Customer Service Executive

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AKINGBADE SOLOMON AKINNIYI

@******************@*****.*** 129, kujore street, ojota, Lagos. 070********. PROFESSIONAL SUMMARY

A customer service professional with strong phone handling skills and the ability to adapt to different personalities, passionate about developing long-term client relationship which promotes organizational values. An award winning customer-centric individual vast in the use of CRM/ERP software and practices with 3+ years proven customer support experience.

PERSONAL DETAILS

Gender: Male Marital Status: Single Date Of Birth: 30th, November SKILLS

Excellent communication skills

Strong leadership skills

Critical thinking: Decision making skills

Proficient in Microsoft Office Suite

Problem solving skills

Strong time management skills

Excellent interpersonal skills

WORK EXPERIENCE

ARVOFINANCE (OLIVER MEAD INVESTMENT)

Customer Service Executive: 2019 - APRIL 2020

Maintaining a positive, empathetic and professional attitude towards customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints. Key Accomplishments

Spear-headed a referral campaign that raised revenue by 45%.

Developed an SOP for the customer service unit.

Recovered more than 70% bad debt from customers through bulk sms and cold-calling.

Manually created and imported customer details into a CRM system. RUFF ‘N’ TUMBLE (GATIMO LIMITED)

Customer Service Executive: 2016 - 2018

Adequate product knowledge to foster answers to queries.

Processing orders, forms, applications and requests.

Keep records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Provide feedback on the efficiency of the customer service processes. Key Accomplishments

Nigeria Customer Service Awards (NCSA), 2015 to 2018.

Anchored customer service training to store sales staff. RUFF ‘N’ TUMBLE (GATIMO LIMITED)

Customer Service Intern (Part Time): 2013 - 2015

Outbound and inbound calls to and from customer to check degree of satisfaction.

Take customer complains and queries and escalate to management 12

EDUCATIONAL QUALIFICATIONS

BSc, Chemical Engineering, University Of Lagos, Akoka, Lagos State. 2018

SSCE, Command Day Secondary School, Ikeja, Lagos State. 2011 PROFESSIONAL CERTIFICATIONS

Certificate in Customer Service, Brentwood E-learning College, United Kingdom. 2020

Certificate in Business Management, Brentwood E-learning College, United Kingdom. 2019

Certificate in Social Media Marketing, Federal University Of Technology, Akure. 2019

Certificate in Human Resource Management, Federal University Of Technology, Akure. 2019 HOBBIES/INTERESTS

Problem Solving

Smiling

Selling

Listening

REFERENCES

Available on request.

Contact this candidate