PMO Management

Ms. Kimberly Harris, PMP, Six Sigma Black Belt, CSM, Safe Certified

Senior IT/Technical Project Management & Scrum Master

E-mail: *******@*****.***

Phone: 404-***-****

SUMMARY OF QUALIFICATIONS

Over twelve (12) years as IT/Technical Project Manager and Scrum Master with continuous advancement and expertise in senior-level management, Program Management Office (PMO), portfolio management, systems engineering, and software development lifecycle (SDLC). Launched teams in using the SAFE scaled framework across multiple domains within DoD and Aerospace supporting IT, Software Development, Data Analytics and Supply Chain Management for mobile and middleware applications. Supported ongoing IDIQ and firm-fixed price contract vehicles and the management of projects supporting program and project task schedules and costs and contractual obligations. Managed tools such as JIRA/Greenhopper, Rally, VersionOne along with DevOps and Microsoft 365 tools.

Supported federal driven acquisitions utilizing the SAFE scaled framework in managing portfolio plans in JIRA along with establishing agile artifacts for sprint planning, reporting, and building release business roadmaps. Managed release project plans and created roadmaps to align with the PMO framework across multiple departmental organizations. Led continuous improvement efforts in project scheduling and resource alignment.

Supported cloud-based service now tools in IT and business management using apps like SAP, Oracle and AWS supporting IOS and online network .NET updates, hardware/software purchases, and mobile and web applications.

Served as Project Lead in supporting global programs launching release plans and deliverables working with DevOps teams on the front and backend using data source tools like Linux and PostgreSQL to build local branches, load and migrate data as needed to respiratory libraries.

Managed cross functional teams on and offshore supporting change and risk management utilizing agile practices in sprint planning. Managed large complex teams in executing functional and end-to-end testing for software systems integration, along with ensuring data validation and go-live productions for multiple software applications.

Program/Technical Expertise:

Project Management:

Performance Baselines

Cost/Schedule Management

Earned Value (EVM)

RSA

POS

COTS

Communications and Stakeholder

Release Management

PMI, CMMI

Dev tools/Database systems:

Wiki Confluence & Share Point

JIRA, Version One, TFS

Bitbucket and Bamboo

Slack, Skype

Microsoft 365

Microsoft Project, Excel,

Clarity/OWB

Prism

Google Cloud, GitLab

IT Project Lifecycle:

SAFe Scaled Lean-Agile Framework /Development Lifecycle (SDLC)

Requirement Analysis

Cost & Budgeting

Customer Relationship Management (CRM)

Change & Risk Management

Vendor & Contract Management

Project Scheduling

Continuous Delivery Management

Testing/QA/Rollout

Dev Applications/Microsoft Tools: Microsoft Office 365, Microsoft API, MS Windows XP, SCM application, PPM, Prism, Adobe, Visual Studio, Ariba, HP ALM, Rally, JAMIS, SQL, Krux, Snowflake, Java Script Software, Python, Linux, .Net, Application Management (ALM), PeopleSoft, SAP, Oracle, Cisco, etc.

Certifications:

PMP - Project Management Professional (2010- Present)

Safe Certified (2014- Present)

Certified Six Sigma Master Black Belt (2011- Present)

Training:

Export Controls: Military Products (ITAR), 2007

CMMI Capability Level 3 Certification Training, 2010

Six Sigma training for RIS offered by BAH, 02/2008

Awards:

Raytheon Achievement Award for Exceptional Performance and Outstanding Achievement in support of the SDSIO program, September 2007

NASA Achievement Award for Exceptional Performance, September 2004

DHS Eagle and First Award, 2006

DOD Contracting Officer, Performance Award 2005, 2007, 2008

Organizations:

National Contract Management Association (NCMA), 2000- 2019

PROFESSIONAL EXPERIENCE

Georgia Pacific

Atlanta, Georgia/US Remote

January 2019– Present

Senior IT/Technical Project Management & Scrum Master- Software Implementation

Supported Microsoft API platforms in software development building and managing business model operations in risks and change management for data analysis, user acceptance criteria, process management, and system integration. In addition, utilized RSA platforms for integrating scalable business and data workstreams in navigating data conversion and integration tracking data functionality for open deficiencies and constraints in data analysis.

