Office Executive
Resume:
Mandy Leaver
Tel: 402-***-**** email: *********@***.***
Objective:
A position allowing me to maintain and improve upon my skills that were achieved while working at American Express Travel.
Work Experience:
Travel Consultant – Virtual Omaha, Nebraska Feb. 2013 – Present BCD Travel
- Servicing the Deloitte and Touche Account working with the partners on the Executive level.
- Handling complex International and domestic reservations including car, hotels, limos, upgrades, etc.
- Very demanding and face paced environment
- Complemented constantly with my knowledge and patients
- Admins will email directly for complex reservations
- Always working overtime when needed
- Apollo experience
- Low AHT and good monitoring scores
- Adapt well to change and always with a positive attitude
-
Travel Consultant – Omaha, Nebraska May 2004 – September 2005 American Express Travel
- Servicing multi-accounts including the International Desk
- 1996 Pacesetter Award
- Positive attitude, team player, adaptable to change.
- Follow the Blue Box values
- Awarded Rings
- Helped other offices when needed: during conversion, short staffed, etc.
- Looked upon as a leader
- High call volume with low AHT
- Qualified to handle many different tasks within the office
- Help package tickets
Travel Consultant – Omaha, Nebraska September 1992 - March 2000 American Express Travel
- Servicing multi-accounts including the International Desk
- 1996 Pacesetter Award
- Positive attitude, team player, adaptable to change.
- Follow the Blue Box values
- Awarded Rings
- Helped other offices when needed: during conversion, short staffed, etc.
- Looked upon as a leader
- High call volume with low AHT
- Qualified to handle many different tasks within the office
- Help package tickets
Travel Consultant – Omaha, Nebraska September1989 - November 1991 Travel Services Corporation
- Serviced the Union Pacific Account
- Quality Assurance desk
- Domestic and International Calls
- Looked upon as a leader
Travel Consultant – Boston, Massachusetts August 1987 - August 1989 American Express Travel
- Serviced multi-accounts
- Packaged and delivered tickets
- Quality Assurance desk
Education:
• Travel Education Center – Boston, Massachusetts June 1986 - December 1986
• Parkersburg High School – Parkersburg, West Virginia Graduated 1986
Contact this candidate