Sandy, Utah *****
Phone 801-***-****
E-mail *********@****.***
Peggy Anne frazier
Training Services & Technical Support Director
**** ** ******* *********** *********, LLC Sandy, Utah
Create training division and manage fifteen to twenty staff including trainers, support specialists and an administrative assistant. Coordinate training development, scheduling classroom and onsite training.
Sell, develop and conduct open seminar training events quarterly with approximately 20+ attendees from various companies throughout the United States and out-lying countries.
Conduct in-house classroom training events for clients and co-workers.
Write documentation for 4 software products illustrating abilities and step-by-step procedures for customer training.
Travel extensively to train companies on managing and maintaining asset management maintenance software. Software subjects include setting up the database with assets, scheduled maintenance, inventory management, purchase orders, and employee management which included training and skills.
Assist help desk staff with software or hardware issues and training needs.
Software Trainer & Help Desk Specialist
2003 to 2006 Alsco, Inc. Salt Lake City, Utah
Travel throughout the United States training entire branch staff on new software. Including office manager month-end functions, balancing, profit and loss, accounts receivable, accounts payable, account maintenance, time and attendance, commissions.
Develop and perform I.T. staff training.
Create documentation on the new software abilities and procedures.
Assist branch staff and help desk staff troubleshooting software and hardware problems.
Office Assistant
2002 to 2003 W.E.C.C. Salt Lake City, Utah
Create documentation on office procedures and legalities.
Maintain board membership database.
Product Administrator
1997 to 2001 Swanson Health Products Fargo, North Dakota
Create and manage product database on 4,000+ vitamin supplement ingredients.
Maintain testing and quality control processes.
Assist in new item review and approval.
Assist with product shows.
Office Manager & Human Resources Administrator
1990 to 1997 Food Services of America Fargo, North Dakota
Create employee database on 160+ employees, maintain policies and procedures documents.
Implement workplace safety program with Workers Compensation.
Manage Customer Service Department. Interview and train staff. Conduct performance reviews.
Train sales staff on software throughout United States. Travel for Corporate office in Seattle.
Manage implementation and production of 3-day food show at the Fargo Dome and assist other branch food shows.
Assist Presidents and Vice Presidents in and outside of branch.
Prepare annual awards program and company events.
2001 University of Mary Fargo, North Dakota
Business Management
Accounting
Human Resources
1986-1992 NDSU Fargo, North Dakota
Business Management
Human Resources
Ethics
Time Management
Awards Employee of the Year, Food Services of America
Impact Associate of the Year, ManagerPlus Solutions, LLC
References Brandie Llewelyn, manager ALSCO 801-***-****
Christina Fullbright, coworker ManagerPlus 208-***-****