NAME: D. RAJARAJAN EMAIL ID: ade3j7@r.postjobfree.com

Nadesan Nagar, PHONE: +91-975*******

Kandamangalam & Post,

Villupuram-605102.

CAREER OBJECTIVE:

To work in a professional environment where I can use my potential to the maximum and to analyze complex engineering problems, evaluate and recommend alternatives and communicate recommendations effectively for the growth of the organization and self.

CURRENT COMPANY NAME: Fiserv India Pvt Ltd, Chennai.

•Role : Desktop support Analyst

•Period : 28-01-2019 to till date.

ROLES AND RESPONSIBILITY:

•Resolving tickets on Service-Now ticketing tool with respect to the priority & meet SLA.

•Installation, Configuration and troubleshooting of windows 10 operating system desktop and laptops.

•Installation, Configuration and troubleshooting of printers, video conference, office365, Skype, Teams, and Avaya desk phones & softphones.

•To troubleshooting for Epay software’s (Visual studio, Docker, Oracle client, Sql server, Snagit)

•Doing weekly activity for end user attendance report and crosschecking on all meeting rooms in Tv, Deskphone, VGA & HDMI cables and patch cables.

•Supporting on access control system and AMC asset verification.

•User account unlock issue, Moving objects on proper OU in Active directory.

•Non-compliant activities – To checking on windows desktop and laptops for security parameters DLP, Bit locker Encryption, MacAfee DAT files and fix the problems.

•To do perform for complete wipe on non-warranty desktop and laptops.

•For supporting purpose to using remoting tool on Bomgar remote tool and Microsoft Endpoint configuration manager (SCCM).

COMPANY NAME: Magna Infotech, Chennai.

CLIENT COMPANY NAME: Accenture Solutions Pvt Ltd, Chennai.

•Role : System Engineer

•Period : 08-09-2016 to 21-01-2019.

ROLES AND RESPONSIBILITY:

•Installation, Configuration and Troubleshooting OS related problems of Windows Desktop and Laptops.

•Resolving tickets on Service-Now ticketing tool and closing tickets on minimum downtime.

•Installation, Configuration and troubleshooting of MS Products, skype for business,

Teams, Printers and Cisco phones.

•Installation, configuration and troubleshooting of Lotus notes, Microsoft Visio 2013, Sql Server 2012, Visual Studio, Automation Anywhere and Pulse Secure VPN.

•Coordinating with L2/L3 DS, NS and GPO teams for other major server, network and policy issues by taking call and resolving issue.

•Creating Active directory objects and Moving machines to concern OU.

•To supporting on first level troubleshooting Video conference problems.

•Performing activities – Windows Clients or Server within the domain should be polling as per the organization standards like checking, installing, updating security parameters DLP, Bit locker Encryption, SEPM, FNMS and making those clients or server into polling.

COMPANY NAME: Onward eService Ltd, Mumbai.

CLIENT COMPANY NAME: First Source Solutions limited, Chennai.

•Role : Remote Support Engineer

•Period : 10-04-2015 to 10-06-2016.

ROLES AND RESPONSIBILITY:

•Member of 24*7 support for Airtel, Aircel & Health Care process.

•Managing and troubleshooting 600 Desktops and 450 thin clients with team.

•Installation, configuration, diagnose and troubleshooting of Windows (XP& Windows7), MS office & outlook (2003, 2007, 2010 and 2013).

•Supporting desktop maintenance, Server maintenance, Antivirus updates and Patch management (McAfee 8.8).

•Knowledge in ITIL process, Handling Incident Management System (IMS) efficiently to meet the SLA.

•Acted as a L1 Server Support role- Managing Data Backups and Restores, Monitoring Servers Regularly and coordinating with vendors for hardware fault & replacement.

•Installation, Configuration and troubleshooting of Local printer, Network printer.

•Monitoring Alert log files and trace files periodically.

•Providing access to Vendor / Experts remotely through Remote Desktop and Symantec PC Anywhere.

•AMS tool to maintaining all asset license details.

•Providing the first level of troubleshooting on VMware, VDI.

•Installation, configuration and troubleshooting of Avaya softphone, Variant application, Sql Server 2008 and 2012.

COMPANY NAME: Hi Tech Informatics Pvt Ltd, Chennai.

•Role : Technical Support Engineer

•Period : 10-02- 2014 to 10-02-2015.

ROLES AND RESPONSIBILITY:

•Service supported to Lenovo branded hardware’s (Laptops, Tablets and All in one Desktops).

•Maintain good relationships with customer by providing timely and quality services.

•OS Installation, update and upgrade to Windows7, Windows 8 and Windows 8.1.

•Installation and troubleshooting of Antivirus.

CERTIFICATION DETAILS:

MCSA 2012 Certification

Certificate no: MS0610265561

ACADEMIC QUALIFICATION:

•B. E (ECE), 2012, I.F.ET College of Engineering, Villupuram (5.8 CGPA)

•Diploma (ECE), 2009, Sri Venkadachalapathy Polytechnic College, Villupuram (87%)

•12th, 2007, Vallalar Government Higher Secondary School, Villupuram (58%)

•10th, 2005, Vallalar Government Higher Secondary School, Villupuram (76%)

PERSONAL PROFILE:

Name - Rajarajan

Father Name - Dhandapani

Date of Birth - 03/06/1990

Passport No - K8307035

Nationality - Indian

Pan card - BLGPR2500G

Date: Yours faithfully,

Place: (D.RAJARAJAN).

Contact this candidate