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Special Education Customer Service

Location:
Virginia Beach, VA
Posted:
August 08, 2020

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Resume:

Crystal Thompson

**** ****** **, #***

Virginia Beach, VA 23455 United States ( Relocating to AZ)

Mobile: 253-***-****

Email: ade6mz@r.postjobfree.com

Work Experience:

COTF (Commander Operational Test & Evaluation Force)

7970 Diven Street

Norfolk, VA 23505

01/2020 - Present

Hours per week: 40

Financial Management Analyst

-Serve as a financial program and budget analyst for military missions/operational /testing programs.

-Review, analyze, edit, and consolidate budget execution and submission data for a $25M Reimbursable Budget.

-Provide financial/budget execution guidance and technical assistance to program and functional program managers, section heads, resources, and senior Navy leadership.

-Furnish accounting and budget reports, reconciliation accounting, audits, and other financial information, reflecting the connection between accounting, budgeting, manpower, operations and other management data.

-Allocate $25M in funding to individual external and internal military organizations/functional areas based on an analysis of activity budget estimates, historical expenditures, projected workload, and approved funding.

Supervisor: Dawn Tincler (Contact me first)

CIBH - City of Chesapeake (As of 1/6/2020 I transitioned from being a full-time employee to becoming an independent contractor/employee for CIBH while maintaining a full-time position with COTF as a Financial Management Analyst).

224 Great Bridge Blvd

Chesapeake, VA 23325 United States

03/2019 – Present

Hours per week: 40

Forensic Grant Fiscal Agent & Data Manager Admin.

- My job duties includes accounts payable/receiving, reconciliation accounting, HIPPA/Grant compliance & records tracking, budget administration, data collection, funding reimbursement and reporting for 4 regional city partners.

- My responsibilities also include tracking the funding/budget compliance of the forensic case managers and 4 city partners/CSBs (Norfolk, Portsmouth, Hampton/Newport News, and Chesapeake) to ensure the grant policy and regulations are being maintained for a total of $2,000,000.

- I receive and process requests for reimbursement (invoices) from 4 regional Community Service Boards (CSBs) to include coding and entry into PeopleSoft Accounting Software.

-Train all new Forensic Discharge Case Managers regarding company compliance, data reporting, state regulations, client reimbursement policies, and grant funding.

- Track, process payments, and budget employees salary for 4 regional cities partnering with the HRRJ grant.

- Coordinate and compile statistical and narrative data into reports to be submitted to our Grantor at the state level.

- Submit quarterly request to the Grantor for funding drawdown.

- I attend monthly meets with HRRJ (Hampton Roads Regional Jail) participating partners to present and report on administrative and programmatic updates.

- I assist with policy and procedure preparation and submissions to the state board.

- I track grant metrics and reporting data for 4 regional jails and CSBs within the Hampton Roads region.

- I assist the CIBH Forensic Services Supervisor for the smooth execution of the Grant funding.

Supervisor: Lisa Vanlandingham

Okay to contact this Supervisor: Yes

Ashford University

7360 S. Kyrene Rd

Tempe, AZ 85283 United States

01/2018 - 12/2018

Hours per week: 40

Military Matriculation & Admissions Coordinator

* As a former active duty military spouse, you will see breaks in my resume.

- Responsible for determining eligibility into undergraduate and graduate level degree programs.

- Responsible for validating, enrolling, scheduling and provisionally admitting active duty members, veterans, and military dependent students into their respective degree programs, who are applying to Ashford University for the first time, as well as Ashford University's alumni graduate student population.

- Responsible for validating and enrolling active duty military students from the Go Army Education and Department of Defense populations into their respective degree programs.

- Responsible for coordinating, reviewing, and evaluating transfer credits to determine applicability to Ashford University programs for prospective active duty military, veterans and military dependent students who may be considering applying to Ashford University.

- Responsible for maintenance and verification of all of the military students records, transcripts, transfer documents, military documentation and veterans educational benefits/documents.

- Responsible for monitoring eligibility and approval of TA for active duty students.

