Customer service trainer

RESUME

ADDRESS e-mail CONTACT NO.

Rajarhat Narayanpur, ****************@*****.*** +91-974*******

Dist-North 24 pgs., /829-***-****

P S - Airport,

Kolkata-700136.

NAME: Soumen Saha

Designation: Customer service Trainer

OBJECTIVE

To build a successful career in the challenging environment of an organization that would utilize my inherent skills to contribute towards the growth of the organization.

PROFESSIONAL EXPERIENCE:

ORGANISATION :KOCHAR INFOTECH PVT LTD

DESIGNATION : TECHNICAL SUPPORT EXECUTIVE

DURATION OF EXPERIENCE : SIXTEEN MONTHS (2011-2013)

My responsibility here : Technical Support Specialists provide timely and accurate troubleshooting for hardware and software issues. resolve, and maintain both hardware and software for networks, email, desktops, and telecommunications. Technical Support Specialists interact with end-users via phone, email, or messaging to help resolve their technical issues.

ORGANISATION : IBM INDIA

DESIGNATION : PRACTITIONER

DURATION OF EXPERIENCE : TWENTYFOUR MONTHS (2013-2015)

My responsibility here : This is a outbound customer care, we all are calling to customer and ask them, would you like to exchange your old car or new car. If customer would you like to interest to exchange, then create lead on the call and forward to dealer showroom. Also post selling feedback called also important that’s why we do it also.

ORGANISATION : PAYTM

DESIGNATION : Operation Executive

DURATION OF EXPERIENCE : ONE YEAR (2015-2016)

My responsibility here : online service provide to the consumer,

ORGANISATION : SPIKTEL TECHNOLOGIES PVT LTD

DESIGNATION : BPO & SOFTSKILL TRAINER

DURATION OF EXPERIENCE : (May-2017---2018-Nov)

My responsibility here : - Training plan

- 1.Timing of different training sessions

- 2.Choosing the relevant training methods

- 3.Preparing the training materials.

-4. Conducting training sessions and

- .Evaluating the post training session

Methodical and well-planned

- 1.Highly knowledgeable and competent enough

- Possess relevant industry experience.

- 2.Good in communication/presentation and

-. Be practical enough to make the overall training session fruitful to the trainees.

Give appropriate breaks to refresh

- 1.Use both audio-visual aids as and when necessary

- 2.Keep avoiding mono dialogue session; make the session highly interactive

- 3.Include management games like ice breakers etc. to energize the whole team

- 4.Introduce different learning principles like showing live industry examples and case study analysis

ORGANISATION : ORION Edutech PVT LTD

DESIGNATION : TELECOM & SOFTSKILL TRAINER

DURATION OF EXPERIENCE : THIRTEEN MONTHS (Dec-2018-Till working)

My responsibility here : The primary focus of the telecom Trainer is to oversee BPO trainees’ development and education at all training levels, through their involvement in teaching, training, evaluation and supervision.

EDUCATIONAL QUALIFICATION

EXAM PASSED

BOARD/UNIVERSITY

YEAR OF PASSING

MADHYAMIK

W.B.B.S.E.

2008

H S

W.B.C.H.S.E.

2010

GRADUATION

W.B.S.U

2013

COMPUTERKNOWLEDGE

BASIC COMPUTER APPLICATION.(MS-OFFICE),EXCEL& Tally 7.2, word, power point.

INTERESTS & HOBBIES

Listening Songs.playing football.

PERSONAL DETAILS

FATHER’S NAME : Swapan Saha.

GENDER : Male

DATE OF BIRTH : 10.07.1991.

MARITAL STATUS : Unmarried.

Declaration

I hereby declare that all the information given herein is true to the best of my knowledge and belief.

Date: Signature

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