Recognized with consistently achieving a 9.5 net promoter score. Kyle Diablo

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LNC Childcare Ministries (Auburn, WA) 11/2017 – 09/2018 Front Office Manager / IT Support

Provided broad support to senior leadership in all areas of operations and HR with an emphasis on hiring, payroll, and disciplinary actions.

Credited with in-depth skills in determining the scope of educational program offerings while preparing drafts of program schedules and descriptions to accurately estimate staffing and facility requirements. Recognized with exceptional abilities in monitoring students’ progress with a focus on providing students and teachers with optimal assistance in resolving issues. Successfully moved all child data from paper records to a secure database via creating GUI for office staff designed to efficiently pull child information, resulting in eliminating hours of searches on a weekly basis. Notable Project) Childcare Emergency Notification System: Created an emergency notification system for a local childcare facility designed to allow the office manager to quickly notify parents and staff of emergency closures and other situations via SMS. Utilized Windows forms, Twilio, and a MySQL database server to create a strong, scalable, and lightweight system. Sprague Pest Solutions (Seattle, WA) 10/2015 – 10/2017 Pest Management Expert

Provided optimal consultation with clients in matters of best pest management solutions with a focus on developing and implementing solutions over the course of agreed upon time spans. Successfully developed and implemented an innovative Android application designed to prevent injuries during heat remediation treatments, resulting in significantly reducing heat-related injuries to zero after roll-out of application to employee devices.

Advanced Education

Western Governors University – BAS, 06/2019 – Present Computer Science and Software Development with C# and Java Renton Technical College (Renton, WA), 01/2017 – 03/2019 Associate of Applied Science – GPA: 3.58 (Graduated with Honors)

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