Customer support, software support

RESUME

Personal Details:

Name:

Virashree Bhushan Dedgaonkar

Gender:

Female

Date of Birth:

**/**/****

Email id:

***********@*****.***

Permanent Address:

Kedari Nagar, Lane no.2, Wanawadi.

Pune-411040

Contact Details:

91+866*******, 91+808*******

Executive Summary:

Worked in Heera Software Pvt. Ltd. As Software Support Executive. Had experience of 5 years.

Worked in Varad IT Solutions Pvt. Ltd. For 5 months.

Hand-on experience in Software Support.

Working experience of 5 years in Software Support Department. Given support through emails, remote access and voice calls.

Branch:

Information technology Engineering

Education Qualification

Course

Institute/College/

School

University/Board

Percentage

Year of Passing

BE IV yr

M.M.C.O.E

Pune University

62.33

2009-2010

BE III yr

M.M.C.O.E

Pune University

51.06

2008-2009

BE II yr

M.M.C.O.E

Pune University

49.20

2007-2008

BE I yr

M.M.C.O.E

Pune University

49.07

2006-2007

H.S.C.

Laxmanrao Apte Jr College

H.S.C

63.50

2005-2006

S.S.C.

Laxmanrao Apte Prashala

S.S.C

69.60

2003-2004

Aggregate:

Aggregate in BE till: 52.91%

Technical Skills:

Operating Systems:

Windows 10, Windows 98/2000/XP

Databases:

SQL Server, Oracle (SQL,PL/SQL)

Tools

MS Office, MS Outlook, Powerpoint, Excel, etc.

Participation and Extra Curricular:

Finalist in national event of project competition in Cummins College .

Project Experience:

Name: Red Bull India Pvt. Ltd.

Description: Our client Red Bull India Pvt. Ltd are across the India. There were Distributors who were using our software for billing purpose. They can sale their products to their Customers and make bill entry in software. They also take reports related to customer details, billing details and can take print outs too.

Technologies: VB.NET, SQL Server

Team size – 4

Responsibilities:

1.Giving support to customer’s queries through emails, remote access and voice calls.

2.Attending calls, emails from customer side and resolving customer’s issues or queries regarding software usage.

3.Keeping record of client's issues and creating tickets in system.

4.Upgrading software at client’s end remotely.

5.Software Installation and software training at client end remotely.

6.Testing software as per requirement document.

7.Testing new modules of software as well.

Working Period: January 2012 To July 2017

Declaration: I hereby declare that the information furnished is true to the best of my knowledge.

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