Supported and used point-of-sale (POS) systems working with internal and external end-users and 3rd party vendors in leading commercial of-the-shelf products (COTS) and merchant exchange for online transactions of goods and services. Worked in data warehousing managing dataset tools and systems for running data analysis in supply chain calculating merchant purchase orders, inventory management, and financial workstreams in transaction processing.

Implemented wireless mobile applications and operating system hardware (IOS) executing electronic transfers for payment receivables and purchases for touch screen devices, barcode scanners in digital driven markets for service now applications like AWS and SAP.

Managed earn value management (EVM) reporting and created business cases along with test case scenarios to assess financial return of investment (ROI) for user acceptance, along with producing business engagement processes and product development workflows for multiple Microsoft API platforms.

Launched and championed linear and digital platforms using data strategy & insights across social media networks, as well as interfacing with digital data using dataset tools like Cisco, Oracle, and Adobe in monitoring data accuracy and viewer retention based on PR, marketing, and streaming content.

Led business initiatives using the SDLC roadmap and scalable framework (e.g. discovery/intake, strategic planning, execution) for business & dev approvals, QA/regression testing, Go/No-Go, training, production, and automation deployment.

Supported and worked with data analysts and scientists in implementing high level design reviews and data strategy rollout plans for data automation reporting working with multiple data and research dev teams in preforming strategic planning for business units, and technical functional design specifications.

Collaborated with UI/UX designers in verifying and validating proof of concept (whitepapers) in data accuracy and analysis, visual and graphic design, prototyping along with wireframes diagrams for functional and performance tuning producing Test Driven Development (TDD) plans for code and test configuration workflow.

Used Agile artifacts and lesson learned practices in tracking and forecasting sprint velocity using the JIRA dashboard, as well as defining the definition of done for decomposed functional tasks linked to the Confluence, Bitbucket and Bamboo for repository of code development and test case executions.

Facilitated product backlog grooming in prioritizing workplan activities, velocity ratios tracking MVP product driven task deliverables, ongoing status updates for system modifications, impediments in code refactoring and UAT testing in deployment production.

Used Microsoft 365 applications working with Microsoft project, visio, excel along with share point in building project release plans, scope, stakeholder registries, and forecasting release task deliverables.

Produced scalable IT playbooks for IT and facility pilot training for front-end functionality testing in compliance with end user(s) acceptance.

Facilitated Triage and CAB sessions to track and troubleshoot technical problems and errors encountered by end-users along with creating IT compliance matrixes in tracking ongoing open risks, issues, dependencies, and enhancements for both program and project teams.

Led and forecast month-end financials creating financial workstreams for cost & budget planning and breakdown (e.g. Opex/Capex, actuals/allocations). Tracked and facilitated purchase /Task orders, along with 3rd party invoice activities using Open workbench (OWB) and Clarity.

Led weekly virtual standups and steering committee sessions with Change Control Board (Stakeholders/Business Sponsors, etc..) teams supporting change management in re-baselining and collecting buy-in decisions for changes in risk management. Moreover, generated weekly executive report summaries highlighting mitigation plans, project health and upcoming milestones.

Coached agile teams using agile artifacts and lean principles in building JIRA dashboards, coordinated biweekly demos and retrospectives for executive leadership and business sponsors, produced and).

Orchestrated sprint iterations establishing goals and objectives with development teams.

Synchronized sprint trackers in forecasting sprint velocity, and portfolio related activities in defining the definition of done for decomposed functional tasks linked to epic and user story deliverables.

Honeywell International

Atlanta, Georgia/US Remote

January 2017- December 2018

Sr. IT/Technical Project Management & Scrum Master- Software Development

Led and supported mobile apps within the Aero Services domain using cloud computing tools in providing software as a service (SAAS) within IT and business management.

Used Microsoft API platforms in driving revenue streamlines and business value for new and updated applications producing tracking matrixes in task deliverable prioritization, resource management, and collaborative lead time workflows using data source control tools mapping on-time delivery, quality assurance in production and automation deployment.

Worked with business teams in gathering the MVP of business offerings, defining product and data functionalities (part of data analytics and integration).

Supported other data source tools like Linux and PostgreSQL to build local code branches using GitLab, Azure, Fisheye and bamboo to migrate data and create respiratory libraries as needed.

Led and worked with cross functional and data teams in inhabiting problem resolution skills to formulated consistency and data accuracy. Created mock-ups and prototypes for proposed solution. Worked with technical teams to develop solutions for the identified business requirements.

