Customer Service Assistant

RASHEETH BABU.M

Mobile :+919*********

Email: ************@*****.***

Linkedin : linkedin.com/in/rasheeth-mk-ab71391ab

Skype : rasheeth.b2

Professional Summary :

A total of 05 years and11 months of experience in Customer service field in banking & Business Process Outsourcing (BPO) industry with the giant companies like Wipro & HSBC in Chennai - India.Throughout these years, I have helped managements to add value to the shareholders and customers of the organization by striving to help achieve the organization’s strategic goals by implementing and maintaining effective and efficient processes at all level of management.

Professional Experience :

Designation : Assistant Manager - Complaints Team.

Duration : 05th February 2015 - 25th July 2018.

Organization : HSBC Electronic Data Processing India Pvt Ltd, Chennai-600096.

Responsibilities :

Handling customer inquiries, complaints, calm and angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Giving customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.

Achievements :

1.Extraordinary performer award for Quarter 1- 2016.

2.Extraordinary performer award for Quarter 3 -2016

Designation : Senior Associate.

Duration : 04th July 2012 - 03rd February 2015.

Organization : Wipro BPO Private Limited - Chennai - 600119

Responsibilities :

Taking new claims.

Taking care of customer queries with relates to their health insurance policies.

Communicating with insurance companies and/or prior authorization requests.

Monitoring the progress of a claim

Accessing databases and information systems to obtain details.

Advising policy holders regarding their cover.

Achievements :

Recognized in Rewards & Recognition as the best team leader for handling the team of 15 members in the absence of Team Lead.

Best performance award for the quarter 1 & 2 -2013.

I have trained a team consist of 10 new joiners, which consist of both process and personal training, the training was completed in the assigned duration

Academic Qualification :

Degree : Masters Of Arts (MA)

Major : Economics

Percentage : 74 %

Institution : The New College, Chennai-600014.

Languages Known :

Tamil & English.

Passport Details :

Passport Number : L4323040

Place of issue : Chennai

Date of issue : 07/10/2013

Date of expiry :06/10/2023

Personal Qualities :

1.Exceptional motivational and leadership skills.

2.Excellent communication skills in written and verbal both.

3.Remarkable patience with reliability and responsibility.

4.Ability to make a strong and healthy relation among the employees.

Personal Details :

Date of birth : 29 January 1987

Father Name : Mustafa Khan

Marital Status : Single

Religion : Islam

Address for Communication : No 9, Sri Prasanna Keerthi Nilayam,Sri Sakthi Nagar, Aladu road, Ponneri-601204, Thiruvallur District.

Contact this candidate