Technical Support
Resume:
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Daryl Galla
Technical Advisor (7 months)
CONCENTRIX
+63-947******* *****.***@*****.*** Marikina City, National Capital Reg Experience
Dec 2019 - Jun 2020
(7 months)
Technical Advisor
CONCENTRIX National Capital Reg, Philippines
Industry Call Center / IT-Enabled Services / BPO
Specialization Technical Support for Web Hosting
Role Others
Position Level 1-4 Years Experienced Employee
Maintaining current hosting environment in Linux environment. Providing support for customer hosting specific issues including debugging customer sites to aid in
problem resolution as well as customer initial setup of sites. Ensuring website is secured.
Setup and deployment of new hosting servers.
Maintaining a highly available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new
additions.
Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
Ensuring customer data is protected.
Troubleshooting advanced customer networking; connectivity issues; quality of service and customer facing email issues.
Assisting in maintaining internal corporate systems including corporate email, messaging, websites,
SQL Servers, Sharepoint farm, and call center phone system. Maintaining monitoring system to detect faults or resource outages for all systems. Jun 2018 - Sep 2019
(1 year 4 months)
Technical Support / Implementations Advisor
RingCentral Philippines
Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee
Supports VOIP technology and networking hardware and software Concern. Troubleshoot and repair RingCentral's solutions.
Understand network architecture required to support RingCentral's VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions - phone, chat, screen sharing & email.
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Jun 2015 - Jun 2018
(3 years 1 month)
Sales & Technical Consultant
Sutherland Global Services Philippines, Inc. Philippines Industry Call Center / IT-Enabled Services / BPO
Specialization IT/Computer - Software
Role Others
Position Level 1-4 Years Experienced Employee
Determining a client's needs and whether the products being considered are suitable Decide whether the software or hardware needs adapting to meet the client's needs Answering any technical questions, the client might have Performing remote troubleshooting through diagnostic techniques and pertinent questions. Presenting your findings to a senior technical team to act on, and then to the client Meeting sales targets set by managers and contributing to team targets Apr 2014 - May 2015
(1 year 2 months)
TSR / CSR
Transcom
Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee
Talking clients through a series of actions, over the telephone to help set up systems or resolve issues.
Following diagrams and written instructions to repair a fault or set up a system. Setting up new users' accounts and profiles and dealing with password issues. Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, & Phone.
Redirect problems to appropriate resource.
Assigning jobs to field service technicians and engineers if customer's issue cannot be resolved remotely.
Process payments or any billing concerns.
Receive inquiry calls from customers.
Record, encode and update databases from the information that the customer gives. Educates callers on client processes whenever necessary. Mar 2013 - Mar 2014
(1 year 1 month)
CCS
IBM
Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Receive inquiry calls from customers.
Review customers’ complaints and search for possible solutions. Record, encode and update databases from the information that the customer gives. Educates callers on client processes whenever necessary. Transform service inquiries into enhanced customer relationships. Process payments or any billing concerns.
Education
1997 AMA CLC
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Vocational Diploma / Short Course Certificate in Computer Science/Information Technology Philippines
2010 Holy Angels Institute of Practical Nursing
Vocational Diploma / Short Course Certificate in Nursing Philippines Major Practical Nursing
About Me
Gender Female
Age 43 years
Address 17 Jade St., Concepcion Subd. Concepcion Uno, 1807, Marikina City, National Capital Reg, Philippines
Nationality Philippines
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