Optimized PMO with oversight of multiple program management teams. Designed policy and procedures for vendor management, data and E2E release management, along with information security, risk management and program management.

Mandated agile training as a prerequisite for all project managers and development teams to improve on organization velocity and real-time awareness. Led discovery workshops and forums to ensuring backlog grooming and prioritization to align with customer expectations and business requirements/SOW and budget and resource management.

Implemented lean principles and the SAFE scaled framework in building project plans and business roadmaps across enterprise organizations using cloud-based tools like JIRA, along with Microsoft 365, and confluence in tracking interface development.

Utilized Visual Studio in tracking and merging software programs for code configuration and migration.

Created story cards for task level activities aligned to key deliverables in project releases. Built delivery workflows and target dates for interface build and testing, QA testing and data validation, along with quality assurance and deployment automation.

Steered software developers in learning code commands for program languages like JavaScript, JSON, C++ to run and/or clone code commands. Supported data integration in identifying data constraints, navigation data for database conversions, etc.

Worked with lead software developers in using DevOps tools like Python to interpret operating system platforms and to configure virtual systems.

Launched and managed monthly financials in Clarity working closely with financial teams in updating resource allocations, monitoring spend plans and generating accruals from monthly invoices. Used Microsoft Office 365 and created SharePoint sites for multiple projects in reporting high-level work breakdown (WBS) deliverables.

Supported the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; creating stakeholder registries and adapting to competing demands, along with organizational changes.

Used cloud data integration tools like Adobe in providing detail information to integrate cloud-based applications, perform upgrades for new functionalities and provide real-time data transfer in integration.

Directed and collaborated heavily with enterprise executive leadership teams (VPs, Directors, etc) in sprint tracking and forecasting for target milestone updates to ensuring adherence to release management.

Performed and led daily scrum standups along with sprint iterations in planning and performing backlog clean ups in tracking outstanding bugs, impediments, and open dependencies.

T-Mobile USA

Atlanta, Georgia/US Remote

January 2014 - December 2016

Senior IT/Agile Project Manager & Scrum Master- Ecommerce

Worked within the E-commerce sector supporting middleware apps (Tibco, OMNI, Apigee, etc) in upgrading, customizing, and migrating new features across enterprise database systems. Led development teams in using customer facing apps like AWS to drive quality assurance and new technical solutions.

Coached business analysts in creating epics deliverables for task level scorecards. Prioritized business action items in product backlogs creating workstreams and portfolio plans using sprint tracking reporting in monitoring team velocity in performance and task driven activities. Created and managed project delivery plan, key milestones, project schedule and strategic requirements. Led design and multinational rollout of robust, scalable, and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients including HP, Deloitte.

Completed projects up to two months ahead of schedule, saving as much as $1.2M in budget.

Utilized Agile principles in managing large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies. Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.

Guided teams in the development of relational database management systems (RDBMS) for clients such as Metro PCS. Improved the consistency, recoverability, and accessibility in data integration.

Worked heavily with developers in revamping and upgrading new network servers, middleware, and web applications, as well as data analysis within supply chain management for interface and infrastructure development.

Worked independently with application managers/directors, stakeholders and system level subject matter experts to drive top key deliverables for large and highly integrated projects and programs. Ensured high degree of customer satisfaction and resolution on issues that presented operational risk and impact to customers.

Created compliance matrixes in tracking high level project sprint deliverables along with target committed release dates. Analyzed program cost and budget plans for multiple projects providing financial summaries for the overall status of all program budgets and integrated cost profiles.

Served as Project lead and Business Analyst in creating project charters, detailed work plans and release schedules for multiple project teams. Implemented project and sprint trackers to align organizational and project release schedules as well as to improve team velocity.

Provided executive reviews highlighting scope creep, scope planning, production release scheduling in using agile tools such as JIRA, TFS or Agile manager. Demonstrated work experience implementing projects using agile framework, experience with implementing Agile and software development life cycle.

Led scrum and development teams orchestrating daily standups and backlog grooming with developers and test leads to monitor delivery and performance activities as well as recommended buy-in solutions with business stakeholders.

Applied PPM tools in tracking PMO key milestones and deliverables using the PMBOK approach for initiation, planning, design, dev, testing (QA/UAT), integration, & deployment.

Led JAD sessions for project definition verification and requirement analysis.

