Training Office

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JEFF LEHMAN

***** ******* • Warren, MI 48092

*****@***.*** • 586-***-****

www.jefflehman.com

QUALIFICATIONS PROFILE

Accomplished, multi-faceted Management Professional leveraging extensive academic and professional experience in instructional design, learning program development, process optimization, operations management, technical training, and human resources, to provide excellent service in training and education.

Outstanding communicator, adept at working with diverse students, groups, and clients to develop training that exceeds expectations; build and lead outstanding teams.

Skilled at customizing curricula, documentation, and presentations to effectively communicate with varied audiences and all levels.

Offer exceptional ability to break complex problems down into simpler forms, enabling others to effectively contribute to their resolution/execution.

Dedicated teacher and coach, passionate about bringing out the best in the people; demonstrate solid success built on the ability to inspire teamwork and tap into the expertise of subordinates.

Assume complete ownership of all projects/assignments, with a strong commitment to quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

MUSICOM – Warren, MI (2002-present)

This sole proprietorship encompasses my teaching and music services under one roof. I currently have on-going contracts with the following educational institutions below. Instructor

Jewish Vocational Services (2018-present)

Involved in all aspects of teaching and curriculum development. Instruct students in developing basic computer skills. Trained and audited other instructors on Microsoft. Teaches classes in: Microsoft Word, Windows, PowerPoint, Excel, Access, Keyboarding, Internet, and email. Dorsey Business Schools (2007-present)

Involved in all aspects of teaching and curriculum development. Oversee introduction test for new students. Trained and audited other instructors in grading and instruction protocol. Teaches classes in: Microsoft Word, Windows, PowerPoint, Excel, Access, Keyboarding, Synapse, eTHOMAS, Interpersonal Skills, GED, Business Communications, Legal Office Procedures, Medical Office Procedures. Schoolcraft College (2006-present)

Provides instruction and tutoring to GED students. Teaches subjects in Basic Math Skills, Algebra, Geometry, Language Arts Reading and Writing.

• Maintains a 90% student subject competency and evaluation rate.

• Creates processes and protocol for better testing and training. JEFF LEHMAN

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OAKLAND COMMUNITY COLLEGE – Bloomfield Hills, MI 2001 – 2003 Backfill Manager

Held responsibility for managing and coordinating enrollment/registration operations, logistics, spreadsheet development, and quality improvement for Dean’s Department. Supervised daily activities of 20 enrollment department staff, developed methods to improve enrollment processes, and participated in case studies and problem solving studies to meet defined objectives. Improved backlog of information and information processing.

Led successful quality control effort to improve enrollment processes, resulting in elimination of backlogged information and 95% reduction in errors.

Received commendations for creation of college’s first electronic Dean’s Manual. GOODWILL INDUSTRIES – Warren, MI 1998 – 2001

Computer Instruction Coordinator

Held responsibility for development and management of computer and GED training program. Developed and adjusted curriculum, prepared tests and monitored student progress. Delivered numerous training system seminars for government funding institutions, including The State of Michigan. Coordinated with upper management regarding training tools, systems and software analysis, assessments, outcomes and related logistical factors. Created automated tests, practice sessions and curriculum to improve performance. Assisted students in passing GED test and gaining important computer skills.

Achieved student success rate of 99%.

EDUCATION

Master of Science Degree in Business Administration, Central Michigan University, Troy, MI Bachelor of Arts Degree in Communications, Oakland University, Rochester, MI Associate’s Degree in Management, Macomb College, Clinton Township, MI PROFESSIONAL ASSOCIATIONS

Writer/Publisher – Broadcast Music Industry (BMI)

Adjudicator – American Guild of Music (AGM)

Microsoft Word/Access/Excel/PowerPoint Proficiency Certification (CompUSA/Dorsey Schools) LINKED IN REFERENCES AND RESOURCES

https://www.linkedin.com/in/jeff-lehman-b6185211/

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