Sales Customer Service
Resume:
THOKOZANI NJABULO MKHIZE
SALES AND MARKETING APPLICATION
PROFILE
I am an outbound call centre Manager seeking an opportunity to use my sales.customer service and management skills to improve customer satisfaction for the company
I am looking for a position where I can integrate strategies to develop and expand sales and customer service in call centre.retail and internal sales
CONTACT
PHONE:
ZOOM MEETING:
*******.************@*****.***
EMAIL:
*******.************@*****.***
ADDRESS:
DURBAN 4001
PINETOWN
ST WENDOLINS LOCATION
HOBBIES
READING
BROWSING OVER INTERNET
PLAY SPORTS
EDUCATION
KZN FET COLLEGE
12 JANUARY 2012 – 23 NOVEMBER 2014
NCV CERTIFICATE IN ELECTRICAL INFRUSTRACTURE AND CONSTRUCTION
EZULWINI STUFFING
12 JANUARY 2016 – 25 JUNE 2016
CERTIFICATE IN CALL CENTRE
INBOUND AND OUTBOUND
CALL CENTRE MANAGEMENT
SALE TRAINING
BASIC AND ADVANCED CUSTOMER SERVICE
WORK EXPERIENCE
OPINEX CONTACT CENTRE – SALES AND MARKETING AGENT
17 JANUARY 2017–02 JUNE 2017
COLD CALLING
LEAD GENERATING
CUSTOMER SERVICE
GENESIS MEDIA CENTRE - SALES TEAM LEADER AND MANAGER
25 JUNE 2017–CURRENT WORKING
Leading a team of call center agents
Monitoring for quality control purposes
Outbound sales and client engagement
Data capturing and Reporting sales state
Solving technical issues on telecommunication soft wares
Training of new stuff and Coaching
Manage all tracking device fitments for campaigns {Mix Telematics, Car tracker, Tracker and insurance quotations
Managing monthly production
SKILLS
COMPUTER SKILLS
Microsoft word
Microsoft excel
Microsoft power point
Microsoft publisher
Adobe reader
Zoom meetings
Contact this candidate