Utilized MS tools like MS Project, Excel, Visio, in producing Gantt charts, worksheets for project scheduling and planning. Supported global programs in software and data strategy launching release project plans and prioritizing dataset tools and key deliverables using cloud-based tools like wiki confluence, share point along with centralized database tools like SAP and Oracle for ongoing daily reporting and tracking of data requirements and accuracy.

NASA/GODDARD SPACE FLIGHT CENTER

Goddard Space Flight Center, Greenbelt, MD/ Marshall Space Flight Center, Huntsville, AL

June 2000 – November 2013

Senior Contract & Proposal Manager

Managed subcontracts for the California Institute of Technology (CALTECH) NASA Jet Propulsion Laboratory (JPL) NASA prime Cost-Plus Fixed Fee Award Contract.

Engaged and supported programs which involved Aerospace Spacecraft programs for agencies including NASA (Goddard Space Flight Center and Marshall Space Flight Center) and the USAF.

Worked heavily with prime commercial entities such as Lockheed Martin, Boeing and Orbital establishing strong business alliances with the Small Business Administration teams at JPL to manage procurement and project kickoff activities.

Utilized the Federal Acquisition Regulation (FAR), Truth in Negotiations Act (TINA), Cost Accounting Standards (CAS), negotiated and administered Non-Disclosure Agreements (NDAs), Teaming Agreements (TAs), and Subcontract Agreements. Managed and handled a variety of complex contracts over the threshold of $100 million.

Became proactive in senior leadership, managed assessments, and policy and procedures.

Managed junior level Subcontractors and established strategic plans, along with participating in contract proposal preparations, contract negotiation. Prepared bids, processed specifications, and maintain historical information.

Led contract administration and customer contract activities to provide for proper contract acquisitions and fulfillment in accordance with company policies, legal requirements, and customer specifications.

Procurement Highlights and Achievements:

JPL- Led and managed a $2.4 billion in prime contract revenue for C4ISR electronics and systems technical services. Assumed the duties as the key liaison in working with Northrop Grumman managing a $9.1 billion in a prime contract with a four (4) year option period.

Worked with cross functional team members and managers in identifying task order requirements with detailed business specs and recommendation for IDIQ and Firm-Fixed Price program executions.

Supported contract management and negotiations in the aerospace spacecraft and the USAF programs. Implemented Lean Six Sigma techniques to develop performance management baseline rate datasets, key performance indicators and process improvement efficiencies.

Led and administered requests for proposals (RFPs), SOWs; as well as developed proposal plans for high complex federal contracts. Evaluated price proposals, negotiated change orders, modified terms and conditions and supplementary agreements.

Prepared GSA 70 order awards negotiating Federal Acquisition Regulation (FAR) and DFAR terms and conditions regulated for NASA Federal Supplement(s) (NFS).

Managed several GSA projects, some which included working GSA Schedule contracts with industry partners and ITSS Solutions Division delivers high quality. Sample schedules included: 874-1 Consulting Services: Expert advice, assistance, and guidance in support of mission-oriented business functions. As Program Manager my duties also included:

Conducted negotiations using FAR and DFAR and contractual provisions.

Coordinated NDAs and Teaming agreements using contract cost principles in accordance with the Buy American Act.

Reviewed and prepared patent memos for invention disclosures, patent applications, and patent disclosures. Performed research and evaluation on complex contracting issues, technical reports, and audits issued by the Defense Contract Audit Agency.

Led proposal teams and analysts in preparing technical and cost component documents reviewing ongoing proposal drafts and finalizing versions for responsiveness to RFPs. Performed cost and price analysis with the help of Defense Contract Management (DCMA) Commands.

Led program planning activities in pre-award preparation, justification and approvals for sole source procurements, determination and findings, and proposal synopsis.

Negotiated cost analysis of proposals to determine conformance with instructions and terms and conditions as well as obtaining supplemental cost data, bid breakdown and pricing information as necessary in subcontracting planning.

Led projects supporting incremental methods in managing the design and building activities for engineering, information technology, and service development

Worked heavily with other internal and external subordinates in coordinating procurement regulations standards, guidelines, along with achieving network implementations and business model operations.

EDUCATION:

Strayer University, Columbia, MD

MBA Degree, with a concentration in Business Management and Acquisitions, 2005 – 2008

Tennessee State University, Nashville, TN

Bachelors in Economics and Finance, 1998 – 2002

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