Health and Benefits Account Representative

Todd Snyder

484-***-**** ***************@*****.***

Education

Bachelor of Arts in Business Tourism

Arizona State University, Tempe, AZ

W. P. Carey School of Business May 2018

Financed 100% of education through scholarships, loans, and part-time work.

Experience

PIA Customer Service Specialist & PIA Account Representative (November 2018-August 2020)

Paychex Insurance Agency, Phoenix, Arizona

Works in a fast pace, team-oriented environment assisting clients and employees over the phone and through email.

Versatility in the use of many different programs and applications at once.

Assists with Health and Benefits and COBRA calls daily.

Assists with escalated callers and corporate complaints.

Trained in assisting clients with Worker’s Compensation Certificates.

Licensed in Health and Life.

Awards/Certifications

2 Time Employee of the Month

Impact Player of the Quarter

Summer Rooms Office Training Camp (Hospitality Boot Camp) Internship (May 2018-August 2018)

Xanterra at Grand Canyon South Rim Lodges

Learned Guest Room Attendant (Housekeeping)

Learned Guest Service Agent (Front Desk)

Attended various leadership and development classes.

Worked at a National Park Lodge with 100% turnover each day.

Worked in a fast-paced environment and problem-solved on the fly.

Gave excellent customer service no matter the situation presented.

Facility Coordinator of Projects (December 2016-April 2017)

Sun Devil Fitness Complex, Tempe, Arizona

Used exemplary customer service skills while talking to vendors and professionals when needed to solve problems.

Took on multiple tasks and projects at once and improved the facility daily.

Communicated with my supervisors to get all projects done in the most efficient and sustainable way possible.

Events Specialist (August 2016-April 2017)

Sun Devil Fitness Complex, Tempe, Arizona

Worked in a fast-paced environment where I had to balance multiple tasks at once, keep the facility clean, check on patrons to make sure they were satisfied, and set up events with hundreds of attendees.

Collaborated with my co-workers to get these tasks done in the most effective and efficient way possible.

Facility Assistant/Supervisor of Front Desk (August 2014-April 2017)

Sun Devil Fitness Complex, Tempe, Arizona

Provided superb customer service skills to greet patrons when they entered the facility.

Helped maintain the cleanliness of the facility through cleaning and making sure nothing was out of place.

Communicated with the rest of the staff in the facility to make sure all patrons were happy and content.

Promoted to Supervisor while working in the entry level position after some time.

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