- Responsible for receiving and responding to phone calls received into the Registrar Office from all students and other departments within the university.

- Maintained a working knowledge of Federal, State and Institutional Policies governing all programs

- Provided excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls

- Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.

- Knowledge of VA programs and regulations.

- Excellent customer service skills--Verbal communication, phone skills, listening, informing, and customer focus

Supervisor: Alexa Dunne 877-***-**** 20511)

Okay to contact this Supervisor: Contact me first

Macy's Distribution Center (Seasonal)

16575 W Commerce Dr.

Goodyear, AZ 85338 United States

08/2017 - 01/2018

Hours per week: 40

Finance/ HR Staffing Operations Specialist (Seasonal Position)

•Utilized reports to manage HR staffing requirements to advise managers on status of requirements and monitor staffing sourcing strategies to ensure timely response.

•Documented, monitored all employee hours, time-off, corrections and, reported issues and tracked staffing through to completion while ensuring a high level of internal customer satisfaction.

•Monitored performance, payroll/time, and expense entry and HR time compliance tracking.

•Maintained and update daily staffing activity and performance reports.

•Provided constant interaction via email and phone with client, managers, supervisors, contract personnel and other partners.

•Assisted with worker assignment management (cost center changes) to improve data payroll and staffing integrity

•Ensured that all necessary paperwork is completed and collected prior to changes in employees’ assignments.

•Assisted and monitored time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines.

•Logged, corrected, and tracked all of the employees time punches to ensure correct pay amount was distributed.

•I tracked time/payroll for all department using KRONOS finance/ HR payroll tracking systems during peak season (3000+ employees).

Supervisor: Erica Wilson 623-***-****)

Okay to contact this Supervisor: Contact me first

PHP Foundation/501(c)3 Non-Profit

6404 E. McKinley

Tacoma, WA 98404 United States

05/2008 - 03/2015

Hours per week: 25

Instructor/ Outreach Teen & Youth Groups Coordinator

•I Coordinated teen/young adults outreach programs and events. I provided assistance and support for annual events such as "food give-a-ways" and "back-to-school" outreach for which we provided book bags and school supplies to communities of high risk/ low-income families.

•I coordinated and marketed retreats, conferences, talent shows, theater and arts programs to reach youths of all ages.

•I networked with other local non-profit organizations and resources to provide free food and clothing to homeless women, men and children.

•I coordinated, trained and instructed high school students in classroom setting, by providing services and assistance to help further the students need of college education, career guidance, ASVAB tutoring, or additional employment assistance.

Supervisor: Ina Battle/ Cofounder 253-***-****)

Okay to contact this Supervisor: Yes, contact me first.

State Farm Pacific Northwest Zone

1000 Wilmington Drive

DuPont, WA 98327 United States

08/2008 - 05/2010

Hours per week: 40

Insurance Policy Underwriter Asst.

•I am responsible for underwriting/issuing recreational vehicles, atv's, motor homes, private passenger vehicle applications/policies,

•Organized and collected auto data for 6 states in the Pacific NW Division in order to underwrite applications and policies for our zone (Case Management Experience)

•Ensured required forms are completed and policies are issued to the insured person

•Updated policies within state laws

•Responsible for entering application data, processing monies via check, credit card or money order in the company data management systems (RHUMBA) using a range of advanced processing software, I transmit and receive electronic mail (email), spreadsheets, graphics and calendars.

•Provided a high level of oral and written communication to the sales agent by phone, email, fax or snail mail on a daily basis

•A major part of my work is spent operating a computer, answering incoming/outgoing phone calls, issuing policies and agreements, going over laws, regulations while enforcing the utmost privacy and confidentiality

•I prepared legal polcies/documents, typed 45 wpm, copied, faxed, maintained case files using a tracking system, spreadsheets, calendars, Microsoft Windows/Word/ Word Perfect, Outlook, Excel, and Excent.

Supervisor: Doug Austin 253-***-****)

Okay to contact this Supervisor: Yes, contact me first.

