Teacher Office

MELANIE REYES-CUASAY

***-* *.*. ****** St. Bagumbayan Taguig Metro Manila

Mobile No.: 091********

E-mail address: *************@*****.***

OBJECTIVE

To obtain a position that will fully utilize the skills and knowledge I have gained from my work experiences and educational background which will constantly provide opportunities for my personal growth and professional advancement.

QUALIFICATIONS

Highly competitive, self-starter who is organized, disciplined and goal-oriented.

Good communication skills demonstrated by ability to work with people of diverse backgrounds.

Computer literate (MS office, Word, Excel, PowerPoint, Internet)

EDUCATIONAL BACKGROUND

AB ENGLISH

CAP College Foundation, Inc.

The Distance Learning Alternative System

July 2012 - Up to Present

DIPLOMA IN COMPUTER STUDIES

Informatics Computer Institute

2004 - 2006

BUSINESS ADMINISTRATION

Pasig Catholic College

Pasig City

1999 to 2000

PROGRAMMING IN BUSINESS STUDIES

Systems Technology Institute

1997-1998

WORK HISTORY

ADP PHILS. August 2019 - Present

Operations Analyst

Job Descriptions:

Conducts interview via phone for clients in the US.

Administrative works: ordering background check and drug screen, scheduling interview with the hiring managers.

CAPITAL ONE May 2017 – June 2019

Senior Operations Specialist

Job Descriptions:

Took inbound calls for general inquiries, disputes and fraud concerns.

TELUS INTERNATIONAL PHILS. September 05, 2011 – May 25, 2013

Technical Support Representative

Job Descriptions:

Provides technical and customer support for inbound calls.

DUZON E & H January 5, 2010 - May 4, 2011

Teacher Management Coordinator

Job Descriptions:

Prepares documents for teacher management and HR use.

Secretarial and clerical works.

Coordinates with the teachers, supervisors, managers, and HR.

Monitors teacher attendance.

SPARK MARKETING & RESEARCH SERVICES, INC May 2006 to December 2009

Quality Assurance Officer

Job Descriptions:

Monitors the calls made by agents ensuring that quality required is met

Supervise agents call

Prepares reports for management reference

Works as an outbound agent for a year and a half

PERSONAL DATA

Sex : Female

Citizenship : Filipino

Birth date : June 22, 1980

Language Spoken : English & Tagalog

CHARACTER REFERENCES WILL BE FURNISHED UPON REQUEST.

MELANIE REYES-CUASAY

Applicant

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