Customer Service, Account Manager, Account Coordinator
Resume:
KELLIE
BURTON
Garland, TX *****, 214-***-****, ***********@*****.***
PROFESSIONAL SUMMARY
Experienced cross-functional collaborator with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Resilient and adaptable in dynamic environments.
EXPERIENCE
Production Coordinator/Account Specialist
Bandwear.com Carrollton, Texas
September 2018 - March 2020
Hands on Production Coordinator and Account Specialist for one of the country's leading apparel, promotional product, and media merchandise manufacturers primarily serving the music and entertainment industry.
Client facing liaison between sales and production team to ensure that minimal challenges arise during production of all printed merchandise.
Coordination of complex order details from inception to completion with sales, production, and client management to ensure projects meet tight deadlines.
Production artist duties including editing customer supplied art files to create pre-production proofs prior to printing any merchandise or promotional items.
Final proofing and press check of printed garments for accuracy prior to printing documenting delays, difficulties and estimate changes accounting for issues directly affecting deliveries of product photography for eCommerce sites or deliveries.
Managed tour schedules for clientele adjusting shipments in a constantly changing environment, continuously updating, and organizing destinations and reflecting correct shipping invoices.
Customer service backup for all online stores via help desk software resolving complex shipping and product issues.
E-Commerce Specialist
Ordermygear.com Dallas, TX
August 2017 - July 2018
Store builder for the Creative Services team creating online stores for customers using a proprietary system to streamline the process for organizations.
Worked in all aspects of the e-commerce store building process, including store preparation, copywriter, graphics editing and proofing, store creation, and change requests from independent sports dealers and corporate apparel accounts across the US.
Communicated directly with customers to ensure store and logo placement requests were complete and accurate.
Educated customers on apparel product inquiries to enhance sales.
Increased customer satisfaction by resolving technical issues.
Prepared all files for screen printing or embroidery using customer supplied artwork and worked with fulfillment to procure items needed to print and ship to customers.
Production Manager
Creative Cup/Crazy About Tees Dallas, Texas
March 2014 - August 2017
Managing the day to day production of printed promotional drinkware and apparel for wholesale account vendors across the US.
Facilitating proper design assessment and feedback regarding potential production issues to customers.
Production artist support for the internal graphic design team as creative coordinator and proofreader.
Assessing all customer supplied production graphic files for accuracy and communication on any issues.
Scheduling all orders with production to ensure proper workflow while troubleshooting any delays.
Coordinated all shipping arrangements to meet extremely tight deadlines.
Apparel Account Manager/Social Media Customer Service
Pony Printing/West Coast Choppers Dallas, TX
January 2012 - February 2014
Account management for eCommerce/private branding apparel and promotional items representing 2 national television shows, Jesse James' West Coast Choppers and Austin Speed Shop.
Maintaining inventory and print production schedules for all designs offered on the eCommerce platform.
Management of the social media presence and customer service interaction ensuring all licensed branded products were in stock and available for stores resolving any conflicts along the way.
Coordination of props and product for photography shoots for e-stores and vendor catalogs.
Created product page copy to maximize organic search traffic and revenue.
Project Account Manager-Packaging
YFY Jupiter Irving, TX
October 2010 - October 2011
Oversaw the development of packaging artwork for Michaels' private label seasonal branding line focusing on Halloween and Holiday, contributed to the continuity, expansion, and evolution of the label.
Educated Michaels' overseas vendors on policies and procedures surrounding private label artwork development.
Aided in the success of Michaels' tri-lingual initiative, which encompassed the evaluation, segmentation, and re-design of over 20,000 packaging artworks for distribution in Mexico, Canada, and the US.
Supported Michaels' re-alignment strategies and partnered with product managers experiencing new and expanded roles.
Provided styling direction in related photo-shoots, developed samples and mock-ups as required.
Senior Inside Sales Account Manager
Crystal Clear Media, Promo & Apparel Dallas, TX
August 1998 - August 2010
Managed a portfolio of accounts for a diverse creative clientele including regional and national recording artists, record labels, recording studios, media entertainment companies, and advertising agencies.
Point of contact and handling customers' ever-changing individual needs.
Generated new business using existing and potential customer networks within the industry.
Resolved conflicts and provided solutions to customers in a timely manner.
Management of media and apparel merchandise manufacturing and printing with an emphasis on design elements while on a tight deadline for release dates or tours.
Coordination of music licensing and all necessary legal documents required.
Collaborated with media representatives to optimize coverage of special production events while attending trade shows and networking events.
SKILLS
Flexibility
Customer Champion
Adobe Creative Suite
Helpdesk Software proficient
Supplier Relations
Decision Making
Creative Direction
Branding
Organization
EDUCATION
Associate of Applied Science-Radio, Television, Film
The Art Institute of Dallas, Dallas, TX
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