Environmental Professional

Angela

Dunham

Alvin, Texas

M: 713-***-****

*.*********@*****.***

Dynamic and motivated experienced professional. Recently graduated with Bachelors of Science in Energy and Sustainability Policy. Skilled in demonstrating exceptional communication skills, building relationships with employees across all levels of an organization, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, learn new topics fast, and develop opportunities that further establish organizational goals.

EDUCATION

Bachelor of Science,Energy & Sustainability Policy Penn State World Campus May 2020 Associate Degree in Arts, Letters, and Sciences Penn State July 2018 High School Diploma Atascocita High School May 2013 SKILLS

● Microsoft programs, bookkeeping, reporting, demonstrated organizational efficiency, ability to learn and utilize other technical software, research and analysis.

● Interpersonal communication, public speaking, patience, adaptability, time management, meeting deadlines, multitasking.

● Leadership, conflict resolution, performs under stress, delegation, problem solving, goal setting, dependability, mentoring, team building.

● Customer service, Customer Relationship Management, sales, marketing. EXPERIENCE

Waste Management- Office Associate

Alvin, TX. October 2019- Current

● Customer Service

● Sales/Transactions/Deposits

● Reports

● Filing

● Office administration

● Water PH testing

● Correctly calculates and collects payments for customers and completes proper documentation of those payments

● Ensures that incoming garbage loads are safe and do not contain any inappropriate material

● Ensures that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE).

● General up keep of the Scale House

● Data Entry

IrisNDT- Billing Clerk

Houston, TX. August 2018- May 2019

Billing:

● Work in software such as Quickbooks, AccPacc (Sage), Track/CDMS

● Proficient work in Microsoft Excel to write up invoice breakdown

● Manage client accounts -- summarize and produce project related invoices

● Allocate hours on daily and weekly basis per client requirements;

● Create invoices from time and expense reports, receipts, etc.;

● Work with operational staff to ensure invoicing is completed in a timely and effective manner;

● Help resolve discrepancies in recorded hours;

● Provide assistance to technicians and managers;

● Track and document all job associated costs;

● Follow up with customers to resolve any disputes or issues regarding invoices;

● Provide prompt, professional, and courteous service in all dealings with customers;

● Additional tasks as required.

Administration:

● Meet and greet visitors;

● Answer and direct all incoming phone calls;

● Shipping (Domestic and International);

● Process outgoing mail;

● Sort and distribute incoming mail and packages;

● Order office supplies and manage inventory of supplies;

● Create and maintain Excel spreadsheets;

● Prepare billing folder /job folders;

● Review project reports and create PDF files;

● Prepare reports for shipping, creating shipping labels and proper packaging to send to clients;

● Maintain detailed records of purchases and provide to Accounts Payable department;

● Communicate with clients to obtain Purchase Orders;

● Assist Managers with weekly timesheets;

● Collect data and analyze vehicle fuel receipts;

● Additional tasks as required.

Francis Property Management- Residential Sales Associate Kingwood, TX. March 2016-July 2018

● Yadri Program

● Lead 2 Lease

● RentCafe

● Yieldstar Pricing

● Outreach marking

● Handle confidential and sensitive information

● Marketing

● Social media

● Administrative support

● Manage inbound leads

● Team building

● Sales

● Manage/Maintain files

● Organization

● Customer service

● Manage calls and emails

● Prepare new rates and notices

● Process applications

● Maintain office supplies

● Manage and plan events

● Create and run reports when needed

● Manage rent checks

● Manage keys

● Work with vendors

● Post rent amounts with assistant manager

Stage Stores- Supervisor

Borger, TX. November 2013-May 2014

● Customer Service

● Manage Merchandise

● Make sales

● Cashier

● Organization

● Training

● Team Lead (Supervised tasks of co-workers)

● Team Building

● Inventory

● Cleaning Duties

● Stocking

Thunder Volleyball- Assistant Coach

Humble, TX. May 2013-January 2014

● Coach and motivate student-athletes/Acted as a positive role model

● Taught range of sport and life skills

● Maintain thorough knowledge of all rules, procedure, and safety regulations

● Exhibited sound judgment while executing coaching and training responsibilities

● Team building

● Administrative support

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