HR Operations & admin
Resume:
Raja G
*********@*****.***
No. 100, 3rd Main road, Ayyavoo Nagar, Maduravoyal, Chennai – 600095, Tamil Nadu
Human Resource Operations and Admin
A well versed, versatile and a result oriented professional with experience spanning across 10+ years, across different roles including Restaurant Operations, Online Content curation, HR Shared Services, HR Admin & Recruitment.
Currently serving as a Restaurant HR & General Manager with a Barbeque Restaurant.
Competent in analyzing and curating a diverse set of content in the most telling manner that resonates with target audience
Capable of serving as first tier support to all employee inquiries, directing or escalating issues as needed, to the relevant HR Center of Excellence.
Proven ability to succeed in a service-oriented environment; and experience working with diverse populations; have managed to respond to clients from across APJ region.
Have handled People Soft HR Management Solution while serving in HP and have handled a proprietary HR Information System while serving in Hotel Green Park.
Capable of handling Operations, Facility Management, Vendor Management, Problem Solving & Cost Control.
Skill Set
Career Progression
Lavish the foodie lounge Pvt. Ltd.
Feb 2019 –Till Date
HR & General Manager
HR Manager
Supported operational HR activities including issuing salary, handling audits, augmenting succession planning and seamlessly managing exit procedures.
Leads and supports the implementation of HR strategies, objectives and processes that are aligned with the overall function and business strategy
Oversaw full life cycle recruitment efforts, to include sourcing candidates through job boards, coworker referrals, social media, cold calls, etc.
Addressed and resolved general payroll-related inquires by coordinating with payroll department
Responsible for evaluating the effectiveness of training programs and recommending improvements to the leadership General Manager
Supervise all the departments to ensure the effective operations on a day to day basis and keep all department team members sales focused by maintaining company standards consistently with attention to detail.
Need to ensure that GST, Trade License, Fire License, FSSAI, Labour and all certificates are displayed in the restaurant premises.
To implement the action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
To act as the guest Relationship Manager as required, ensuring a professional and friendly service throughout the hotel where this forms part of responsibilities.
To be aware of fire, Bomb, Health and Safety & security procedures.
To assist with maintaining and improving department operating standards.
To positively approach the sales opportunities in order to maximize sales revenue and exceed budgeted sales target.
To assist with new promotional opportunities to enable restaurant sales to exceed the target this includes Planning, Implementation and review of promotions.
To continuously coach and counsel the colleagues.
To implement the consistent delivery of superior customer service through the customer service programme
To participate with action on customer service reports relevant to the department to achieve positive and consistent results.
To act on customer feedback relevant to the areas of responsibility
To be aware of budgeted and actual restaurant targets. This is to include Sales, Stocks levels and Departmental profits.
To assist with control and monitor payroll costs by ensuring rotes are complied in line with forecasted and actual business levels, using company productivity ratios and payroll management.
To ensure effective stock rotation and maintain stock levels in accordance with business and company policies.
To Promote the company mission statement through continual demonstration of the personality by handling Operations, Facility Management, Vendor Management, Problem Solving & Cost Control
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361oMinds
March 2016 – Dec 2018
Assistant Manager - Product Development
Assist with managing the product development process from the concept phase to the post-launch analysis phase
Taking charge of video projects and ensuring they are delivered on time and to the highest possible standard
Serve as a resource and point-of-contact across all phases of development concerningthe assigned education products
Collaborate with cross-functional teams and partnerships to deliver editorial feedback on video content
Work with internal teams/external vendors in handling post-production activities, before being uploaded to the portal
Conduct brainstorming sessions along with team members to develop innovative concepts and improve existing ones
Develop, build and produce a high volume of compilations for social and digital distribution, sourcing clips from our library, and approving incoming clips to curate the best content for the organizations
Work closely with the Audience Development team to continuously optimize content based on performance
Manage the alignment/conversion of existing content to defined curation standards, including managing quality, budget,and schedule of conversion activities
Involvement in new product concept brainstorming meetings
Guarantees deadlines are met to obtain samples for tradeshows and licensor
Works with the Quality Compliance department to resolve noncomplianceissues with the content
Hewlett-Packard Global Investments
Apr 2011 – Mar 2016
HR Operations Coordinator
Handled internal employee’s HR related queries through an HRMS system viz. Contact HR; accountable for rendering chat, email and ticket support to HP employees in APJ region
Managed HR related queries& complaints about HP internal employees covering areas such as HR policies&benefits
Maintainedthe HR query line, answering queries and routing tickets to the appropriate HR colleague where required
Sustained contact with employees to stay abreast of their concerns, address personnel issues & providing value-added customer services by providing prompt attention to escalated queries
Ensure a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes thus managing cost-effective operations
Worked on the FPR rating for HP employees through Performance Management System
Activelyparticipated in the day to day operational process and C-SAT improvement initiatives
Highlighting the tool issues with IT support team to fix
Incharge of the central mailbox for all HR queries, including responding to or escalating enquires and updating systems
Contributed to the UAT (User Acceptance Testing) meant to upgrade the HRMS applications
Gained excellent functional knowledge of Salesforce CRM tool, including technical & functional inputs to reduce the gap and improve the product
Intelenet Global Services Pvt. Ltd
Dec 2009 – Mar 2011
CUSTOMER SERVICE EXECUTIVE
Handled mortgage process for the client – Barclays Bank PLC, UK
Collaborated with the loan officer, for closing loans, maintaining adherence to the documentation procedures and following up with the clients to collect necessary documents for closure
Ensure borrower has excellent credit ratings, coordinated with departments, bank to facilitate the mortgage, mail the letter of approval and denial to the customers, solicitors, Barclays' Loan Servicing Centre in Birmingham (BLSC)
Hotel Green Park
Jun 2008 - Oct 2009
HR Assistant
Worked with internal source and external clients in sourcing candidates, organizing interviews, and on boarding new joiners
Leveraged sources including buddy referrals, job portals, database, headhunting, to abet the headhunting process
Negotiated pay packages, prepared offer letter, joining formalities of the recruits, organizing & conducting induction across all levels
Handled the preparation of confirmation letter & maintaining all HR related personnel files
Supported human resources staff with new hire orientations and monthly departmental meetings
Conducted exit interview for employee & analyzed exit interview data; prepared full and final payment for the employees
Gained hands-on functional expertise in proprietary HR Information Systems
Actively involved in coordinating communications, scheduling, materials, webinar and training room logistics etc.
Effectively supported facilitators during training by monitoring questions, launching polls and interacting
Effectively embedded culture of client focus, collaboration, transparency to reinforce an innovative and performed-driven work environment with a high level of accountability
Accountable for optimizing business intelligence reporting, dashboards to monitor achievement of employee experience measures and facilitated decision making
Academia
Master of Business Administration, Human Resource, Madras University, Chennai, Tamil Nadu, Completed, May 2010
BBM, B Com (Bank management),D.G. Vaishnav College, Chennai, Tamil Nadu, Completed, April 2008
Additional Details
Date of Birth: 02ndJul 1988
Nationality: Indian
Languages: English&Tamil
References Available on Request
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