Cecilia Cerdan Serrano
Bur Dubai, Dubai, UAE
Contact Number: +971*********
E-mail: *****************@*****.***
CAREER OBJECTIVE:
To continuously strive for a higher achievement in life. Seeking to be a part of a dynamic organization where I can enhance and share what I have learned professionally from my experiences.
SKILLS & PROFICIENCY:
Good team player and self-starter and able to perform tasks under minimal supervision
Dedicated and focus: prioritizes and completes multiple tasks and follows through to achieve project goals.
Self-motivated professional, capable of building positive relationship with clients, colleagues at all organizational levels.
Fast-learner, passionate, flexible, hardworking, and trustworthy
Excellent verbal and written communication skills
Knowledgeable in MS office application such as Word and Excel.
PROFESSIONAL WORK EXPERIENCES:
Sales Executive
Arcova
Dubai UAE
December 2018- January 2020
Welcome and engage in conversation with customers, help them as needed
Recommend and select products for customers based on their individual needs
Maintain a working knowledge of the company's various products and services
Describe products and explain their benefits and uses to potential customers
Maintain customer satisfaction through superior service
Keep shelves fully stocked with merchandise
Sales Consultant
American Vintage Bais Fashion Retail LLC
Dubai UAE
July 2017- December 2018
Greet and welcome customers who comes in the store
Promote products to the customers
Communicate and assist the customers while they are shopping
Manage the cash register for cash and card payments
Manage the weekly inventory of the store
Assist in visual merchandising
Receive and arrange delivery of the store
Head Cashier
Spinneys Dubai LLC
Dubai UAE
April 2011 – March 2017
Operate cash till for all types of payment including cash, foreign currency, credit cards, vouchers and coupons.
Create daily sales report and daily deposit to the bank.
Analyze market potential of the store
Handled voids, returns, cash in/out, coupon sales
Designate duties to the cashier unit daily and decide on extent of daily workload.
Ensure that the checkout section is overly and seure.
Provide rapid response to customer complaints and acknowledging them professionally.
Saleslady/ Cashier
Lulu Hypermarket
Dubai UAE
October 2003 – September 2005
Provide outstanding customer service to all customers
Assist in processing and replenishing merchandise
Monitor floor stock for product availability
Participate in year-end inventory and cycle counts
Sales Associate
Cinderella Boutique
Makati Philippines
November 2000 – July 2003
Greet and welcome the customer upon arriving in the store
Assist the customer by providing them product expertise to enhance their shopping experience
Provide excellent customer service to all types of customer
EDUCATIONAL BACKGROUND:
Health Institute Assistant (Paramedic)
Asian Institute of Paramedic Foundation
June 1997
TRAININGS / SEMINARS ATTENDED:
Customer Relation Enhancement Workshop
Spinneys DUBAI UAE
Food Safety
May 2009