Salesforce Business Analyst

PATRICK J. MCWADE

732-***-**** *********@*****.*** Brooklyn, NY - 11211

BUSINESS ANALYSIS, OPERATIONS, AND INTELLIGENCE PROFESSIONAL IT SERVICE MANAGEMENT BUSINESS INTELLIGENCE PROJECT MANAGEMENT & REPORTING TEAM COLLABORATION Performance-driven, analytical, and process-focused, Business Analysis and Operations Professional with transferable experience in performing user acceptance testing; developing effective project plans; updating, implementing, and maintaining system procedures; and working on Salesforce implementation projects from concept-to-completion. Possesses a proven track record in utilizing project management best practices, tools, and methodologies, while managing the application support function and ensuring effective team communications to process critical requests in a timely and professional manner. Support overall project objectives through an analytical capacity to transform data into business intelligence via proficiently utilizing Microsoft Excel and PowerPoint to present reports in support of business decision-making Pursue organizational alignment with values, mission, and vision through cross-functional coordination, project management, business analysis, interpersonal communications, and problem-solving skills Handle intellectual challenges and actively participate in collaborative brainstorming sessions to share ideas and cultivate strategies for new initiatives that maximize organizational performance EDUCATION QUALIFICATIONS & CERTIFICATIONS

SAINT JOSEPH’S UNIVERSITY - PHILADELPHIA, PA MAY 2013

BACHELOR OF SCIENCE (B.S.) BUSINESS ADMINISTRATION CONCENTRATION: BUSINESS INTELLIGENCE CERTIFICATION: COMPUTER FORENSICS & DIGITAL INVESTIGATIONS CHAMPLAIN COLLEGE MAY 2014 ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT FOUNDATION CERTIFICATE IN BUSINESS ANALYSIS WORK EXPERIENCE

SALESFORCE BUSINESS ANALYST WEITZ & LUXENBERG, P.C. NEW YORK, NY MAY 2018–JULY 2020 Executes a multifaceted role within an all-encompassing position, handling day-to-day responsibilities with precision and accuracy, evaluating complex business processes and anticipating requirements, while uncovering areas for improvement and developing/implementing solutions. Gains advanced knowledge of Salesforce and database management best practices while creating an array of reports across multiple applications to identify discrepancies for the front-end of the business and databases. Leads ongoing reviews of business processes along with developing optimization strategies.

Delivers impactful and engaging presentations to share ideas, concepts, and findings while communicating with developers, users, and management to align processes and procedures with business best practices

Strategically collaborates with several third-party application companies from product research-to-implementation while creating and maintaining document versioning across all processes

Achieved multi-day increase in retainer conversion rate through text message implementation and DocuSign, coupled with developing project plans and conducting Quality Assurance tests to efficiently streamline project rollouts

Proactively manages multiple projects and initiatives simultaneously, while utilizing prioritization capabilities to complete all requirements on time, with precision, and in alignment with specifications

Optimizes people, processes, and technology aspects by leveraging innovation through managing databases, software development, and reporting tools, along with creating business process documentation

Performs detailed requirements analysis, document processes, and complete user acceptance testing (UAT) PROJECT MANAGEMENT/OPERATIONS (PMO) CONSULTANT FDM GROUP NEW YORK, NY JUNE 2016–MARCH 2018 Operated as an integral member of the Application Support Analyst Program for the International Professional Services Company while acquiring in-depth insights regarding SQL, UNIX, Excel, ITIL, and Business Analysis. Involved in documentation services for client applications, facilitating insights and analytics on-demand to prioritize enhancements, manage projects, and implement changes to internal systems which impacted a range of organizational employees.

Delivered IT consultation for FinTech organization while prioritizing tasks and managing projects with excellence

Completed 12-week intensive training academy and earned a reputation as a self-directed professional with superior problem solving and communication capabilities PATRICK J. MCWADE 732-***-**** *********@*****.*** WORK EXPERIENCE CONTINUED…

SERVICE CATALOG ANALYST (CONSULTANT) BANK OF AMERICA HOPEWELL, NJ NOVEMBER 2016–NOVEMBER 2017 Steered technology support for rolling out and managing the MyTechnology Portal BoA’s internal marketplace for employees to purchase hardware and software technology. Addressed inquiries of the business operations group, ensuring availability, responsiveness, deployment, and effective utilization of applications, incident tracking, and application support.

Coached, guided, and mentored users on new application features and functionality; crafted help manuals for new and existing programs, while resolving application related business user requests

Maintained in-depth knowledge of technology-focused business operations and ensured MyTechnology portal items were accurately displayed, including descriptions, images, and keywords

Collaborated with product managers to implement and update required changes and oversaw incident ticket queue for the portal ensuring timely resolutions

Performed extensive testing regarding all facets of the website to facilitate high-quality problem resolutions

Entrusted to review all end-user feedback and coordinated changes in alignment with portal requirements ONLINE SALES MANAGER AND FLOOR MANAGER WINE OUTLET MANASQUAN, NJ SEPTEMBER 2013–JUNE 2016

Cultivated new business development initiatives, which resulted in an expanded customer base and contributed to the implementation of strategic planning initiatives and promotional strategies

Managed online sales division and created promotional email campaigns for products, while identifying growth opportunities by discovering unique ways of engaging target consumers and promoting product awareness

Ensured effective online marketing while engaging new and existing customers; liaised with sales representatives and the creative department to drive strategic, revenue-generating initiatives

Administered daily team management for employees to properly handle incoming merchandise and store layout in alignment with business processes including gross profits, profit margins, and mark-ups

Overcame changes in distributor pricing through strategic floor planning, increased communications with sales personnel, and provided insights into market conditions, competitive placement, and pricing & promotional activities TECHNOLOGY PROFICIENCY

MS OFFICE SUITE: POWERPOINT, EXCEL, WORD, OUTLOOK SALESFORCE LITIFY COGNOS BI SOFTWARE JMP SOFTWARE SQL

UNIX REMEDY SOFTWARE BMC MYIT SERVICE BROKER WIS AND MEDLIT JIRA SOFTWARE NINTEX DOCGEN

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