Yokosuka Middle School

Yokosuka Middle School

Yokosuka, Kanagawa Japan

08/2005 - 05/2008

Hours per week: 30

Assessor Tech /Academic Testing – Special Education Records Specialist

•Responsible for Organizing and maintaining assessment files, special education documents and student files beginning with assessment planning through the eligibility process for all 5 local schools in the Yokosuka, Japan area.

•Developed and maintained the assessment data tracking system sheet status through the assessment process

•Communicated with the Assessor, CSC Chair Person and Case Manager to notify them of the suspense dates when each phase of the process is completed.

•I was the Liaison person for the outside agencies such as Yokosuka Naval Hospital and EDIS (Educational and Developmental Intervention Services)

•Responsible for entering assessment data into school level data management systems (EXCENT) using a range of advanced processing software, transmit and receive electronic mail, spreadsheets, graphics and calendars.

•Coordinated and scheduled staff and parent meetings, updated annual/triennial reviews from incoming IEP's (Individualized Education Program).

•90 percent of my work is spent operating a computer, maintaining the school databases for the special education department using spreadsheets, calendars, Microsoft Windows/Word/ Word Perfect, Outlook, Excel, Excent software.

•On a daily basis I received/answered all incoming phone calls and visitors from students, staff and parents. I am the one that answered routine inquires for the special education department.

•Used advanced program functions to perform such operations as updating, revising, searching and retrieving data for reports.

•Worked independently as a office admin. assistant using judgment to answer recurring questions, resolve problems, and manage confidential personal student .

•On a daily basis I receive/answer all incoming phone calls and visitors from students, staff and parents.

Supervisor: Barbara Boese (011***********)

Okay to contact this Supervisor: Yes

Nextel Communications/TeleTech Call Center

1400 N.E. McWilliams Rd

Bremerton, WA 98311 United States

08/2001 - 02/2004

Hours per week: 40

Corporate Accounts Lead/Trainer

•Trained new CSR's at the Bremerton, WA and Hollywood, CA campus call centers.

•Team leader/trainer for multiple departments. To include corporate, government, and technical support.

•Dept. Team leader/Trainer for 30 Customer Service Reps, ensuring excellent customer service.

•Provided information to customers concerning their cellular and web based activations, trouble shooting, financial inquiries concerning their account, received payments and updated delinquent accounts due to billing errors, also logged, tracked and corrected payment disputes via online.

•Self-motivated and used sound judgment in accordance with established objectives, goals, and procedures pertaining to the company.

•Resolved questions/ problems for customer service representatives regarding client procedures and system usage.

•Monitored customer service agents ensuring all quality guidelines and expectations are being met consistently and accurately for all inbound calls.

•Responsible for taking escalated calls from customer service representatives ensuring one call resolution for external customer complaints.

•Communicated out bound calls to internal client facilities to resolve external customer complaints.

•Stayed current on service features and system enhancements through formal and ongoing training.

•Produced escalation reports for concerns that required management resolution.

•Filled out daily side-by-side monitoring sheets.

Supervisor: Welborn Jenkins 360-***-****)

Okay to contact this Supervisor: Yes

Education:

Brandman University Lacey, WA United States

Master's Degree 10/2016

GPA: 3.55 of a maximum 4.0

Credits Earned: 48 Semester hours

Major: MBA Masters of Business Administration Honors: Cum Laude

Relevant Certifications:

Certifications: Executive Certificate in Public and Nonprofit Leadership

Brandman University Lacey, WA United States

Bachelor's Degree 06/2013

GPA: 3.4 of a maximum 4.0

Credits Earned: 130 Semester hours

Major: Bachelors of Arts, Organizational Leadership

Pierce College Ft. Lewis Campus, WA United States

Associate's Degree 03/2012

GPA: 3.2 of a maximum 4.0

Credits Earned: 100 Quarter hours

Major: Associate of Arts AA DTA General Studies

Sullivan High School Chicago, IL United States

High School or equivalent 06/1990

Major: general Minor: general



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