Customer Service (Phone Support or Chat Support)

CHARMAINE A. BALOGBOG

***-** ****** **. ********* Cebu City 6000 092******** *********@*****.***

SKILLS SUMMARY

•Talented clients relation manager

•Good attention to detail and accuracy skills

•Skilled in call center operations

•Strong problem solving aptitude

•Ability to take initiative and work independently with minimal supervision in a structured environment

•Excellent verbal, written and interpersonal communication skills

•Strong organizational, multitasking and prioritizing skills

EDUCATION

•Secondary: University of the Visayas (UV main)

S.Y: 2000 - 2004

•Tertiary:University of San Carlos (USC-TC) BSIT – BACHELOR OF SCIENCE IN INFORMATION AND TECHNOLOGY UNDERGRADUATE

S.Y: 2005 – 2007

EXPERIENCE

QUALFON PHILIPPINES INC.

•CUSTOMER SERVICE / OCTOBER 2009

•TECHNICAL SUPPORT / MAY 2010

•DIRECT SALES AND REFUND SUPPORT / OCTOBER 2010

•EXECUTIVE RESOLUTIONS MANAGERS / FEBRUARY 2011

•PORTABILITY SUPPORT OFFLINE TEAM / MARCH 2016

•PORT CHAT SUPPORT / JANUARY 2018

EXPERIENCE

Eperformax

CUSTOMER SERVICE EBAY SELLING DEPARTMENT / FEBRUARY 2019

CHARACTER REFERENCE

Joanne Sue Valle Shemida A. Garces Reahr Laine Yase

Contact no: 090******** Contact no: 097******** Contact no: 090********

Role: Shift Manger Role: Subject Matter Expert Role: Subject Matter Expert

Company: Qualfon Philippines Inc. Company: Telstra International Philippines Inc Company: Intuit-DIY Convergys

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